Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Mid-afternoon and the sun is at shirt-sleeve strength, the air scented with shrimp, garlic and sherry and every inch of the Plaza del Salvador is occupied. A public holiday? No – merely Seville as Friday ripens into the weekend.
For the full spectrum of the city's pleasures in a weekend, opt for one of the newer, smaller hotels near this central square. Hotels such as the Alminar, where manager Francisco and his team will let you in on the Seville's secrets.
Santa Cruz, once the Jewish quarter, is east from here and home to the baroque splendour of the Salvador church. There is little traffic, just the occasional car or waspish moped. It is a bewildering tangle of fountains, courtyards and secluded gardens.
The Giralda, the bell tower, spot-lit at night, which crowns the cathedral, is a helpful marker: use it as a guide and you can wander, perhaps to Calle Mateos Gago, where the pavements overflow with tables, chairs and orange trees. For artistic intensity, head to Casa de la Memoria on Calle Cuna for flamenco of almost spiritual possession; heels machine-gunning down on bare floorboards.
Back in a roof-terrace room at the Alminar, you have a private view of the cathedral, just 50 yards away. An empire of a building, its dark interior has an altar drenched in gold and a tomb supposedly containing the remains of Christopher Columbus.
Two minutes' walk to the south is the Alcazar, the royal palace, which requires a full afternoon. Its toy fort castellated walls belie the decorative intricacy within including colonnaded courtyards and regal chambers with stucco friezes and azulejo tiles. The gardens boast palms, peacocks and an hourly water-powered organ recital.
Squeeze in also Casa Pilatos, one of the Duchess of Medinaceli's many residences. There is an El Greco in the dining room, a Tintoretto in the tower room and, most memorably, a painting of a breastfeeding, bearded woman, with her husband looking haggard at her shoulder.
The Sevillanos do justice to Sunday lunch, dining until at least 5pm – so there is time to digest the feast of your experiences at an outside table at Modesto in Santa Cruz or La Fabrica in the Alameda area before flying home.
First published in the Daily Mail - April 2016
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