Your calls always answered within 5 rings.
Great service when booking
All great thanks - impressed that you got back to us promptly when we had a (minor) query re taxi transfer. We had a fabulous time and have already recommended you to family and friends!
Gary Patel is excellent and always responds promptly!
Great service and help during booking process. The entire trip went like clockwork. Many thanks to Jason.
Stevie was amazing. Very knowledgeable, friendly, prompt and called me when she said she would. Highly recommend
Very helpful and friendly staff and app kept us informed of delays. Excellent service - felt valued as a customer
No issues, all went ahead as planned. Jane did a really good job
Nothing was too much bother. Excellent communication..
All that you promised you provided. Many thanks
Excellent communications and what feels like personal support gives you confidence that DialAFlight are genuinely there to help you get the best from your trip.
Cameron was just wonderful answering all my questions and putting me at ease with follow up calls. Great company and have passed on the wonderful service to friends Thank you for helping to make my holiday amazing!
Very helpful and friendly service. Great to be able to actually talk to someone! Many thanks to Reagan who was extremely helpful when I had a problem checking in online. Very reassuring and nothing too much trouble. Will definitely use DialAFlight in the future.
Harriet was very helpful and kept us updated all the time. We had a fabulous holiday and loved the app.
Brilliant service from Lloyd, Jack and their team. Thank you!
Courtney arranged everything for us and we felt we were in excellent hands throughout. It was very helpful to be able to ask questions regarding seat allocation on Qatar
Usual excellent service. Had a great time. Would go nowhere else to book my Australian holidays. Well done Ralph. DialAFlight is the best
Thank you so much, your customer service is excellent.
Very smooth trip. Thanks so much for all your help arranging flights. Kids first time in Australia and had a blast, really enjoyed the variety of places we travelled to.
You have been just brilliant and your assistance was invaluable. Staff polite, friendly and knowledgeable and great in an emergency situation.
Excellent trip, unfortunately luggage lost on return and still not received!
Gordon goes way and beyond every time
Very helpful indeed. Great organisation to deal with
I would not recommend breakfast at the Crowne Promenade Melbourne. Zero star rating from us.
The help was there when needed. All the information was well presented and given in plenty of time. It made this first time, flying solo on a long trip, feel very confident.
Daniel was very helpful when we needed to change our bookings to return to the UK. It was over the Easter weekend but he still kept communication going. Thanks for that
Everything OK till Dubai airport on way back. Total mess, no organisation, no help. The airport can’t deal with a crisis. Just pathetic.
Can’t fault the service I received by Graham and everything went according to plan. It was great to get a pre-flight call from him to ensure we had everything in place that we would need. As it happened, we hadn’t so it enabled us to get the missing documents. But I would not choose to fly Air Malaysia again. On the other hand, New Zealand Airways was outstanding. Probably the best flight I’ve ever had and I’ve had a lot.
Yet again excellent service from the team at DialAFlight. Will definitely use again.
As always, DialAFlight have been excellent in organising our flights to Australia. Jordan Fell has usually been our contact and is professional and friendly but all agents we have spoken to have been great AND the phone is answered within seconds….always a bonus.
As always Chloe and Lloyd were there to advise and reassure us when our original plans changed on our flights back from Australia
Australia is awash with 'must see' destinations, but the Gold Coast was at one time never really one of them. Queensland's formerly brash coastal holiday spot - home of the bikini and dubbed the nation's plastic surgery capital - was long regarded as a kind of Antipodean Blackpool. But boy, have things changed!
THE NEW GOLD COAST
A thriving film industry has sprung up. Thor: Ragnarok, starring local Chris Hemsworth, and the latest Pirates Of The Caribbean are two blockbusters filmed at the huge Gold Coast Village Roadshow Studios.
Then there's the mega theme parks such as Dreamworld, Wet'n'Wild Water World and Warner Bros Movie World which have helped make the Gold Coast an exciting family holiday destination.
And Spring 2018 will see the region's coastline and glorious rainforest interior beamed on to our screens during the 21st Commonwealth Games, held on the Gold Coast and in Queensland's state capital, Brisbane.
GETTING AROUND
The Gold Coast is actually a collection of vibrant and distinct neighbourhoods fringing 41 miles of breathtaking beaches.
One way to discover them is on the new hop-on, hop-off G:link tram network, which trundles up and down the coast from Surfers Paradise down to Broadbeach, with its elegant concert hall, casino, and huge, designer-label packed Pacific Fair shopping mall.
Just behind the beachfront, neighbourhoods have been turned into island communities by 162 miles of inland waterways.
'We have more canals than Amsterdam and Venice combined,' our captain tells us as we sail off to explore the waterways with family-run Wyndham Cruises.
'We may not have the history, but we have the beauty. And we often see ospreys, turtles and dolphins around these waters. And 17,000 humpback whales migrate past the Gold Coast each year.'
The boat slips around water-ways that have folded the land into lush pleats of acacia, palm and eucalyptus trees. On each pleat sits a lavish house, where his 'n' hers jet-skis spoon on private jetties.
This is ultra-exclusive Main Beach, Hollywood's home from home when on location ('that's Johnny Depp's house, that's Penelope Cruz's').
A TOUCH OF GLAMOUR
When they want to party, the stars head to nearby Marina Mirage: decidedly more Monte Carlo than Blackpool, this is the upscale harbour attached to the swanky Palazzo Versace hotel.
The Gold Coast is bursting with imaginative eateries and artisan breweries, and there's a booming nightlife to go with it. The Collective - a five-kitchens-in-one concept with roof bar at Palm Beach - is standing room only.
It's also standing-room only at Miami Marketta, an old tram shed converted into a mix of bars, street-food stalls and live bands. We eat, drink and dance as if we're at a music festival.
An hour's drive up the coast, Brisbane may be Australia's third-largest city, but parts of it have the feel of an old-fashioned country town with plenty of colonial architecture.
I follow the picturesque Riverwalk footpath along the banks of the Brisbane River to New Farm park. Popular with locals for weekend barbies, the key attraction is the magnificent Brisbane Powerhouse: a former 1920s power station, now an arts complex with terraced bars, DJs and bands.
The 214-mile-long Brisbane River flows through the heart of the city.
AT ONE WITH NATURE
I catch a Miramar Cruise from South Bank - Brisbane's cultural hub - to see more of it. It's a beautiful journey past eucalyptus trees crammed with parrots, and vistas of mangrove lagoons and bat colonies. We disembark at the Lone Pine Koala Sanctuary, a wildlife centre for rescued orphaned and injured koalas.
Although they are notoriously lethargic, they are also adorable, and seeing them in all their fluffy-eared cuteness is the perfect end to a trip Down Under.
First published in the Daily Mail - April 2018
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