More information re business seat configuration needed when booking. Disappointed with Swiss Air seating plan
The only problems we encountered were with the car hire companies. We had to pay extra for GPS which should be included in the final cost of hiring. It seems obvious to us that people renting cars are tourists and therefore rely on sat nav/GPS systems to find their way around a foreign country.
I will be in touch regarding my next trip in due course.
Great trip - many thanks Colin
Ryan was very helpful throughout.
It was very reassuring to know there was somebody on the end of a phone to help with any unexpected problems - which we had when we needed to cancel the part of our holiday on New Zealand North Island because of the flooding. You sorted revised flights for us very quickly, and the itineraries provided were very useful
Everything was perfect, on time and would like to thank Peter Smith for his excellent service and for taking all the stress out of our journey
We had a wonderful experience and trip, most ably organised by Taylor. He was always quick to respond to any queries and send us further details and information, as were the other members of the team that we spoke to in his absence. We shall definitely return to your company for any future flights we may make and would recommend you (and have already done so)
Connie provided excellent advice and organisation for our travel plans.
Can’t fault DialAFlight - excellent service from Samuel and team
We could have gone to a transit hotel in T3 ( Ambassador) assuming it was available, we went to another hotel in T1 which was fine but just a bit extra hassle.
Everything worked out brilliantly. It is especially appreciated that DialAFlight is so easy to contact and sort out any issues.
Having travelled to New Zealand before I knew we needed visitor visas. We applied on our own merit, but was surprised this was not flagged up on our booking. I understand visas etc are the responsibility of the traveller, but if not applied for beforehand would cause considerable problems.
You got us out to see family in NZ as requested, and at the best price. Etihad airlines were very good, punctual and tasty food served on all our flights. Many thanks for responding to our few queries before going, felt good to have back up on our first long haul flight.
All went smoothly. Thanks Taylor for your help.
Just great to have the check phone call from Arthur in advance of the big trip.
Very impressed with DialAFlight. Excellent app, all information there and very well presented. Once again we didn't get our vegetarian meals on United flights but were assured at check in that they would be available. We haven't got our luggage yet as it wasn't transferred to the connecting flight to Manchester at Frankfurt Airport
Thanks to Connie for reorganising my flights to NZ after the original ones were cancelled due to Cyclone Gabrielle. It was all done with speed and efficiency as always!
Noah was brilliant. Really good service.
Billy was very helpful and stayed in contact regularly.
The Oak Suites Hotel at Darling Harbour although in a great location needed a little more attention to detail as we had no maid service on one of our day's stay.
Noah was brilliant when we had to change our itinerary last minute due to the cyclone in New Zealand. Kept us informed and the changed plans went very smoothly. Thank you. Also Corrine on the 24 hr helpline was reassuring and helpful.
Everything worked beautifully and it was good to know you were there for us in the event of any problems.
I have used Cody for many years and he has always looked after me when planning my flights
Joe and his team provided us with a good service for our first trip to New Zealand. Once we got our heads around the online check-in systems (not DialAFlight) we had no issues. We would certainly recommend to friends and will be calling when we plan our next trip.
Yet again amazing, Keely is the best travel expert I know
Excellent customer service. DialAFlight app is really easy to use and holiday went without a hitch.
Brilliant support from Dale.
As before, Simon Pitman's service was excellent and much appreciated
Jackson is an all round great guy - will continue to use him for all my travels