Your calls always answered within 5 rings.
All went very smoothly, thank you.
Always had absolutely wonderful service from the friendly Des and his colleagues.
Harry was wonderful. We will definitely be coming back for more.
Keep up the great work.
A big thank you to Cody, great trip, great service as always
Connie is such a pleasure to deal with. She is friendly, professional and efficient and shows care for her clients. I find her warm and approachable.
Some issues but, in general, the important arrangements went well.
Amelia quickly resolved a flight cancellation issue whilst I was on my trip which negated me having to spend time trying to do this myself.
We had a few issues and queries during our trip and Gregory always responded quickly and positively even when we were more than 6000 miles away and 8 hours ahead. He never let us down.
My family has been repeat customers of DialAFlight. They were very helpful when we had to all fly back to Malaysia within 24 hours for an emergency. Thank you all for your help! Would definitely recommend
Ashley Homewood was very attentive and helpful. Have always booked with DialAFlight and will continue to do so
Would not travel to Penang or Pangkor Laut again but that’s nothing to do with you! The beach has washed away at Batu Ferringhi due to land reclamation in Georgetown but the biggest issue in both places is the pollution washing up on the tide line. I don’t like swimming in a sea of plastic bottles and bags!
Brandy was always very helpful and even called before the trip to check everything was going well. Excellent service and completely satisfied
Cannot fault DialAFlight who were very good. The only negative about the experience was the first hotel in Kuala Lumpur was not to the standard that DialAFlight normally provide.
Things went smoothly, thanks
We loved our holiday to Malaysia organised by Chris and Jonathan. They organised good flights and excellent hotels
When you check in for the joint BA/QR flight from KUL to LHR, you can't check in online on the BA app. We got to KUL with 3 hours to go and joined a massive queue, but a Qatar staff member plucked us from obscurity and took us to a machine where we checked in and got boarding passes - and then we got to go to a smaller queue to bag drop. All flights were on time.
Whilst your service is good, can't say the same for some of the BA staff on flight out.
Callum, as always, did a wonderful job
Will use you again.
Three weeks in Malaysia which involved a few transfers. Everything worked out perfectly, the flights, transfers, hotels and information from DialAFlight. Excellent service (as usual).
Due to family crisis and issues, I had to amend my flight dates. Both Karl and Joe were extremely helpful and made it all possible. Excellent service.
All good. Well organised trip. Thanks a lot!
Louie Cranshaw was brilliant. Very patient and understanding. Will certainly use DialAFlight again
Given our remit for a three month trip to Malaysia, Raphael worked hard to get a good flight date and the best value. He let us know very quickly when the airline changed our homeward flight - only five minutes later but it was good to see he was ‘on the ball’
Tom was brilliant, very patient and kind. We will use you again
Top job Joe, will be in touch soon for our annual three months down under
Your travel manager, Ross Perks, is the best! Nothing too much trouble. Lovely to talk to and very helpful. Been with DialAFlight for years and thoroughly recommend them
Good service throughout
Dominic has helped us with our holiday flights and hotels for the past few years. If he is not in the office one of his colleagues has always managed to sort us out. We are delighted with the services you offer and always recommend you to friends.
When Pavarotti first went to Pangkor Laut, he arrived with 26 suitcases – 20 for his clothes and six for his food. He then declared it the most beautiful place he’d ever seen. 'It's enchanting, it's a paradise,’ he gushed. ‘I almost cried to see what beautiful things God had done.’
But I don't know what the Italian opera star was doing with all those clothes.
If he were alive today, he’d need only one case for shorts and T-shirts - and definitely no nibbles. Pangkor Laut Resort, set on its own little island, now has six high-end restaurants, all open to the balmy sea air.
Smart casual is required at the adults-only Fisherman’s Cove. Male diners underdressed are discreetly handed a sarong.
This tropical haven of beaches, rainforest and five-star pampering three miles off the west coast of Malaysia has also been a favourite of Michael Schumacher, Eric Cantona, Tony Blair and British actress Ruth Wilson (from the TV thriller The Affair). Bond girl Michelle Yeoh (Wai Lin in Tomorrow Never Dies) is a regular. And Joan Collins took her fifth and current husband, Percy Gibson, there on honeymoon.
However, you don’t need to be a celebrity to experience Pangkor Laut Resort's many delights.
From the airport at Malaysia's capital of Kuala Lumpur, Pangor Laut Resort can arrange for a car to take you to Marina Island Pangkor - the jetty near Teluk Batik from where boats to the island depart.
Even the transfer is a great sightseeing experience, with palm plantations, which have mostly replaced traditional rubber ones, as well as countless villages and their residents.
The 300-acre island is a short boat ride away - the first glimpse of it is little wooden villas perched on stilts above the ocean. These are individual luxury air-conditioned villas, connected by wooden walkways to the main resort, nestled between the beaches and gentle hills of the island’s north coast.
Below and all around you in your stilt villa is azure ocean; above is sun and sky. Each villa has a deck with sun loungers. Just five minutes of lying back - waves lapping beneath and the calls of tropical birds carried across by sea breezes - will melt your stresses into the sea.
If you're lucky, from your deck you might see eagles, hornbills, sea otters, turtles and other wildlife.
On a wildlife tour with resident expert Aris, expect to see fruit bats, monkeys (long-tailed macaques, which are very cheeky), wild boar, two types of snake - both non-lethal to humans - and very rare pangolins. These look a bit like anteaters and have been hunted to near-extinction by the Chinese and Vietnamese, who deep-fry the skin and eat it as crackers. Pangkor Laut Resort is working to start a pangolin breeding programme - one of its many eco-projects.
During my trek I was lucky enough to see a tiny paradise tree snake, a huge two-metre dragon-like monitor lizard and hollow crickets (known as skeleton cicadas).
Guests can enjoy yoga and tai chi sessions, fishing, snorkelling trips, golf, private cruises, gourmet picnics, kayaking, gym, jogging trails and cooking classes.
Treatments at the spa include one for men, the Bukit Gantang Warrior Treatment. It's far more relaxing than it sounds, and promises vitality, structural alignment and flexibility.
I had the two-and-a-half hour Campur Campur signature treatment, which began at the Bath House, where my feet were washed and the soles tapped with a wooden hammer. Then I was dressed in a sarong and guided through cold and hot pools and a Japanese washing hut before having my first massage, which also involved water, and was very refreshing.
The main massage, which lasted 105 minutes and took place in a dry spa room, was out of this world - the best I've ever had.
My masseuse, Putri, said the technique was unique to Pangkor Laut and that she and her colleagues had undergone special training. I thought I was very relaxed before I went in, but afterwards I was on a never-experienced-before level of chilled-out-ness.
The resort is a glorious feast for the senses – and a chance to be utterly pampered. No wonder Pavarotti sang its praises.
First published in the Mail Online - September 2016
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