We really enjoy working with Aidan Pinder - he’s efficient with a sense of humour and always finds a way forward.
John Huff is great
We can’t thank you enough for the excellence of your service, your availability, willingness to check out possible changes due to Covid and overall professional high level of efficiency. The way staff cover for each other is brilliant.
Excellent support as ever
Due to recent changes in baggage allowances it would be good to highlight the changes and ask customers at the point of booking whether an additional bag will be needed
Very good user friendly service. I was particularly impressed with the excellent update information, sent in very good time.
After many changes because of problems with Chileka runway you got us there and back.
Had a perfect flight. Thanks
Really prompt and pleasurable - with quite a difficult destination to source without long stopovers. We are grateful to Brandy for a creative solution.
As always superb service
We’ve received a great service and support when necessary which is highly commendable - many thanks.
Impressive and friendly service.
Really reassuring to know I had support and help a phone call away and that the person I spoke to was the person I had dealt with from the very first phone call.
Everything was handled efficiently. I have already sent friends to you!
I should have queried the long wait in Addis on the return journey. Fortunately it coincided with the England v Croatia match! Nonetheless I asked for the cheapest route and you found it.
FANTASTIC customer service as usual! I would never consider using anyone else for my flights and holidays and always recommend DialAFlight to family and friends.
Will definitely book with you again next year.
Good to have such a responsive and personal service from your team.
Many people ask why do we bother booking our flights through a third party when it is straightforward to book your own? Since using DialAFlight many years ago, I still find it reassuring that you always try to accommodate my requests and consistently come up with a good deal.
Great service. Loved my plane seats on all journeys.
The communication was easy and clear. Helpful and knowledgeable staff. Worked like a dream
Great service as ever, thank you
I really enjoyed my trip, everything worked out very well for me.
No issues and a great deal of help booking our flights.
I was surprised to see that your fare was cheaper than directly with South African Airways. I will check in future first with you and compare before buying. I had thought that dealing directly with the airline was cheaper as there was no middle-man. I had my flight booked and I departed within 24 hours.
One of my flights was cancelled on my recent trip and l was quickly notified. This problem was also sorted out quickly and communication brilliant.
You were ONLY let down by very poor customer relations by Kenyan Airways (Nairobi). We were delayed 18 hours going out to Lilongwe. Nobody knew what was going on, no communication, very little food and all last minute stuff that had the hallmark of 'Fawlty Towers'. Will have to be persuaded to go Kenyan again.