Your calls always answered within 5 rings.
Travelled Heathrow to Melbourne on Vietnam Airlines premium economy. Both LHR to Hanoi legs very good in B777 Dreamliner. Vietnam - Melbourne legs very poor seating in Airbus configured 2-4-2 and closer together than 777
Again many thanks Lucas and Harriet for everything. This trip proved to be a little more challenging due to the fact I travelled to Australia on my own for the first time. Harriet was wonderful in putting assistance in place to help me. .
Ben was professional and very helpful. Followed up with a call and email before the trip. Will be booking my next trip soon
Excellent as always - thank you Glen.
Always kept up to date with any changes that the airline made with flight times.
The link with Jetstar to Emirates is not good. Jetstar requires you to pay for food and entertainment. Both ways I was unable to check in online which means you get no choice of seat. Worse from Melbourne as Jetstar staff are less than efficient.
Ray was so helpful right from the start and nothing was a problem to him. I would definitely use DialAFlight again
Our Malaysia Airlines flights to Australia were comfortable and on time.
I’m so pleased that I used DialAFlight rather than book the flights and hotel myself. Their price was actually cheaper and the hotel suggested was way better. Customer service was excellent and I will definitely use again.
Always so helpful and friendly
Everyone, especially Ian, was amazing. Took all the worry away and nothing was too much trouble
Matt, our travel manager, has again done a great job in assisting us. I couldn’t recommend him and DialAFlight enough.
From getting a quote to landing back off our holiday everything went perfect. I cannot thank Stuart and his team enough for everything. They were on the end of the phone every day of the week and did not have to wait in queues for hours to speak to someone Even changing a ticket was not a problem. Would definitely recommend them
Nothing is ever too much trouble for you lot.
I would be reluctant to recommend Jetstar. Although cheaper, it fell short in terms of comfort and service.
Fab advice and communication
Thank you Jordan
Excellent communications and what feels like personal support gives you confidence that DialAFlight are genuinely there to help you get the best from your trip.
Excellent trip, unfortunately luggage lost on return and still not received!
Gordon goes way and beyond every time
The help was there when needed. All the information was well presented and given in plenty of time. It made this first time, flying solo on a long trip, feel very confident.
Daniel was very helpful when we needed to change our bookings to return to the UK. It was over the Easter weekend but he still kept communication going. Thanks for that
As always, DialAFlight have been excellent in organising our flights to Australia. Jordan Fell has usually been our contact and is professional and friendly but all agents we have spoken to have been great AND the phone is answered within seconds….always a bonus.
Just keep up the good work. Impossible to fault you.
All went very smoothly. When I phoned Ruby from Brisbane with a query about my flight home, she checked immediately and phoned me back and confirmed that all was in order. Very reassuring. I will definitely use DialAFlight again. Very grateful.
My only comment is to let people know there might be a terminal change at Dubai.
Dale is the GOAT.
The customer service ethos is tangible and reassuring. We have used DialAFlight for several years and highly recommend the friendly and professional service.
Excellent service. Very professional and friendly. Good follow up customer service. Have already recommended to friends.
I have been with DialAFlight for 20 years and have recommended you to my friends. Keep up the excellent service