Your calls always answered within 5 rings.
Excellent service and recommendations to ensure we got the best from our holiday - liked the courtesy call a week before travel to ensure all was in hand.
Excellent service - thank you
First rate service
Very reliable service
Ray Taylor was very helpful and responsive.
DialAFlight arrangements great. Hotel OK. Accommodation great. Lounge resort fab. Individual staff lovely. Poor restaurant booking service
Generally everything was OK but better information about the car hire pick up would have been good. We went to the car hire desks at the airport only to find that Centauro was offsite and used a shuttle bus.
I always use DialAFlight as they are very professional and offer a good service.
Superb as ever
All was well thanks to Annabelle
Keep up the exceptional service
Julie was brilliant - friendly, super efficient, did what she said she would. Great service all round
Yet again a very enjoyable experience, perfectly planned by DialAFlight. Many thanks to Kitty for doing all the hard work so we could enjoy our holiday
Very smooth booking and staff were very helpful. Everything was organised. Will definitely book again
Everything was OK except the room was like a prison cell - very small window and not enough light
Very professional and knowledgeable customer service
Mason is very helpful. We always use him.
Fraser was brilliant! We will always go to him to book our holidays. His patient and kindly manner, his attention to detail and his understanding of what we wanted and our expectations were met!
Car hire was awkward. Although directions were OK it was not evident where we needed to be to get the car.
All good - as always.
"Spot on" was my comment
Turkey was excellent - I had a very nice time. The hotel was nice and the food and staff very friendly
Great holiday, great hotel location, perfect flights, thank you to Lauren Canning!
Michelles careful attention was appreciated in every detail to make sure everything ran smoothly.
First time using ITA and would use again. Only one issue that you should be aware of relating to the hotel transfer. We believe they cancelled the coach pick up at 1pm so we were left waiting for an additional 90 minutes. The Hotel did not confirm this but that is our feeling and we heard others had a similar experience. Might be easier to get a cab for an extra 20 euros.
As usual, Oliver Orr did a fantastic job of sorting my booking to Ibiza
Helen was ace - sorted out the travel arrangements quickly and efficiently
Bloody marvelous outfit!
This is the first time I’ve used DialAFlight and the experience was excellent. Special thanks to Kennedy who arranged our booking. Excellent communication, clear instructions, friendly and would certainly use again. I tend to book online myself but Kennedy and DialAFlight have made me think differently
Flights went smoothly. Hotels were excellent and in good locations.
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
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