This was not an issue with DialAFlight, but on our trip to Japan, we booked a beach hotel for the last four days of the trip. We planned to relax in the hotel swimming pool and on the beach. However, when we arrived, we were told that the pool and beaches were closed despite 36 degrees. The Japanese swimming season finishes on the 27th of August for the season no matter the weather, and pools and public beaches close. (We did break the rules and snuck a swim in the sea! But obviously couldn't use the hotel pool).
All worked like a dream. A crazy one but a dream
Especially impressed by quick email reply from Isaac when we had problems checking in for an internal flight in Japan
Brandy was very good - she planned things really well and the communication was clear with no fuss all connections. The only issue we had was that in Tokyo the hotel was a £150 taxi ride as when we arrived the buses were not running and with the train you had to change so with kids and suitcases that would have been hard. It would have helped to know that before arrival so we could book transport.
Vinnie was first class with his recommendations
Excellent service and support for the whole booking
Amazing all the way
Brody was superb. That man deserves a raise!
An excellent trip organised by an excellent team at DialAFlight!
All worked well.
Everything organised by Michelle was excellent as usual. She always goes the extra mile
Trip planned out very well. Our only issue was the hotel - location amazing but poor facilities -a lounge area only opened 3pm-6pm and the barl in the lounge area never opened
Would recommend as the communication from everyone at your end was great, particularly Keely Papworth. Would always come back.
First class service from Ivor Savage
Couldn't rate Darryll any higher. We have been booking trips with him since 2011 and never had an issue.
Amy is a star
BA Club strained and threadbare service!
Excellent service, everything went smoothly, thankyou Trevor
Kieran did a great job
Lee was brilliant - so on the ball and helpful
Monika was brilliant as usual. We'll definitely be using DialAFlight again
Theo is a real star
When I arrived in Japan there were multiple checks. Upon arrival they asked me to download the Visit Japan Web where they could confirm my vaccination status before entry. Thankfully I had requested and completed copies for customs and immigration but all tourists were funnelled down the potential quarantine route before exiting the airport. Thank you for recommending the JAL flight. The food was good and the flights weren't very busy. I look forward to my next trip and wouldn't hesitate to recommend DialAFlight to anyone.
Brody was great at helping me organise my first solo trip abroad. I appreciated the check in before the trip and the extra tips he gave me
Sadly I was bumped off my connecting flight and lost 24 hrs in Tokyo - none of which was down to DialAFlight but the airline, Etihad.
Vinnie Gornall's travel arrangements were just perfect.
Gino always very helpful and sorts out last minute panics
Very responsive with excellent customer service!
All in all very good as were Etihad
Excellent service - as has always been my experience
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