18 June 2013

 

See what customers have to say

Feedback from clients arriving home this week

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16 Jun

Helpful response when flight was delayed

| Flew to Cape Town

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16 Jun

As usual Ryan was so helpful and his experience in the travel industry is obvious. His advice is positive and when booking flights car hire and vacations he and Dial a Flight are always our first line of enquiry

| Flew to Muscat

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16 Jun

Thank you for arranging our flights to Mombasa

| Flew to Mombasa

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16 Jun

While I was impressed by your service as always, I was not impressed with American Airlines. Their service, food and planes were certainly not up the to standard of other carriers.

| Flew to Chicago

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16 Jun

You are always very helpful and efficient. Have used your services about 6 times now. Thanks for everything

| Flew to Malaga

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16 Jun

Bristol - Brussels 3 hours late, so missed connection. Brussels - Vienna 50 minutes late. Brussels - Bristol 30 minutes late. Don't recommend SN Brussels Airways

| Flew to Vienna

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16 Jun

Thank you very much Justin

| Flew to Montreal

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16 Jun

The Virgin Atlantic flights were on time but the service on the long haul portions was woeful. The food was almost inedible and the attitude of some of the cabin staff was downright miserable.

| Flew to Vancouver

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16 Jun

I really appreciated having a name of a contact person and Nicole was extremely helpful. You booked us an Intermediate 4dr hire car with Alamo who offered us a Focus and then tried to get us to agree to a 180 dollar upgrade. But Nicole had warned me about this so we refused. When we got outside the guy fetching the cars gave us a Chevrolet Impala, which was a good car and adequate for our needs - so well done.

| Flew to Orlando

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16 Jun

Great people (Kelly) in your office - always willing to do that bit more to help in any way she can!

| Flew to Los Angeles

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16 Jun

As always very good prompt and courteous service

| Flew to Berlin

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16 Jun

I am happy with your service. The hotel was superb and the overall experience with your firm was good. All staff were helpful and friendly. Thank you.

| Flew to Brisbane

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16 Jun

Very happy, thank you for booking our flights to Bali

| Flew to Denpasar

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16 Jun

Very impressive customer support. Thank you

| Flew to Washington

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16 Jun

As usual Laura was wonderful. So helpful. Absolutely great.

| Flew to Las Vegas

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15 Jun

Lisa our sales advisor was absolutely fantastic and kept us informed every step of the way. She even phoned a couple of days prior to the flight to double check that we had printed all our tickets. It was a fantastic personal touch that meant the world to us and ensured we were completely relaxed prior to the start of our holiday. We will definitely be recommending Dial a Flight to all our friends and relatives as well as using you ourselves again. A massive thank you

| Flew to Orlando

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15 Jun

Thank you to Dena, as always, who made sure we were all OK right up to the week of our departure..

| Flew to Port Louis

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15 Jun

Brilliant. Thank you. We'll be booking with you again later this year.

| Flew to Istanbul

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15 Jun

Carter was very helpful as usual.

| Flew to Rangoon

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15 Jun

I have used DialAFlight for years now, never had a problem. Always ready to help, even at short notice and a courtesy phone call before a holiday flight. This is what customer service should be like. A rare thing these days....

| Flew to Amsterdam

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15 Jun

Great service. Thankyou

| Flew to Boston

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15 Jun

US Airways business class was excellent. I would go that way to Tampa again

| Flew to Tampa

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15 Jun

A big thanks to Reece my sales advisor. I loved the communications and he kept me updated and informed. I will recommend DialaFlight to my friends and family.

| Flew to Jamaica

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15 Jun

A great help when I had to change my flight home from Uganda. I always got through on the phone to someone helpful. Would definitely recommend to friends and family!

| Flew to Entebbe

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15 Jun

Thank you Jessica. All went according to plan and all assistance by Air France carried out as organised by you. A job well done

| Flew to Toronto

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15 Jun

Always helpful... very patient.

| Flew to Johannesburg

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14 Jun

Eric was very helpful at all times. Many thanks

| Flew to Charlotte

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14 Jun

Very pleased with the way arrangements went.

| Flew to Minneapolis

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14 Jun

The accommodation was excellent! Thanks

| Flew to Las Vegas

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14 Jun

Blake has displayed excellent customer service each time I have spoken to him. I will always use DAF and Blake whenever I travel.

| Flew to Albany

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