The hotel would not accept that the room had been pre-paid. When I contacted Karl he quickly sorted it out. Sadly, the hotel made another error and tried to charge me again on checking out. This time a member of Ryan's team stepped in and sorted it out.
Scott was very efficient and helped sort out our query
Can’t wait to book my holiday with DialAFlight next year. Thank you Aaron and your colleague for everything.
Received excellent service including a call a few days before travelling to ensure everything was OK.
Excellent service and support.
No problems. Answered any queries we had. Definitely recommend.
Everything was good despite a few minor schedule changes completely beyond your control. I really appreciated the contact you made before the flights to check everything was okay which is something Expedia for example, never does. The flight prices were good too, so excellent job. Thanks a lot.
Everything went as planned and the DialAFlight app came in very useful to check our flight home.
Fab customer service and communication
Car rental wasn't great but that's not the fault of DialAflight. Joel was particularly helpful at every stage
I recommend you many times. I appreciate the support I get as opposed to booking online independently
Excellent service, thank you
British Airways were pretty bad. Wouldn't fly with them unless had to.
Excellent service from DialAFlight staff - all went according to plan. Would highly recommend and use again in the future
I found it very reassuring to be able to talk directly with someone who had extensive knowledge of the flight options available. My travel manager, Marshall, was friendly, helpful and very efficient. Thank you.
Great company, will always use you. Well done.
Sal was excellent in all aspects of booking this special holiday. The other staff we spoke to in his absence were also very helpful and supportive. All hotels and rooms were perfect.
Bobby Tuggey is a pro! Thanks
Huge thanks for quickly finding great replacement for cancelled flight. What a relief.
Once again Bobby exceeded our expectations with all our arrangements for the holiday. We always receive excellent service and every detail is meticulously taken care of. Thank you once again for all your efforts.
Thank you Billy... you were an absolute star and very efficient.
Good service. Staff very helpful. Would use again. It's nice to deal with people over the phone rather than personless internet.
Everything went very well and the best airline we have ever flown. Thank you very much for your excellent service
It was very reassuring to have the back up of your service whilst I was planning my trip to USA. Follow up from my adviser prior to travel was a surprise and added bonus. Would recommend this friendly and professional service.
Thank you to all at DialAFlight. Extremely helpful and professional.
(Unfortunately for us the hotel which was our choice was in need of an upgrade.. not usual standard).
Thus was the 4th time I have used DialAFlight and I'm already looking forward to the 5th.
Best seats on the plane for the money. Well organised and easy to do.
Staff were most helpful and polite and managed to get us a really good deal on our flights. Will definitely use them in the future!
All went well with flights and connections -many thanks, will use you again
Excellent, attentive service by Doug, as always! Top hotel too -The Fairmont, Dallas - what a find! The most amazing service and attention to detail we’ve ever received.