Your calls always answered within 5 rings.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
We were disappointed with our seat allocation on Iberia
As always, very efficient and helpful.
Tristram as always was excellent. I always recommend
This is a luxury five-star enclave sitting on the west coast of sun-soaked Tenerife... a year-round destination for warm weather that attracts a celebrity clientele. Its 72-hole golf course is a key attraction, as is a lovely gold-sand beach.
Star quality: Penelope Cruz, Javier Bardem, Bill Clinton, Stephen Hawking.
Vital statistics: A Moorish palace of excellence in Tenerife, set high on the cliffs, the terracotta walls of the Abama shore up the Canary island's most luxurious hotel. Surrounded by extravagant tropical gardens, you'll find nearly 500 suites and rooms amid its shady courtyards.
Its cliff-top setting means that you'll be whisked down to the beach by a cable car, but if you want to stay put there are nine swimming pools, including an infinity pool at the cliff's edge that looks out across to the island of La Gomera.
The Abama's unabashed luxury continues with two Michelin-starred restaurants. MB comes under the supervision of Martin Berasategui, with classic Spanish cuisine.
Kabuki serves Japanese in a sleek red and black interior.
Eight others include Le Mirador, which specialises in seafood and has views of the ocean.
During school holidays, the bankers of Europe descend en masse with their young children.
If you want to escape beautifully dressed euro-tots, head to the Tagor villas. The most exclusive (and expensive) of all the Abama's rooms are reserved for over-18s, with complimentary drinks and snacks.
Another refuge for adults is the Abama's 72-par golf course. Considered to be one of Spain's finest, it brings golf-minded celebrities including Bill Clinton to the resort.
Other sports facilities include seven tennis courts - one a show court with seating for 600 people.
Location report: Tucked away on the west coast, near Playa de San Juan resort, which is a 15-minute walk away along the cliff. The rest of the island requires a hire car.
Key attraction: Privacy and the sort of luxury that you normally find in only a handful of exclusive resorts around the globe. Reliable short-haul winter sun with Ritz-Carlton finesse (Asprey products in the bathrooms).
The hotel's extensive grounds are meticulously kept, and the beach has imported sand because the local stuff was considered to be a bit dark and gritty for the hotel.
In the news: Cruz and husband Bardem were at the Abama recently.
Good enough for the rest of us?: Technically, the Abama's beach is public - but access is almost impossible without going via the hotel.
First published in the Mail Online - February 2015
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