Lucas Moore managed to get me a premium comfort seat on a KLM flight from Mexico City to Amsterdam for a price which was around what I normally pay for an economy flight. The experience was excellent in terms of the quality of food, inflight service and the amount of seat space. His attention to the needs of customers is of the highest standard. He always searches for the best options, and does his upmost to resolve any difficulties that arise with airlines.
Excellent and personable service!
Jane was able to transfer our flights so we could fit in my friend's wedding in Phoenix en route to Mexico. She also booked our seats on all 3 flights which made the whole journey so much better. She is a star!
All went exceptionally smoothly and brilliant value for money
It's very reassuring to know that if something goes wrong with my trip there's someone I can call to help sort it out.
Callum was super helpful, many thanks
Big thanks to all especially Tommy E!
Excellent support and advice
DialAFlight are absolutely brilliant at helping with flights and holiday plans. Very reassuring to have their back up and support whilst away. Thoroughly recommended.
The travel with American Airlines went smoothly and the hotel that you booked for us was perfect for our requirements..
Wary of using British Airways again as service and food was poor. Terminal 5 awful and bag arrived damaged. But DAF were fab in getting the flight for me
Flights went well but delayed flight from Mexico City on our return meant just a 30 minute window to catch connecting flight from Toronto to LHR. We made it but our luggage did not. It is being delivered tomorrow (3 days after we landed).
Helpful with all the changes I needed to make.
Thank you Peter for your continued help with my bookings.
Quick to answer the phone at any time of day/night and all staff were super helpful with good record of all flight changes. Cannot thank you enough
Food on British Airways was markedly better than the last time I flew and the Customs official at SFO was friendly and helpful. If we have to fly long distance again, I am sure we will call upon you.
Excellent service as always and invaluable to have DialAFlight at the end of the phone when changes need to be made. Gives me peace of mind when travelling.
Fantastic customer care. Great that we can always get straight through to you on the phone. Will definitely use you again and will recommend you to our friends.
Michelle, you were brilliant as usual. We got the hotel rooms we asked for thanks to you contacting the hotels directly
Jessica Sadler was so helpful - we will definitely be using her again.
If possible avoid Mexico City for transit - have to clear immigration even for transit. No fast track. Took 3 hours one way and 1 hour on way back. One of worst lounges seen.
Avoid AeroMexico at moment as still insisting on masks.
Jordan and his team were excellent. Brilliant customer service and support. Holiday went like a dream. Professional from start to finish.
Real and very friendly people help and provide excellent solutions.
Josh Coates pulled out all the stops to get the boys home when British Airways cancelled their inbound flight without informing us. We are very grateful!
Amazing service from Natasha. Ever helpful and accommodating in dealing with a number of queries during a very tricky time for international travellers. Had it not been for her sound knowledge and advice we would have surely fallen foul of some of the restrictions due to Covid rules. So much easier to have experts to refer to. Made for stress free travel and can't recommend highly enough.
Cody gave excellent personal service to make a difficult trip an excellent experience. Much appreciated
Made organising a complicated trip easy!
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