Your calls always answered within 5 rings.
I love the fact that you are always at the end of a phone regardless of where you are travelling to or from which is very comforting.
A quick response when alerted to hotel being unsatisfactory.
After talking with Courtney I feel she understood what we wanted and the hotels she organised for us were perfect resulting in a very enjoyable trip!
The service from Chris is always second to none and very much appreciated.