Thanks for everything
Excellent service as usual
The out of hours service worked extremely well. Shane was very helpful.
The only flaw was the time between flights in New Zealand where an hour between arriving at the Domestic Terminal and having to pick up baggage and transport it a 10 minute walk to International terminal, rebook luggage in and pass through security to catch the first of the international legs.
Extremely helpful and answered all our queries.
It was disappointing at first because of the flight cancellation/changes but that wasn't your fault. I would like to thank Oliver especially, for his excellent service and patience.
Passed your details on just this morning, only returned Wednesday! Fabulous service as always, thanks Oliver.
The PNR does not carry thru to a the second airline on a 2 flight trip so they always issue their own which we then have to identify.Be great if DAF provided them both at the outset.
Pity the booking was through Air New Zealand who are virtually unobtainable to talk to. Worse than BA. I left a hand bag on the inward flight with hearing aids inside and ANZ found the bag which we collected from Auckland Airport only to find they had lost an earpiece! How?
Shout out to Charlie Miles who always delivers an excellent travel service.
No problems whatsoever, a second successful longhaul package with no hitches. I will certainly sing your praises plus your back up is brilliant.
I have used DialAFlight for many years and have no hesitation recommending them. My latest trip involved 11 flights. All done brilliantly and they were very patient as I changed my plans a few times! Not one problem and all done in a friendly manner.
Shelley Dimes was amazing. It was a pleasure dealing with her. Very easy booking and great communication skills. Holiday was amazing. I will be rebooking very soon.
Flights and service to and from New Zealand were fine. The airport assistance helped me immensely.
Thank you Saf as always. Another great flight and car hire to make our trip to New Zealand go smoothly! Love that the personal service we get from DialAFlight continues to look after us and are always at the end of the phone if needed! Truly reliable and trustworthy.
More information re business seat configuration needed when booking. Disappointed with Swiss Air seating plan
All went well although the plane we flew on with Malaysia Airlines from Auckland to KL was very "tired." Having said that the crew were unfailingly polite and attentive. Thank you for arranging our flights and hotel in KL. The Sama Sama Hotel was beautiful and excellent value. The room was big. It was quiet and the food in the restaurant was very cheap and of excellent quality.
Great service all round - thank you Lucy and the team
The staff were very helpful and pleasant to deal with.
Flights all worked out perfectly and customer service by Liam 100%. Only minor annoyance was that my husband had to eat vegetarian meals on every flight (Qatar x 4 and Jetstar) even though I'd thought I'd ordered them just for myself.
Overall my trip was fine. However, I was quite disappointed with the hire car. My agent booked me with Go Rentals. The car was awful, 85,000 miles on the clock, no apple CarPlay and wipers that did not work properly. The car location was offsite from the airport requiring a shuttle for both collection and drop off. Very inconvenient after a 28 hour flight.
All was perfect and Travis was great - did everything we asked for
Very helpful, thank you
You go above and beyond, I’m very happy with the service you provide
Toby did a very good job and he was always on the end of the phone when I needed to ask a question.
Aidan responded promptly and dealt with updates
The only problems we encountered were with the car hire companies. We had to pay extra for GPS which should be included in the final cost of hiring. It seems obvious to us that people renting cars are tourists and therefore rely on sat nav/GPS systems to find their way around a foreign country.
Thanks Michelle, everything worked perfectly.
I will be in touch regarding my next trip in due course.
Knowledgeable, unfussed service. Really effective and detailed communications. Flights were great and all went smoothly.
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