Wayne Bailey has been excellent throughout this travel plan. Would highly recommend him.
As usual with DialAFlight everything was excellent
Big thank you to your team who got us home after our first flight of three was cancelled - special thanks to Tristan, Stan and Corrine who went above and beyond.
Great friendly service. Makes life so much easier using them. They find you exactly want you want in a matter of minutes whereas in the past it's taken me hours
Great service from Ivor who kept us up to date with everything before we left. The app is great having everything listed. We did have a problem with not being able to check in with the airlines in New Zealand but think this was an airline error.
Great communication and service. 5 star
When transferring in Auckland, leave more time for connecting flight. Auckland airport is very busy.
All flights were excellent and couldn't thank the BA staff enough for their assistance throughout the long flights.
Ray Taylor gave good advice, followed every detail. Good thoughtful choice of Vancouver hotel, lovely room plus view. Changing terminals in Auckland would have been a nightmare without special assistance. Singapore Airlines are superb, cannot fault them.
I have been dealing with you for years and love having the same nominated person to deal with throughout the process
Once again a well arranged travel service. Highly recommended.
Very good at responding to my email queries from abroad to clarify
Excellent trip throughout. All flights, trips, hotels, car hire and service were perfect.
Would definitely book with you again. A competitive price and good advice and support only a phone call away.
Like clockwork! As always ... exceptional service provided by Rob and his team.
Thank you so much for making sure that I was prepared and ready for the trip and for your fantastic customer service. It was sincerely appreciated. Miles of smiles to you all
Great service giving confidence and guidance that worked exceptionally well...
Flights and service to and from New Zealand were fine. The airport assistance helped me immensely.
The ferry across the Cook Strait in New Zealand is very unreliable. It was cancelled on the days before we travelled and afterwards because of mechanical issues and heavy seas. We were very lucky that on the day we wanted to travel it was running, albeit late. Others have had their holiday plans ruined and expense into the $1000s, as has been widely reported in the NZ press. Your customers should be warned about this.
The Europcar office is not at the Interislander ferry terminal in Wellington, but at the other ferry terminal, which is at least a 40 minute walk away and not practical with luggage. No taxis around to take us. We gave up and picked the car up the next day. Again, customers should be warned.
Loved the app you provide!
Your planning and itinerary for our trip to New Zealand was brilliant and went without a hitch. We very much appreciate all your efforts and advice. A big thank you to Vinnie and all the team.
Ellis has been super efficient and helpful. When the first flight out of Aberdeen on our way to NZ was cancelled I was able to phone him and he booked us on the next flight which made the connecting flights.
Everything went like clockwork, thank you!
Great, personalised service from beginning to end. Very good communication by phone and email. On hand in and out of office hours when issues arise and proactive in anticipating potential issues ( issues caused by flooding and cyclone in New Zealand!) App easy to use.
I was going to contact Darryl to tell him how pleased I was with his service as I had a wonderful trip. I would use DialAFlight again and I already recommended my son who is in New Zealand right now and used your services. I found Darryl easy to talk to and he gave me all the time I needed to ask questions, especially in the run-up to the trip.
Felt confident that you could sort out any problems. Not your problem but the airport assistance at Dubai left a lot to be desired! They seemed to be very confused! Airport assistance we do recommend if you have a problem.
Brody was a great help throughout the process. Highly recommend his services
Jeff is fantastic and helped save me lots of money. I felt very supported that if I came across any problems whilst I was away I had contact details to ask for help. I have recommended Jeff and DialAFlight to many people.
When our flights were changed no-one told us that checked baggage from Queenstown had to be removed at Melbourne and rechecked in for the Melbourne to Perth flight. Just a little inconvenient. But otherwise all was brilliant.
We've been using DialAFlight for many years on all our long haul flights. We find the service both personal and friendly and the advice and recommendations we've received over the years have always worked out well.
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