Your calls always answered within 5 rings.
Thank you for always answering my many questions and it is so reassuring to know that I can contact you easily with any concerns I might have
Eve was brilliant. We have booked many flights with DialAFlight and always asked for the same travel consultant. She knows what I want when looking for a holiday. Absolutely brilliant customer service and support 24/7
Another superb trip organised by Bradley
Everything excellent as always. Will use you again
Excellent all round service - reassured me
Dexter, all perfect. Many thanks. We will be back!
DialAFlight take out all the stress that would be involved in booking complicated longhaul flights
Have recommended to my sons and friends - such amazing service
Kylie and Kennedy dealt with our booking. They were both helpful and efficient. I was very impressed with the service and will be in contact soon to discuss options for our next family vacation.
Can’t wait to book my next flight with you.
Both Howard and Russell were excellent in support and no query was ever too much for them. A brilliant service.
Another fantastic trip organised by Kieran Greenfield at DialAFlight. Already planning the next one
Les is brilliant, very customer-focused and helpful...
First class attention. Very pleased with the support and information given by Emma. Very impressed
Matthew and the team are first class in every respect
Thanks Nicole and Theo for your excellent service and making it a smooth trip
We’ve relied on DialAFlight for decades now and wouldn’t go anywhere else
Great communication. Whole process was very smooth.
I tell all my friends about DialAFlight - for longhaul they are the best and Dennis takes the time to follow up on all bookings with a personal touch. No long waits for the phone to be picked up, always better rates than websites can offer and I can’t recommend them highly enough!
Excellent service and would recommend to anyone. Thank you Billy
Jerry always does a brilliant job for me
Great service
Sam was excellent and we would definitely return to book flights with him
As always, 5 stars
The connecting flight time was too short as BA was 45 mins delayed on take off ! Collecting suitcase at Joburg took 40 mins leaving a very tight time scale to go through security and check in so had to push in front of queue to get to flight before gate closed. Although this wasn’t your problem it was still a stressful 30 mins to get to plane on time through no fault of yours or mine
Thank you. 5 stars
We appreciated your help, however we will do everything to avoid flying with BA ever again. Their cost relative to performance is expensive in comparison with other airlines. In addition their service is also poor.
So much more than I could have asked for. So pleased I worked with DialAFlight
Excellent service from Shane and all at DialAFlight. I only ever use them as they are highly reliable, efficient, kind, go over and beyond to assist in all your travels
Leah Jessop, thanks for finding me a break despite my goalposts changing! All the help appreciated, definitely continue to use the agency, love the app, keeping in touch and knowing if things get delayed, you are on it.
I am not an adventurous traveller. I would like to pretend I'm an intrepid explorer. But no, when I'm on holiday I like a nice pool and menus written in English.
Recently, however, my 17-year-old daughter decided she wanted to study Chinese at university. If you ever want to be President of the World, which I suspect she does, then speaking English and Mandarin is the right place to start.
However, she then decided that she actually wanted to study it in China. To make matters worse, she then suggested we all go and visit China first, so we could experience it before she disappears there to study.
What to do? The two of us, and my 15-year-old son, decided that a week in Shanghai, meeting the people, seeing a bit of the country and sampling the culture, would be a grand idea.
Shanghai has packed an awful lot of history into the past 175 years, most of it bloody, and much of it illegal. Founded and funded through the opium trade, run by gangsters, overrun by the Japanese, ground down by communism and torn apart by the Cultural Revolution - and yet it stands today vibrant, happy and booming.
A local guide is incredibly useful in China, and we were lucky to find knowledgeable Miki Wei. She showed us the traditional sights of Shanghai; the extraordinary riverside architecture of the Bund, the ancient oasis of Yu Gardens, the bustling shops and markets of the French Concession.
But she also made sure to take us to the alleyways and cafes that tourists don't usually see and talked in great detail about life growing up during the Cultural Revolution.
My favourite stop was the amazing Propaganda Poster Art Centre, a beautiful archive of original Government propaganda spanning the second half of the 20th Century, hidden away in an apartment block in the French Concession. It is a fascinating place to spend an hour, and a neat way to understand recent Chinese history.
With 23 million inhabitants, Shanghai seemingly stretches on for ever. It is, however, an easy city to get around. The subway works like clockwork, is mind-bogglingly cheap, and, best of all for me, has clear English signage.
There is plenty of opportunity to venture further afield, too, as Chinese trains are also a treat; cheap, fast, comfortable and reliable.
We took the wonderful bullet train down to Hangzhou, a beautiful, far less Westernised city about 90 minutes south west of Shanghai, to walk by the ancient West Lake, visit the working Buddhist temples and climb among the green tea plantations that cover the surrounding hills.
As Westerners, you will receive your share of stares, gasps and smiles when you walk in Hangzhou. Be prepared for a lot of selfies with delighted locals.
We also had an amazing time visiting some of the extraordinary 'water villages' about 30 minutes' drive west of Shanghai. The most famous, and most developed, of these small towns clinging to canal banks, is the beautiful Zhujiajiao.
Be sure to visit the less developed end of Zhujiajiao, where ram-shackle cafes and shops overhang the water. We very happily pottered through dusty antique shops in people's front rooms.
Back in Shanghai, our hotel, the fabulous Mandarin Oriental Pudong, was world-class. Beautiful rooms, incredible staff, and the option of a full English breakfast.
I need nothing else. It tells you so much about Shanghai that the Pudong district where the hotel is based is now one of the largest and most spectacular financial and business centres in the world, a buzzing, bustling, neon-lit wonderland of commerce, and yet as recently as 1993, the entire place was farmland.
Miki told us how, as a teenager, she watched as the district rose out of the fields, floor by floor, at dizzying speeds.
The food throughout the trip was also superb. We had many great meals in Shanghai of dumplings, noodles, Szechuan hot-pots and, yes I admit it, one KFC. Best of all, though, was dinner at the Mandarin Oriental's Yong Yi Ting restaurant. It was far and away the finest Chinese food I've ever eaten.
There were downsides, of course. However friendly and welcoming the Chinese are as people, you can't ignore the shadow of an unelected government and the abuses and corruption this fosters. And the toilets are awful.
Apart from lavatories and democracy, though, I couldn't find fault with this beautiful, immense, unconventional country.
So I'll be back in China next year, visiting my daughter, and I'm already looking forward to it.
First published in the Mail on Sunday - July 2016
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