Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Luscious, seductive and the sun is always shining. That's the way Corfu is depicted in ITV's charming new drama, The Durrells.
What's more, the island is teeming with snakes and tortoises, and there are quaint tavernas filled with boisterous locals beneath olive groves on the edge of sparkling, cerulean seas.
But does the pristine, pre-war vision bear any relation to present-day reality?
Corfu certainly suffered some overdevelopment in the tourism boom of the Sixties, but it still offers opportunity for a host of authentic Durrell-esque experiences, and a whole lot more besides…
In the footsteps of The Durrells
In 1935, the dysfunctional Durrell family – pretentious twentysomething novelist Lawrence, gun-crazy second son Leslie, man-hungry teenager Margo and animal-loving Gerald (who grew up to be the conservationist and author of My Family And Other Animals, based on his time on the island) – upped sticks from chilly England, led by their long-suffering mother, and settled near Corfu Town.
For a similarly idyllic location, your best bet is to visit the pretty north-east corner, where The Durrells was filmed. The lovely bay of San Stefano is a perennial favourite with British holidaymakers. Or you could even stay in the apartments at the atmospheric White House in nearby Kalami, where Lawrence wrote.
Animal magic
If you're keen to catch sight of a few tortoises of the kind that fascinated young Gerald, visit in late June when they're at their most active. Hiring a motorboat is a must. You could even spot a pod of dolphins, or even a ponderous sea-turtle.
Discover Margo's bay
One of the island's prettiest spots for dropping anchor and having a swim is the tiny bay that hosts a little stone shrine to St Arsenios, just south of Agni Bay. If you search, you'll find a sea-level cave there.
It's a shimmering chamber accessed by a corridor in the rock, with a separate underwater exit for the adventurous. Climb up to the shrine, too, for a look.
Water parks for children
Corfu has several fantastic waterparks, including the mighty Aqualand near Corfu Town (two-day tickets cost £20 for children, £28 for adults, aqualand-corfu.com).
A jewel of a town
Too many people leave this isle without ever discovering Corfu Town. This jewel is a unique blend of cultures, which pay testament to the nations that have controlled it during its multifarious history.
Where else in Europe can you find a British cricket pitch, in front of a French colonnade of cafes, which gives way to crumbling Italian architecture?
Climb to the top of the Old Fort and enjoy the magnificent view over the town's ramshackle rooftops. Afterwards, visit the blackened remains of St Spyridon, Corfu's patron saint, in the church that bears his name.
But the best thing to do in Corfu Town is simply to explore the endless narrow winding streets, housing lovely little bars and shops.
Dine out in style
The finest restaurant in Corfu is the recently re-opened Venetian Well in Corfu Town, hidden among the back streets. It's pricier than most places, but worth the stretch.
And don't miss...
Try to visit Angelokastro, a Byzantine derelict castle on the west coast near Paleokastritsa.
Scan the sea below for rocks in the shape of ships; legend has it that the sea-god Poseidon punished the locals for helping his enemy Odysseus by petrifying one of their vessels.
First published in the Daily Mail - July 2016
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