Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Freedom is a loaded word in Hong Kong. Ever since the UK handed the former British colony back to China 20 years ago there have been protests over democracy.
They are likely to get louder. But this sense of being caught between two worlds is why the city remains such a fascinating place to visit.
A New York minute is still a Hong Kong second (an American expression that acknowledges that the pace of business life in Hong Kong is, astonishingly, even faster than that of New York); the Star Ferry on Victoria Harbour dutifully delivers 20 million people a year between mainland Kowloon and Hong Kong Island. And it all works perfectly, from the efficient MTR tube network stretching to the border, to children in crisp uniforms walking to school in crocodile lines.
China and Hong Kong have put their differences aside to build a 31-mile, multi-billion-pound bridge linking Hong Kong with Zhuhai and Macau. The mega-structure is due to open this year.
Life is being breathed into the once run-down Old Town Central. Where the British planted their flag in 1842 a younger generation is descending on craft beer shops and hipster cafes.
A full-colour graffiti of Bruce Lee pays homage to the martial arts icon, who was raised in Kowloon.
For Bruce fans, there is also an exhibition on his life and career at the Heritage Museum until summer 2018.
Rural scenery accounts for 70 per cent of Hong Kong. Mountain ascents are at your fingertips; queue for the rickety tram up Victoria Peak and you'll be rewarded with a view of futuristic towers rising from the greenery.
Pound the rusty-red dirt of the Dragon's Back trail near To Tei Wan village for a more ambitious climb (from one to six hours, depending on the chosen route).
At Nan Lian Garden in Diamond Hill, Chinese zither music sets a sedate pace on paths around laurel, koi ponds and pagodas.
Dim Sum cafe chain Tim Ho Wan serves the world's cheapest Michelin-starred food. Two venues have this mark of quality - but avoid their queues by tucking in at the Hong Kong Station branch. Bottomless tea is 30p and the pork buns are £2 for three.
Or join the refined crowd at gallery-restaurant Duddell's, which merges Cantonese food with a modern atmosphere.
An old ping-pong hall in Sai Ying Pun is now the trendy tapas-and-gin hangout Ping Pong Gintoneria, while Japanese yakitori restaurant Yardbird, in Tai Ping Shan, is the place to be seen.
Seek out the speakeasies around lively Hollywood Road; Mrs Pound's chop-shop facade is a world away from the neon glamour inside, while Stockton is down a hidden alley. Newly-opened Kwoon, which seats about ten, turns out great cocktails to order.
With no sales tax, designer stores are a magnet for serious shoppers. Spend half a day in Mong Kok. The Ladies' Market, selling chopsticks and silk garments, is close to the Goldfish Market - where you’ll be eyeballed by reptiles and glistening fish. Pulling favours from the spirits is big business. Fortune tellers tucked between market stalls help with life's major decisions and Taoist temples inhabit the unholiest of alleyways, their incense burning like beacons in the dark.
Hollywood Road's Man Mo Temple is the oldest and most revered. Reputedly home of the literary spirit, it is the scene of parents laying celery and spring onions to boost their children’s school grades.
The Big Buddha of Lantau pulls in the crowds, but Lamma Island, where a small community is built around a fish farm, is an escape from the chaos.
Seafood restaurants here look more like aquariums. But there’s one fish that isn’t for the table - a 2.74m oarfish, mounted inside the temple, which was so rare when it was caught that the fishermen declared it a god.
First published in the Daily Mail - September 2017
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