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Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
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Amazing customer care
Excellent service
None. Good service
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You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
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Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
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Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
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Thank you for your attentive services
The long transition from war zone to fashionable holiday place has happened several times before, but never perhaps with such pace and style as that accomplished by Vietnam and Cambodia.
Until relatively recently Vietnam's Mekong Delta summoned up thoughts of the epic 1979 war movie Apocalypse Now, in which Martin Sheen's soldier journeys upriver on a patrol boat in search of a renegade officer played by Marlon Brando.
A BIT ABOUT THE MEKONG
The Mekong played a key role in the war. Former US Secretary of State John Kerry commanded a Swift patrol boat on the river 50 years ago - he was so appalled by what he saw during his period of combat that he became a fervent anti-war campaigner. He subsequently entered politics, becoming the Democratic nominee for President in 2004.
Last year, Kerry returned to the Delta and discovered that the free-fire zone he had served in was now the starting point for one of the world's great cruising experiences.
The 2,700-mile Mekong begins as snowfall on the Tibetan plateau among the Himalayas - and ends at the Mekong Delta in Vietnam where it flows into the sea. Like most rivers, through history it has been a source of life and hope. Its waters play a vital part in irrigation: in the Mekong Delta the rice fields thrive because of it. Politically, it acts as a border between countries - it passes through six.
ALONG THE RIVER
A Vietnam and Cambodia river trip needs at least a fortnight to do it justice - beginning for example in Ho Chi Minh City, formerly Saigon, and ending in Siem Reap near the extraordinary Angkor temple complex. A highlight of any trip here is to watch the sunrise over Angkor Wat.
As with most river cruises, a key attraction is the service on board. Much sought after is the cuisine of Luke Nguyen - an acclaimed chef, author and TV personality who serves his own brand of local cuisine paired with quality wines. In Ho Chi Minh City, passengers can enjoy an exclusive dinner at the stylish Xu restaurant, inspired by Luke, with a range of exquisite dishes that offer a contemporary take on traditional Vietnamese favourites.
There is also the possibility of having a Vietnamese cooking class on some boats, as well as a dance show by children from a local orphanage, a water blessing by a monk and a visit to a local farmer's home.
Guests can visit the Cu Chi tunnels, which were used by the Viet Cong. There is also a chance to enjoy the Rex Hotel, famous as the place where during the Vietnam War the American military command held its daily news conference, referred to by war correspondents as the Five O'Clock Follies thanks to the absurd optimism of the American officers. The Rex's rooftop bar was a well-known hangout for military officials and war correspondents.
There are more harrowing reminders of troubled times in Cambodia, where tours are available from Phnom Penh to the Killing Fields at the village of Choeung Ek, the site of a Buddhist memorial to the victims and a genocide museum commemorating the genocide.
A memorial park has been built around the mass graves of many thousands of victims, most of whom were executed after interrogation at the S-21 Prison in Phnom Penh. Tuol Svay Pray High was turned into a torture, interrogation and execution centre. Of the 14,000 people known to have entered, only seven survived.
But the most memorable feature for most visitors will be arriving at Siem Reap, from which tours depart to Angkor Wat.
SIEM REAP
Siem Reap used to be a stopping-off point. Thanks to the growth in tourism it has become a destination in its own right. It has attracted a burgeoning community of Cambodian and international artists: the Angkor Wat International Film Festival, for example, has become a major event.
The prime attraction, however, is the temple complex at Angkor Wat, where you will be taken to watch the sunrise. The temples are on top of a hill; on arrival you will enjoy a fabulous view over Tonle Sap lake, the Kulen Plateau and paddy fields.
Built more than 1,000 years ago, the temple is beautiful, particularly when the frangipani trees are
in bloom.
First published in the Daily Mail - September 2018
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