Your calls always answered within 5 rings.
We have dealt with Manny on a number of occasions - when booking our flights he has always given us the best prices and dates. Would highly recommend
Thank you so much Sam. You never disappoint. We had a wonderful time
Booking with DialAFlight we always get great service from Libby McGarry and her team, they keep in touch right up to the time you leave. Our recent trip went as smoothly as normal and we will book with them again.
We had a great trip to Mauritius, the hotel was excellent and totally lived up to its recommendation from Fergus. Slight issue with our flight being cancelled on the way back but DialAFlight were there to make sure the transfers etc were reorganised. All in all a great service. Now where to go next?
Grant Pattinson who booked our trip was brilliant. Charming, helpful and efficient .
Everything went exactly according to plan. The Transfer agents in Mauritius were particularly good, helpful and on time. No problems whatsoever.
Once again, an excellent holiday (this time to celebrate our Golden Wedding) where flights ran like clockwork and the accommodation was brilliant! Thank you Roy and Fraser
The pick up and drop off was very good. Rachel came to see me at the resort and arranged excursions for us
Somebody is always there to help and take things on board for any questions. Great company - especially Luke and his team. Thank you for your support and a great holiday.
One of the smoothest holidays we have ever had - great communication from start to finish Will definitely use DialAFlight again
All worked out well and good timings
The guidance and attentive service we received from Noah and from your representatives in Mauritius made the whole trip and holiday so smooth and relaxing. All we had to do was enjoy ourselves.
As always, we received excellent service from booking to the flight itself and as an unexpected bonus we were given a complimentary upgrade to Qatar business class. Happy Days.
Owen Burrell planned our South African trip very well and everything went as planned. Flights and hotels up to standard and in our budget. Cape Town, Victoria Falls and Mauritius. Wow! Will be recommending to others and will be looking at other destinations with you.
Everything was seamless and the resorts were as good as recommended if not better. The transfers were on time and very efficient, friendly and informative - in fact we used them two days to give us guided tours of the island. DialAFlight exceeded organisational expectations and we will be using them again
Excellent help from Dexter.All arrangements as booked. All worked well. We shall certainly use DialAFlight again.
Yet again Stan Castle came up trumps. All our needs were met from booking to returning home. We had a truly wonderful time.
Brandy was super helpful. Will be rebooking with DAF next year.
Great service as always
Stuart and his team are always very helpful.
Great customer service from Oscar to organise our special holiday - will trust him again for future trips.
Excellent holiday and service.
Excellent service. The ability to speak to a UK agent to clarify any queries or confirm details is a standout level of service that differentiates you from other players in the market. This type of service has almost disappeared. I would usually ignore feedback requests but your service is excellent and I think you need to know how much your customers value it. Thankyou to Philippa and the other staff.
As ever Annabelle Chadderton was amazing from start to finish. We would never book with anyone else and have recommended her to many people who have shared our experience. We really couldn’t have asked for more. Once again thank you and time to get working in our next holiday!
The service from Tristan Chatburn is second to none. DialAFlight are highly recommended. Excellent personalised service.
Had a fabulous holiday. Everything was as promised by Craig and his team. Amazing 5* service as always.
Although you rightly said a house reef unfortunately we had to go by boat and pay so a little miffed but did not spoil a fantastic holiday
All went well with no problem whatsoever
Joe helped us to change resorts and this was the reason why I always book longhaul travel with DialAFlight in case something goes wrong. Excellent service and they saved my holiday
Excellent, as I expected it to be.
I am not an adventurous traveller. I would like to pretend I'm an intrepid explorer. But no, when I'm on holiday I like a nice pool and menus written in English.
Recently, however, my 17-year-old daughter decided she wanted to study Chinese at university. If you ever want to be President of the World, which I suspect she does, then speaking English and Mandarin is the right place to start.
However, she then decided that she actually wanted to study it in China. To make matters worse, she then suggested we all go and visit China first, so we could experience it before she disappears there to study.
What to do? The two of us, and my 15-year-old son, decided that a week in Shanghai, meeting the people, seeing a bit of the country and sampling the culture, would be a grand idea.
Shanghai has packed an awful lot of history into the past 175 years, most of it bloody, and much of it illegal. Founded and funded through the opium trade, run by gangsters, overrun by the Japanese, ground down by communism and torn apart by the Cultural Revolution - and yet it stands today vibrant, happy and booming.
A local guide is incredibly useful in China, and we were lucky to find knowledgeable Miki Wei. She showed us the traditional sights of Shanghai; the extraordinary riverside architecture of the Bund, the ancient oasis of Yu Gardens, the bustling shops and markets of the French Concession.
But she also made sure to take us to the alleyways and cafes that tourists don't usually see and talked in great detail about life growing up during the Cultural Revolution.
My favourite stop was the amazing Propaganda Poster Art Centre, a beautiful archive of original Government propaganda spanning the second half of the 20th Century, hidden away in an apartment block in the French Concession. It is a fascinating place to spend an hour, and a neat way to understand recent Chinese history.
With 23 million inhabitants, Shanghai seemingly stretches on for ever. It is, however, an easy city to get around. The subway works like clockwork, is mind-bogglingly cheap, and, best of all for me, has clear English signage.
There is plenty of opportunity to venture further afield, too, as Chinese trains are also a treat; cheap, fast, comfortable and reliable.
We took the wonderful bullet train down to Hangzhou, a beautiful, far less Westernised city about 90 minutes south west of Shanghai, to walk by the ancient West Lake, visit the working Buddhist temples and climb among the green tea plantations that cover the surrounding hills.
As Westerners, you will receive your share of stares, gasps and smiles when you walk in Hangzhou. Be prepared for a lot of selfies with delighted locals.
We also had an amazing time visiting some of the extraordinary 'water villages' about 30 minutes' drive west of Shanghai. The most famous, and most developed, of these small towns clinging to canal banks, is the beautiful Zhujiajiao.
Be sure to visit the less developed end of Zhujiajiao, where ram-shackle cafes and shops overhang the water. We very happily pottered through dusty antique shops in people's front rooms.
Back in Shanghai, our hotel, the fabulous Mandarin Oriental Pudong, was world-class. Beautiful rooms, incredible staff, and the option of a full English breakfast.
I need nothing else. It tells you so much about Shanghai that the Pudong district where the hotel is based is now one of the largest and most spectacular financial and business centres in the world, a buzzing, bustling, neon-lit wonderland of commerce, and yet as recently as 1993, the entire place was farmland.
Miki told us how, as a teenager, she watched as the district rose out of the fields, floor by floor, at dizzying speeds.
The food throughout the trip was also superb. We had many great meals in Shanghai of dumplings, noodles, Szechuan hot-pots and, yes I admit it, one KFC. Best of all, though, was dinner at the Mandarin Oriental's Yong Yi Ting restaurant. It was far and away the finest Chinese food I've ever eaten.
There were downsides, of course. However friendly and welcoming the Chinese are as people, you can't ignore the shadow of an unelected government and the abuses and corruption this fosters. And the toilets are awful.
Apart from lavatories and democracy, though, I couldn't find fault with this beautiful, immense, unconventional country.
So I'll be back in China next year, visiting my daughter, and I'm already looking forward to it.
First published in the Mail on Sunday - July 2016
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