Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Many of us have heard of Sardinia's glitzy Emerald Coast, where the sea is more brilliant green than blue, the beaches as good as the Caribbean's and the yachts on a par with those in the South of France.
But what about the rest of this Italian island? On a road trip, taking a wiggly route from south to north, we find it full of wonderfully varied landscape and attractive villages bedecked with bunting as if awaiting a party. We begin in Chia, in the south, with its stretches of beaches, popular among Italian families. These are an easy drive from the capital, Cagliari.
There are so many stretches of sand from which to choose, you could spend a week picking your favourite. Tuerredda is full of life – trinket sellers, a family catching squid for supper, pedalos and an island to circumnavigate. But we like the rocky grey coves beyond.
We are staying inland, at Villa Del Borgo, which has prettily landscaped grounds and feels remote, though it's only two miles from the nearest town, Pula.
Pula's draw (for me at least) is its lovely Palladian-style villa, frustratingly closed to the public, inexpensive leather handbags (around £40) and gelato.
Sardinian food is fuss-free and generous, with roast pork a speciality – this pleases my boyfriend, Rob.
Fine dining doesn't seem to be a big deal here, so he is sceptical when I suggest a tasting menu offering a modern take on Sardinian cuisine, down the road in Nora. But Fradis Minoris, on a spit between the sea and a lagoon, is a special spot, even if the menu is rather foamy.
And Nora itself is interesting. It's a Roman site where temple columns still stand and mosaics decorate dusty floors.
Before venturing into the middle of the island – which lies south of Corsica – we spend a rainy few hours in Cagliari. The old town is easy to navigate and you can get an overview from the 14th-century Tower of the Elephant. It was once a prison and is still daunting.
At the top of the old town is Piazza Arsenale and the archaeological museum, full of mystifying descriptions of Nuraghi, statues found at the island's pre-historic sites.
Nuraghi is also the name given to the sites in the centre of the island, one of which, Su Nuraxi, is Unesco rated. It is a wonder. And squeezing through dark tunnels into gloomy stone rooms may turn children's heads to history.
It's a twisting journey to our next stop and the scenery – olive tree patterned slopes, neat fields and ponderous dogs, is sparsely beautiful. D.H. Lawrence said Sardinia was uncaptured by civilisation, and here that rings true.
Hotel Su Gologone is a bright, bohemian love-in, set in a national park where you can climb into vast limestone caves filled with cool air and knobbly stalactites.
We also trek, following cairns into the mountains, and marvel at the views of the valley corridor. Except for a convoy of the German Land Rover club, we don't see another soul.
Were we staying longer, I'd have got stuck into the paints in our art studio room, but it's onwards and upwards to Sardinia's honey-pot north shore.
The Emerald Coast is every bit as glamorous as Amalfi, but with better beaches. The Italians cheerfully park at the edge of our towels. But there is room for everyone – whether you want a giant sandy stretch with flicking wind (Cala di Volpe), a view of super yachts (Golfo Pevero) or boulder-strewn coves on La Maddalena and Caprera, islands in the archipelago, a 20-minute ferry from Palau.
The smart Relais Villa del Golfo & Spa, in Cannigione, where return visitors settle in for a pampering, overlooks the sea, and its poolside terrace is just the spot for an aperitif.
You can easily wander into Cannigione. On our last night we find a low-key place, Tavola Azzurra, and take a table next to a couple of old men cheerily eating plates of tomatoes. Heaps of seafood pasta and calamari slapped on plastic plates, jam-packed tables and a noisy Italian crowd – all for under £40. We love it.
First published in the Daily Mail - July 2016
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