Having paid extra for premium economy I was gratified to find the amount of space was more than adequate. However on the return journey I had the passenger from hell in front of me who insisted on reclining his seat more than it was ever designed for, with the result that he seriously encroached on my space - for the entire 12 hour journey. There must be some way of dealing with this.
Hoping to visit our son and family in the near future and will definitely book our flights with you.
The lady that dealt with me was exceptional I was just thinking of e-mailing you to say so when this feedback form came from you. Every care was taken to ensure assist on all 4 journeys. Thank you so much. I will be back!