Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Ever since I was a child, I've had this passionate desire to go to the Greek island of Santorini. When I was little, a friend's parents spent their honeymoon there, and when I saw the holiday snaps it became my dream holiday destination.
However, time has flown and circumstances change. I now have a four-year-old daughter, Betsy, and when I started looking at hotels in Santorini, I realised that bringing a child along might prove tricky. From what I could see, the hotels are very much set up for couples. It's the ideal destination for a honeymoon - as my friend's parents discovered all those years ago.
So despite my best intentions, it was time to come up with a Plan B. I asked friends for their advice and they all suggested I visit Mykonos instead - and I'm so pleased they did.
I'm now its biggest fan. It's an extraordinary island - an absolute gem. Everything about Mykonos was glorious, and I would just go back in an instant because I absolutely fell in love with it.
Before the trip, I had celebrated my 40th birthday by throwing a party in London. It was great fun but pretty hectic getting things organised, so afterwards I wanted to do something more low-key.
That's where the idea of a trip to Greece came in. I travelled with Betsy, my best friend Tamara Edward and my goddaughter Elicia (just to make things a little bit more complicated, Elicia is now godmother to Betsy). I thought it would be lovely to have a girly trip.
Elicia was especially thrilled when I told her we were going to Mykonos because the Kardashians had been there the previous summer - apparently it featured prominently on their reality TV programme. Like many young girls, Elicia is a huge fan.
Heading to a Greek island was also significant for me because I've co-written a one-woman show in which I play a sort of Shirley Valentine character having a midlife crisis.
I've had a kind of Shirley Valentine obsession myself over the past three years - no, not of meeting a tall, dark, handsome fisherman, but of exploring the Greek islands.
From the moment we arrived on Mykonos, I was enchanted. The food was incredible.
I had salads and grilled halloumi, and the fresh seafood was just amazing - huge prawns and excellent sea bass.
Normally I'm very careful about what I eat, but on holiday I let myself relax a little. In Mykonos, I felt I didn't need to worry. At lunch, the restaurant served a simple tomato and cucumber salad in a delicious lemon and olive oil dressing and plenty of herbs. After eating something like that, I felt full, yet had the satisfaction of knowing I'd had something really healthy.
Betsy also loved the food. She tried halloumi for the first time and adored it.
We were staying on the 'quiet' side of Mykonos (there is a clubbing side too).
Betsy had such a good time, especially walking around the little town and wandering down to the port to look at all the posh yachts. She was so active that by the evening, she was worn out and just wanted to go to bed.
Mykonos has small yet delightful beaches - I could sit on the sand and easily keep an eye on Betsy. There weren't too many people around either, so it was all very relaxed.
We stayed at the impressive Grace Hotel. It's on the hills above Mykonos town, with stunning views of the sparkling Aegean. It's relatively small, with just 32 rooms, many of which have their own plunge pools.
The hotel's literature accurately said 'the overriding atmosphere is one of serenity'.
For the adults in our group, one of the hotel's great treats was its signature Grace cocktail - a delicious gin-based concoction. Every time we ordered a Grace cocktail, there was a chorus of Happy Birthday - to the point that on our last day, I had to say: 'Right, I think we've established that I'm 40 so there's no need to keep celebrating!'
We had lunch every day in the hotel but took the decision to dine out several evenings - although dinner on the Grace terrace was difficult to beat, with that amazing sea view.
Mykonos town centre was just a five-minute cab ride from the hotel, so it was simple to get to the shops - always an important consideration during a girly holiday.
I knew that after I returned from my trip, I was about to go into the West End with my one-woman show, so this was the perfect time to relax before a busy period. So home again and normal, hectic, life has begun again - at 40.
First published in March 2015
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