Your calls always answered within 5 rings.
Would not travel to Penang or Pangkor Laut again but that’s nothing to do with you! The beach has washed away at Batu Ferringhi due to land reclamation in Georgetown but the biggest issue in both places is the pollution washing up on the tide line. I don’t like swimming in a sea of plastic bottles and bags!
Brandy was always very helpful and even called before the trip to check everything was going well. Excellent service and completely satisfied
Cannot fault DialAFlight who were very good. The only negative about the experience was the first hotel in Kuala Lumpur was not to the standard that DialAFlight normally provide.
Things went smoothly, thanks
When you check in for the joint BA/QR flight from KUL to LHR, you can't check in online on the BA app. We got to KUL with 3 hours to go and joined a massive queue, but a Qatar staff member plucked us from obscurity and took us to a machine where we checked in and got boarding passes - and then we got to go to a smaller queue to bag drop. All flights were on time.
Whilst your service is good, can't say the same for some of the BA staff on flight out.
Callum, as always, did a wonderful job
Will use you again.
Three weeks in Malaysia which involved a few transfers. Everything worked out perfectly, the flights, transfers, hotels and information from DialAFlight. Excellent service (as usual).
Due to family crisis and issues, I had to amend my flight dates. Both Karl and Joe were extremely helpful and made it all possible. Excellent service.
All good. Well organised trip. Thanks a lot!
Louie Cranshaw was brilliant. Very patient and understanding. Will certainly use DialAFlight again
Given our remit for a three month trip to Malaysia, Raphael worked hard to get a good flight date and the best value. He let us know very quickly when the airline changed our homeward flight - only five minutes later but it was good to see he was ‘on the ball’
Tom was brilliant, very patient and kind. We will use you again
Top job Joe, will be in touch soon for our annual three months down under
Your travel manager, Ross Perks, is the best! Nothing too much trouble. Lovely to talk to and very helpful. Been with DialAFlight for years and thoroughly recommend them
Good service throughout
Dominic has helped us with our holiday flights and hotels for the past few years. If he is not in the office one of his colleagues has always managed to sort us out. We are delighted with the services you offer and always recommend you to friends.
Absolutely spot on. Even to the point you called us when we were on the way to the airport to let us know about a flight delay.
As always excellent service
I have booked many flights with Des at DialAFlight as it takes the stress out of the booking process.
So happy with the booking process and our holiday. Will definitely be back! Freddie was great.
Kelly is an absolute gem. Treasure her.
Oli was really professional and supportive - really pleased with the package we received!
More transparent information needed for baggage allowance when multiple flights are included with different carriers
Excellent service from start to finish and all in between. Thank you
Wouldn't book with anyone else, been booking with you for years, and will always return,
Thanks to Travis for recommending the hotel in KL. Ideal location and we got OAP passes and rode at the front of the Roller coaster in the theme park! Our window had a fab view of the 2nd tallest building in the world and there is a massive swimming pool!
Excellent service from Oli. Thank you
Information and entry requirements for one country visited would have been appreciated but otherwise all worked out extremely well.