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Great service and help during booking process. The entire trip went like clockwork. Many thanks to Jason.
Stevie was amazing. Very knowledgeable, friendly, prompt and called me when she said she would. Highly recommend
Very helpful and friendly staff and app kept us informed of delays. Excellent service - felt valued as a customer
No issues, all went ahead as planned. Jane did a really good job
Nothing was too much bother. Excellent communication..
Excellent communications and what feels like personal support gives you confidence that DialAFlight are genuinely there to help you get the best from your trip.
Cameron was just wonderful answering all my questions and putting me at ease with follow up calls. Great company and have passed on the wonderful service to friends Thank you for helping to make my holiday amazing!
Very helpful and friendly service. Great to be able to actually talk to someone! Many thanks to Reagan who was extremely helpful when I had a problem checking in online. Very reassuring and nothing too much trouble. Will definitely use DialAFlight in the future.
Harriet was very helpful and kept us updated all the time. We had a fabulous holiday and loved the app.
Brilliant service from Lloyd, Jack and their team. Thank you!
Courtney arranged everything for us and we felt we were in excellent hands throughout. It was very helpful to be able to ask questions regarding seat allocation on Qatar
Usual excellent service. Had a great time. Would go nowhere else to book my Australian holidays. Well done Ralph. DialAFlight is the best
Thank you so much, your customer service is excellent.
Very smooth trip. Thanks so much for all your help arranging flights. Kids first time in Australia and had a blast, really enjoyed the variety of places we travelled to.
You have been just brilliant and your assistance was invaluable. Staff polite, friendly and knowledgeable and great in an emergency situation.
Excellent trip, unfortunately luggage lost on return and still not received!
Gordon goes way and beyond every time
Very helpful indeed. Great organisation to deal with
I would not recommend breakfast at the Crowne Promenade Melbourne. Zero star rating from us.
The help was there when needed. All the information was well presented and given in plenty of time. It made this first time, flying solo on a long trip, feel very confident.
Daniel was very helpful when we needed to change our bookings to return to the UK. It was over the Easter weekend but he still kept communication going. Thanks for that
Everything OK till Dubai airport on way back. Total mess, no organisation, no help. The airport can’t deal with a crisis. Just pathetic.
Can’t fault the service I received by Graham and everything went according to plan. It was great to get a pre-flight call from him to ensure we had everything in place that we would need. As it happened, we hadn’t so it enabled us to get the missing documents. But I would not choose to fly Air Malaysia again. On the other hand, New Zealand Airways was outstanding. Probably the best flight I’ve ever had and I’ve had a lot.
Yet again excellent service from the team at DialAFlight. Will definitely use again.
As always, DialAFlight have been excellent in organising our flights to Australia. Jordan Fell has usually been our contact and is professional and friendly but all agents we have spoken to have been great AND the phone is answered within seconds….always a bonus.
As always Chloe and Lloyd were there to advise and reassure us when our original plans changed on our flights back from Australia
Just keep up the good work. Impossible to fault you.
All went very smoothly. When I phoned Ruby from Brisbane with a query about my flight home, she checked immediately and phoned me back and confirmed that all was in order. Very reassuring. I will definitely use DialAFlight again. Very grateful.
Leah Jessep is both knowledgeable and prompt in all her communication, many thanks.
It has always been a pleasure to deal with you as you have a wonderful manner and so does Molly! Would not ever think of changing from DialAFlight! You are the best!
I am writing this from a balcony at Blue Waters in Antigua and five pelicans are doing a fly past before dipping down towards the ocean in search of breakfast.
The air is soft and warm, not stiflingly hot, and there's movement everywhere - the sea, the palm trees, the puffs of cloud, the sail boats, the staff in that wonderful languid style which makes this part of the world so irresistible.
Getting what the Caribbean is all about means there's no point fretting.
Service will not be American snappy and you might not always get exactly what you order. But that is somehow part of the charm.
It took us almost an hour to find the excellent Coconut Grove shack restaurant on Dickenson Bay because the sign on the road had fallen down and no one had the inclination to put it back up.
Then, at Beachlimerz, a bar and restaurant on the northwest side of the island - popular with ex-pats and with good live music - my starter arrived 20 minutes after my wife's soup and getting a second glass of Sauvignon Blanc required patience.
But not minding about such a relaxed approach to things is what 'getting' the Caribbean is all about. The manager at the restaurant asked if we were having a good time. Of course we were having a good time.
To drive around the island on a Sunday morning when all shops are closed and pass churches where all windows are open and hear a Pentecostal choir in full voice, or a fire-and-brimstone preacher warming to his theme, is truly inspirational.
And to see children on weekdays dressed immaculately in school uniforms and never dropping litter on the ground reminds me of what we've lost at home. To get a flat tyre (as we do) and witness five men, one wearing a huge Rastafarian hat, all trying to out-do each other in the how-can-I-be-helpful stakes makes me long to return to this part of the world.
Blue Waters is on the north of the island no more than 20 minutes from the airport. Owned by a British family, it has undergone a steady refurbishment that has made it even more delightful.
You'll find it's all-inclusive central, with three choices of restaurant, immaculate gardens that attract an array of singing birds, adult-only pools, two easily accessible beaches and a new bar, where most nights there's live music.
People return year after year.We were here a decade ago and are impressed by the changes, not least the new Cove restaurant where the tables at the front are so close to the sea wall it's a wonder a passing mahimahi doesn't land on your plate.
Antigua has some of the best beaches and the colour of the water is so inviting that on more than one occasion near Darkwood Beach in the south west, we park the car on the verge and run into the sea like a couple of eight-year-olds.
Anyone new to the island has to do English Harbour, the only remaining Georgian naval dockyard in the world. It's changed a bit from when Nelson was here in 1784. He was only 26 and not popular with the locals as one of his jobs was to prohibit trade with ex-colonial Americans, which hit the economy.
From English Harbour, there's no excuse for not pushing on until you reach Half Moon Bay, one of the most beautiful unspoilt beaches in the world - for the moment. After a long legal battle it's to be developed, including a Rosewood hotel, due to open in 2021. A mile-long crescent of white sand protected by a coral reef, it's wide enough so that on certain days you can surf in the middle and swim in the calmest of waters on the two flanks.
When we arrive on a Sunday afternoon, a game of beach cricket is nearing its conclusion. Locals and tourists are taking part; a cardboard beer box is the wicket.
I go all sentimental and position myself at square leg in case a catch should come my way - and defy anyone not to 'get' the Caribbean when confronted by such a scene.
First published in the Daily Mail - February 2020
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