Your calls always answered within 5 rings.
Gary Patel is excellent and always responds promptly!
Great service and help during booking process. The entire trip went like clockwork. Many thanks to Jason.
Stevie was amazing. Very knowledgeable, friendly, prompt and called me when she said she would. Highly recommend
Very helpful and friendly staff and app kept us informed of delays. Excellent service - felt valued as a customer
No issues, all went ahead as planned. Jane did a really good job
Nothing was too much bother. Excellent communication..
All that you promised you provided. Many thanks
Excellent communications and what feels like personal support gives you confidence that DialAFlight are genuinely there to help you get the best from your trip.
Cameron was just wonderful answering all my questions and putting me at ease with follow up calls. Great company and have passed on the wonderful service to friends Thank you for helping to make my holiday amazing!
Very helpful and friendly service. Great to be able to actually talk to someone! Many thanks to Reagan who was extremely helpful when I had a problem checking in online. Very reassuring and nothing too much trouble. Will definitely use DialAFlight in the future.
Harriet was very helpful and kept us updated all the time. We had a fabulous holiday and loved the app.
Brilliant service from Lloyd, Jack and their team. Thank you!
Courtney arranged everything for us and we felt we were in excellent hands throughout. It was very helpful to be able to ask questions regarding seat allocation on Qatar
Usual excellent service. Had a great time. Would go nowhere else to book my Australian holidays. Well done Ralph. DialAFlight is the best
Thank you so much, your customer service is excellent.
Very smooth trip. Thanks so much for all your help arranging flights. Kids first time in Australia and had a blast, really enjoyed the variety of places we travelled to.
You have been just brilliant and your assistance was invaluable. Staff polite, friendly and knowledgeable and great in an emergency situation.
Excellent trip, unfortunately luggage lost on return and still not received!
Gordon goes way and beyond every time
Very helpful indeed. Great organisation to deal with
I would not recommend breakfast at the Crowne Promenade Melbourne. Zero star rating from us.
The help was there when needed. All the information was well presented and given in plenty of time. It made this first time, flying solo on a long trip, feel very confident.
Daniel was very helpful when we needed to change our bookings to return to the UK. It was over the Easter weekend but he still kept communication going. Thanks for that
Everything OK till Dubai airport on way back. Total mess, no organisation, no help. The airport can’t deal with a crisis. Just pathetic.
Can’t fault the service I received by Graham and everything went according to plan. It was great to get a pre-flight call from him to ensure we had everything in place that we would need. As it happened, we hadn’t so it enabled us to get the missing documents. But I would not choose to fly Air Malaysia again. On the other hand, New Zealand Airways was outstanding. Probably the best flight I’ve ever had and I’ve had a lot.
Yet again excellent service from the team at DialAFlight. Will definitely use again.
As always, DialAFlight have been excellent in organising our flights to Australia. Jordan Fell has usually been our contact and is professional and friendly but all agents we have spoken to have been great AND the phone is answered within seconds….always a bonus.
As always Chloe and Lloyd were there to advise and reassure us when our original plans changed on our flights back from Australia
Just keep up the good work. Impossible to fault you.
All went very smoothly. When I phoned Ruby from Brisbane with a query about my flight home, she checked immediately and phoned me back and confirmed that all was in order. Very reassuring. I will definitely use DialAFlight again. Very grateful.
The mega-corporations, sci-fi gadgets and super-cool kids exist alongside Samurai dramas, tea ceremonies and ancient temples. Here's our insider guide to help make sense of it all...
Japan is made up of more than 3,000 islands, the biggest being Honshu, Hokkaido, Kyushu and Shikoku. Cities have grown up across these four, sometimes overwhelming in size, often breathtaking in beauty. All embody something of the Japanese spirit.
Tokyo is the commercial powerhouse; immense, crowded and wealthy. Kyoto represents the ancient ways, dotted with golden temples. Sapporo stands out in the often snowy northern island of Hokkaido, and Kobe and Osaka team up to form a cosmopolitan inlet. Nagasaki and Hiroshima are famous for their own reasons, now proud testaments to resilience and peace.
For an island nation, it isn't really known for its beaches – we're not in the tropics here, although resorts such as Tokyo Bay are popular holiday spots, and the tiny island. of Okinawa and its southwest counterparts enjoy their share of sandy coastline.
There's astonishingly scenic countryside in areas such as Nara province, on the eastern side of Honshu, south of Tokyo; and Kyoto is the place most likely to fulfil tourists' visions of ancient Japan. Chubu in central Honshu and Hokkaido are thick with ski resorts, many complete with onsen – natural hot springs that attract crowds in their own right.
Tokyo might be a capital, but having been razed twice in the last hundred years or so, it has fewer 'must-do' monuments than most. However, Ueno Park, Ginza Tower, the Meiji Shrine and the Tsukiji Fish Market still impress.
Kyoto has survived intact, and the Golden Palace at Kinkakuji Temple represents the quality of sights on offer. There are hundreds of temples, as well as castles and insights into the samurai and geisha lifestyles. Mount Fuji is everyone's idea of what a mountain should be.
Himeji Castle, in the Kinki Region of Honshu, is the country's finest, and the burned out tower and Peace Museum at Hiroshima its most enduring image.
For nightlife, one activity dominates; karaoke. It's as popular as ever, so go armed with your favourite song.
Clubs and bars are as space age as it gets in the trendier districts of Tokyo, with other main cities following suit fast. If sake drinking doesn't appeal, you could always try something cultural, such as kabuki theatre, or take a ringside seat at sumo wrestling.
While most cities have extensive shopping malls, it's the various Tokyo districts that offer a truly Japanese retail experience.
Ginza has the designer clout, Akihabara and Shinjuku the electronics and Harajuku the outlandish clothes, music and miscellany. Try local flea markets for kimono bargains and antiquities.
For dining, sushi and sashimi are just the tip of the culinary iceberg. From the fried chicken sticks on sale on most streets to the ramen soup available at railway station noodle bars, Japanese food is no longer an intimidating pursuit.
Of course, teenagers wolf down western fast food, but head to an izakaya – a Japanese pub – and work your way through the tapas-like menu. Rice and sake should be taken as a given – the rest is up to how adventurous you're feeling (the life-threatening puffer fish is not for the faint-hearted).
Leisure time is very family-centred, with Tokyo Disney and many other theme parks - although the adventurous might venture to the Ninja Museum at Iga-ryu, with its collection of weapons and live shows.
Ueno Zoo in Tokyo, Toei Movieland in Kyoto, where you can actually watch dramas being filmed, and the Aquarium in Osaka are all hard to beat. Japan is one of the safest places in the world for kids, and it's hard to imagine a more welcoming atmosphere.
Many find the best way to travel about the country is the Shinkansen (bullet train) – its punctuality, speed and efficiency is remarkable. Book tickets in advance online for the best deals.
Taxis can be expensive but they are swish: drivers wear white gloves and the doors open electronically.
First published in the Travel Mail - June 2019
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