Blog Latest

DialAFlight on Facebook

Find out what’s hot right now for some last minute winter sun breaks

DialAFlight profile image

DialAFlight

#DailyEscape time on a lazy Sunday! St. Lucia's Anse Cochon is another fine example to showcase the beauty of the C… twitter.com/i/web/status/8…
 
DialAFlight profile image

DialAFlight

We're still feeling like St Lucia this Saturday, so we'll bring you more! Kicking off with Anse Chastanet and water… twitter.com/i/web/status/8…
 
DialAFlight profile image

DialAFlight

TGIF! Here's a #DailyEscape to mark the end of the week :) We're in sunny St Lucia today and the gorgeous, sun-kiss… twitter.com/i/web/status/8…
 

Blog Authors

Clemmie

Clemmie

Victoria Hampton

Victoria Hampton

Kathy McLeman

Kathy McLeman

Ree Saunders

Ree Saunders

Marisa Thomas

Marisa Thomas

Jan Moys

Jan Moys

Mike Potter

Mike Potter

Nicola Chapman

Nicola Chapman

Drew Hendricks

Drew Hendricks

Cheryl Richardson

Cheryl Richardson

Dave Balow

Dave Balow

Anastasia Miari

Anastasia Miari

Steven Gyford

Steven Gyford

Take Off

"Airport Oscars" winners announced for 2013

The Airports Council International has announced the winners for this years Airport Service Quality Awards. Moscow Scheremetyevo Airport was voted best in Europe, closely followed by Malta in second.

Edinburgh, Keflavik and Zurich airport made it onto the top five in the European category, beating other airports in Europe on factors such as customer-service and overall experience. The winners of the awards were decided based on questionnaires handed out at the gates of airports all around the world.

The awards ceremony, known in the industry as the “Oscars of Air Transportation”, is recognised globally as a world-class benchmarking program and counts more than 200 airports. "As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect,” said Angela Gittens, Airports Council Internationals’ world director.

Indianapolis was named the top airport in North America, followed by Ottawa, Tampa, Sacramento and Jacksonville. Seoul Incheon came out on top for the Asia Pacific category, followed by Singapore, Beijing, New Delhi and Hong King. The African category saw Cape Town get the top spot, being named Best Airport in Africa and Durban and Cairo airport followed closely behind. Abu Dhabi won Best Airport in the Middle East and Cancun won best in the Latin American-Caribbean category.

The awards also honoured one airport from each region which was best improved. Best improved in Europe was Faro Airport, in Africa best improved was Mombasa and Sanya was best improved in Asia. Winnipeg Airport received the best improvement award for North America and Santo Domingo received the award for Latin America. Abu Dhabi won best improved for the Middle East.

Image sources: 1 2
Close