Over and above service.
Given the need to change flights due to the Covid-19 situation your staff were first class and we were able to return safely all on time.
Quick response to my concerns over covid19. Flights rearranged efficiently. Thank you for your excellent service throughout.
Change of flights to Edinburgh instead of Copenhagen was really appreciated - thank you
With all the travel problems caused by the Coronavirus epidemic, and cancellation of my return flight by Qantas, Roray saved the day by getting me a seat on an earlier return flight.
Marco and Troy are the team that dealt with my booking. They were both very helpful and couldn't do enough for an oldie like me
All I can say is this disaster has caused so many problems for people like us going to visit our family in Australia. But being told that we can be flown home on the 1st June is a bonus
Had to phone out of hours twice from Australia to re-arrange flight home and they were brilliant. Had it not been for them we would have been stuck in Australia due to flights being cancelled due to lockdown. Thank you DialAFlight for raising your game when needed.
In these difficult coronavirus times the DAF staff were excellent. We needed to change our return plans. They answered the phone very, very quickly and efficiently and offered us alternative flights home. I can’t thank you enough as travelling with your company took all the stress out of a very difficult situation. Can’t rate your staff and company high enough
We appreciated your great 'customer service' prior to our departure to Australia when one of our homeward leg flights was cancelled. A new flight was booked effortlessly and your phone call prior to our departure to wish us a happy holiday and to reassure us that all was well was also greatly appreciated.
On behalf of my husband John who is now in isolation after his flight back from Perth, we would like to say how much we appreciated Shane's customer service - it was excellent. True customer service.
It was so reassuring to have you there when I had to return early from Australia.
A fantastic trip which gave me more than I thought possible. The customer service of DialAFlight is second to none and I will be using your services for sure on my next trip. Thank you Shane for helping me make memories.
We would like to thank Darryl and his colleagues for all the help to get us home safely from Australia - the care shown was amazing and would definitely recommend your company to people
This is the second time using DialAFlight and will use them again
First class service getting us home from Bali, and kept us informed on the travel news. Will recommend DialAFlight to our family and friends
Will use again
The 24/7 phone service was vital to being able to change my flights while in Australia.
Despite the situation, we managed to get flights back home when desired!
A huge thanks to Oli for all his help and guidance
Absolutely fantastic service. Faultless
The straight through flight to Perth was excellent
I have been dealing with Harvey for several years. He always provides an excellent service and is very knowledgeable. I have recommended him to many family members and friends.
Everything went well, thank you to Raymond for sorting it all out.
We got our usual high standard of service and Laura did everything requested and more as always.
Lloyd was great sorting everything out - only negative was the courtesy car arrived too early. Otherwise all very positive
Very helpful, booking was smooth. At a later date I changed one of the flights, again super service, then on the day we were due to fly we were at check in when we were told my husband's visa had not come through. Remembered they had said they could help with visas so I rang Saf and he applied for a different visa than what my husband had and we had it within 20 mins, just 5 mins before check-in closed. Really grateful. Will certainly use again
Staff are very friendly and the service is excellent, will definitely book with you again
I have used DialAFlight several times
Always helpful, friendly and patient staff
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