Your calls always answered within 5 rings.
Thank you so much - just keep up your good work
It's reassuring to know that you can speak to someone should you have a concern. That's so very important for me. The staff are friendly and knowledgeable.
Another trip excellently organised by Owen. Thanks
Logan was amazing. He rang me back when he said he would, he rang me before my holiday to see if I needed anything and also gave me a number to ring if I needed help, I would love him to get this positive feedback and tell him we had the best time
Everything went fine
Business class lounges OK in Heathrow but poor in Taipei and Sydney - China Airlines overall one of the worst airlines I have flown business class.
Listened to our requirements and sorted flights and an initial 4 days in Sydney leaving us to sort the time in Australia as requested.
I am very impressed with your service and will recommend you to anyone.
Whichever staff member I speak to is always polite and helpful especially when I had to change my flight due to a family bereavement.
Excellent service as always, everything went as planned. A trip of a lifetime that we will always remember. I have recommended DialAFlight to so many of my friends. They are friendly, professional and trustworthy. Thank you Marco for all your recommendations and help
We were delighted with our flights and seat choices. I always say that travelling with you is like someone holding my hand all the way. I feel reassured and know you are always at the end of a phone if I have a query. Huge thanks as always to Roger who is so helpful and kind.
Absolutely first class service as always,
Your service was absolutely fantastic. I cannot thank Maisie enough for her help. I will certainly be using you again .
Well organised. Had to be re-routed. Went without a hitch. I always book my flights here. Takes the worry out of long distance travel
Tell Heathrow Airport terminal 5 they need to improve their customer interaction.
Great support when my booking with Qatar was cancelled. I would definitely book again with DialAflight and also recommend China Southern as an airline.
Thank you to John Huff for keeping us updated on the flights, we really appreciate the help and courtesy.
Can’t fault Maisie - she worked hard and fast to find me a last minute flight to Australia. Went off faultlessly.
Nicky is always fantastic
Brilliant service from Gino and colleagues.. thanks so much
Always a pleasure dealing with Vinnie or Reid.
Thank you to Harry and the team for your excellent planning, help and advice. Everything went very smoothly and we thoroughly enjoyed our Australian adventure
Thank you Stevi for always being super responsive to our enquiries, especially as we were in Australia when the Middle East crisis started and had flown via Dubai. Our worries were dealt with quickly and with reassurance.
I would not fly Cathay Pacific again. But needs must this time and they got me to Sydney and home again. Next time I will be flying Emirates
I’ve used DialAFlight for many years and have never been disappointed with the quality of service. This year has been particularly taxing for them but my trip to Australia went without a hitch and although extra busy Stan and his colleagues always answered my questions, however trivial.
The cross over at LAX was very tight due to USA transit via immigration. At least 2 hours 30 minutes should be given.
Kitty is amazing
Great communication. Can always get a helpful human on the line.
Had a communication breakdown about changing a flight due to Middle East issues but was eventually resolved
Billy was as super helpful as usual - sorting out replacement flights when we had to cancel the Etihad flights.