Your calls always answered within 5 rings.
Very impressed how Stevi kept in touch personally and was proactive in sorting out an issue with one of our flights. Excellent customer service at a time when it is so often difficult to speak to a real person!
Gino is always brilliant
Had a fantastic trip, thanks!
Great travel agents, phone always answered swiftly, help given with visas and check in for flights, excellent hotels, very good on the ground agents. All very high quality
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Everything worked perfectly thank you
Brody was fabulous, really responsive and provided the personal touch.
Excellent service as always
Great help at the airports
From your side all went to plan. But were very disappointed with the flight from London to Nairobi. Poor food. Indifferent service. On the return the flight was delayed by 3 hrs
Very straightforward with no issues
Lucy McNab was excellent!
Seamless transfers, another great experience from DialAFlight
Another excellent trip. Well organised and helpful every step of the way.
Great to discover you! Will use again
Great service as always - quite a complicated schedule to organise and as always, Billy was fantastic! Many thanks.
The only negative was although I went business class I did not have lounge access and this was not highlighted to me
Everything went smoothly.
The best holiday, such incredible accommodation. As always Jack has done a brilliant job - thank you
We had a problem when arriving at Kilimanjaro Airport as nobody was there to meet us. Apparently Leopard Tours had not been advised of our new flight time. This meant we did not get to our hotel until 5am which was not a great start given we started the trek the following day
Theo was excellent with his suggestions and help. 10 out of 10
Lauren was so helpful, talking through the different options available for my daughter's trip to Tanzania.
I have used DialAFlight for many years. They are reliable and efficient and whilst fares sometimes appear cheaper on the internet it is better to deal with people direct. I have always recommended my safari clients to use them.
I would not fly with Kenyan Airlines again. They lost my luggage for 4 days and I had to buy clothes. They actually off loaded about 20 pax luggage in NBI as Precision Air was full
Very helpful in organising the flights for our trip of a lifetime! Thank you Lucas
Conrad was very helpful and always responded to my queries. All arrangements were great
Always very pleased with your service - will definitely use again
All arrangements via Conrad worked perfectly. Excellent service - just as it used to be
Amazing service from DialAFlight as per usual. Professional staff, always willing to help no matter what I needed. Special mention to Teddy Ramage for always making sure everything works out for my Mum’s flights. I would highly recommend their services to anyone who wants a friendly, quick and efficient travel agent.
The VIP service on arrival for visas, pick-up was excellent