The Airports Council International has announced the winners for this years Airport Service Quality Awards. Moscow Scheremetyevo Airport was voted best in Europe, closely followed by Malta in second.
Edinburgh, Keflavik and Zurich airport made it onto the top five in the European category, beating other airports in Europe on factors such as customer-service and overall experience. The winners of the awards were decided based on questionnaires handed out at the gates of airports all around the world.
The awards ceremony, known in the industry as the “Oscars of Air Transportation”, is recognised globally as a world-class benchmarking program and counts more than 200 airports. "As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect,” said Angela Gittens, Airports Council Internationals’ world director.
Indianapolis was named the top airport in North America, followed by Ottawa, Tampa, Sacramento and Jacksonville. Seoul Incheon came out on top for the Asia Pacific category, followed by Singapore, Beijing, New Delhi and Hong King. The African category saw Cape Town get the top spot, being named Best Airport in Africa and Durban and Cairo airport followed closely behind. Abu Dhabi won Best Airport in the Middle East and Cancun won best in the Latin American-Caribbean category.
The awards also honoured one airport from each region which was best improved. Best improved in Europe was Faro Airport, in Africa best improved was Mombasa and Sanya was best improved in Asia. Winnipeg Airport received the best improvement award for North America and Santo Domingo received the award for Latin America. Abu Dhabi won best improved for the Middle East.