The only problem was a 2 1/2 delay on the return flight, due to a delayed flight from Japan. A lot of hanging about! Many thanks for your excellent service Richard.
I have dealt with your firm for many, many years. I can pick up the phone, pass Keely Papworth the information and she does all the hard work sorting my travel plans (normally last minute as my life is hectic). Tis takes the sting out of planning for me. Through the years I have built a rapport, and have 100% trust and confidence as I’ve NEVER been let down. This is “customer service” done right.
Callum in particular excelled; thanks for everything.
Hotels in Singapore and Kuala Lumpur were great and in very good locations and all flights were on time. Everything worked out perfectly
Our holiday was excellent - thank you for your assistance throughout.
Fantastic recommendations on hotels and structure of flights. Really happy with our holiday and we will use you again.
As always the trip was exciting but very challenging in places. The guide was excellent, patient, supportive and very knowledgeable.
Bruce has arranged my flights and many of my customers coming to Asia over many years. Always very good communication, alternative suggestions. Solely because of Bruce and his excellent attitude and help I have not searched for cheaper flights which I know are available.
Lucas always does an amazing job - thanks again
An accomplished travel company which puts the client's interest at the forefront of everything it does. Thank you Calvin. I will certainly do business with you again.
Molly Smith who arranged my tickets was thorough and helpful throughout the process.
We were really pleased with Calvin's service and also with the help received when it seemed there was a problem with getting our flight from Chiang Mai.
There is a medical insurance required by the Qatari government for all foreign tourists which we were unaware of and caused a delay: 5o Riyals per passenger. They did not accept our Amex Insurance cover. Another money making scheme!
Excellent advice and all hotels and flights fabulous. We always use DialAFlight and highly recommend to friends.
Sean Furnival goes above and beyond at all times. Since dealing with him a few years ago we just go back to him each time for booking our trips. He is so helpful, friendly and knowledgeable and nothing is ever too much trouble.
Seymour was fantastic and we look forward to booking again with him and DialAFlight.
Whilst in Australia I needed to contact DialAFlight on two occasions for help and on both occasions Jonathan or Chris dealt promptly and efficiently with the issues. Issues of my making I might add not theirs.. I wouldn’t hesitate to recommend them to anyone planning an extensive and complicated holiday.
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Disappointed that only one leg of journey was with Qatar (not your fault!) Malaysian not my favourite airline but BA back to Heathrow very comfortable. I would always recommend DialAFlight and James is always helpful and friendly.
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Our only challenge is that the flight from Hathrow to Istanbul was due to land relatively shortly before the flight to KL. If we hadn't forced ourselves onto the earlier flight, and downgraded, we would have missed the KL flight. As ever, Stan was a star - he is so good
Abbie was our go to. Very helpfull and professional
Very helpful and thoughtful service. Particularly liked phone call near departure wishing me good journey. Excellent seat on this flight.
Excellent advice and support from DialAFlight
Good support from Dale with good communications
As usual Christian very helpful
We were very happy with the service provided and will definitely use your services again.
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Great support throughout.
When Pavarotti first went to Pangkor Laut, he arrived with 26 suitcases – 20 for his clothes and six for his food. He then declared it the most beautiful place he’d ever seen. 'It's enchanting, it's a paradise,’ he gushed. ‘I almost cried to see what beautiful things God had done.’
But I don't know what the Italian opera star was doing with all those clothes.
If he were alive today, he’d need only one case for shorts and T-shirts - and definitely no nibbles. Pangkor Laut Resort, set on its own little island, now has six high-end restaurants, all open to the balmy sea air.
Smart casual is required at the adults-only Fisherman’s Cove. Male diners underdressed are discreetly handed a sarong.
This tropical haven of beaches, rainforest and five-star pampering three miles off the west coast of Malaysia has also been a favourite of Michael Schumacher, Eric Cantona, Tony Blair and British actress Ruth Wilson (from the TV thriller The Affair). Bond girl Michelle Yeoh (Wai Lin in Tomorrow Never Dies) is a regular. And Joan Collins took her fifth and current husband, Percy Gibson, there on honeymoon.
However, you don’t need to be a celebrity to experience Pangkor Laut Resort's many delights.
From the airport at Malaysia's capital of Kuala Lumpur, Pangor Laut Resort can arrange for a car to take you to Marina Island Pangkor - the jetty near Teluk Batik from where boats to the island depart.
Even the transfer is a great sightseeing experience, with palm plantations, which have mostly replaced traditional rubber ones, as well as countless villages and their residents.
The 300-acre island is a short boat ride away - the first glimpse of it is little wooden villas perched on stilts above the ocean. These are individual luxury air-conditioned villas, connected by wooden walkways to the main resort, nestled between the beaches and gentle hills of the island’s north coast.
Below and all around you in your stilt villa is azure ocean; above is sun and sky. Each villa has a deck with sun loungers. Just five minutes of lying back - waves lapping beneath and the calls of tropical birds carried across by sea breezes - will melt your stresses into the sea.
If you're lucky, from your deck you might see eagles, hornbills, sea otters, turtles and other wildlife.
On a wildlife tour with resident expert Aris, expect to see fruit bats, monkeys (long-tailed macaques, which are very cheeky), wild boar, two types of snake - both non-lethal to humans - and very rare pangolins. These look a bit like anteaters and have been hunted to near-extinction by the Chinese and Vietnamese, who deep-fry the skin and eat it as crackers. Pangkor Laut Resort is working to start a pangolin breeding programme - one of its many eco-projects.
During my trek I was lucky enough to see a tiny paradise tree snake, a huge two-metre dragon-like monitor lizard and hollow crickets (known as skeleton cicadas).
Guests can enjoy yoga and tai chi sessions, fishing, snorkelling trips, golf, private cruises, gourmet picnics, kayaking, gym, jogging trails and cooking classes.
Treatments at the spa include one for men, the Bukit Gantang Warrior Treatment. It's far more relaxing than it sounds, and promises vitality, structural alignment and flexibility.
I had the two-and-a-half hour Campur Campur signature treatment, which began at the Bath House, where my feet were washed and the soles tapped with a wooden hammer. Then I was dressed in a sarong and guided through cold and hot pools and a Japanese washing hut before having my first massage, which also involved water, and was very refreshing.
The main massage, which lasted 105 minutes and took place in a dry spa room, was out of this world - the best I've ever had.
My masseuse, Putri, said the technique was unique to Pangkor Laut and that she and her colleagues had undergone special training. I thought I was very relaxed before I went in, but afterwards I was on a never-experienced-before level of chilled-out-ness.
The resort is a glorious feast for the senses – and a chance to be utterly pampered. No wonder Pavarotti sang its praises.
First published in the Mail Online - September 2016
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