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Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
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All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Whoever wears a silk tie in the Caribbean? Prime ministers and funeral directors, perhaps - yet, here, in Gustavia, capital of the minuscule French territory properly known as Saint Barthelemy, they are on sale for £155 a pop.
Hermes, Prada, Louis Vuitton - all the designer stores have mini outposts here, lining Rue de la Republique like courtiers eager to impress visitors who step off the superyachts glistening in the harbour.
In the winter season, St Barths becomes a magnet for billionaires and celebrities, from Sir Paul McCartney and Simon Cowell to Pippa Middleton, whose in-laws, the Matthews, own the iconic Eden Rock hotel.
But this gorgeous island, classy and seductive, is also ideal for a pampering break for us mere mortals.
St Barths is a well-groomed and sleek island, where they heat the pools and chill the red wine.
Bizarrely, all the street names are in French and Swedish - so Rue General de Gaulle is also Ostra Strandgatan. This topsy-turvy isle was part of Sweden for almost a century - the only Caribbean island under Swedish rule for any length of time - and you can bet your woolly socks the snowed-in Scandinavians still rue the day, in 1878, when they gave up this little speck of paradise. France's Louis XVI had given the island to Sweden in 1784 in return for trading rights in Gothenburg - and Sweden returned it to France following a referendum!
Framed by bougainvillea and palm trees, the little church of St Bartholomew's delivers an amusing coup de theatre at noon, when its bells ring Praise To The Lord, The Almighty across the Gallic tin-roofs.
As far as the eye can see
From the Beach Club at the Hotel le Toiny on the island's Cote Sauvage you can spot a number of other islands. The hotel's English co-owner, Mandie Vere Nicoll, kindly gets off her sun-lounger to settle a dispute my wife and I are having about exactly which ones are visible - Saba, St Eustatius and St Kitts it turns out.
'This is my office,' says Mandie with a grin, pointing to a palm-roofed palapa where her little dog Gladys is standing guard.
And away from peak season, says Mandie, when the celebrities have moved on, can be the best time to visit - and it's easier to get reservations at the restaurants.
We hired a car, a tres sportif Mini Countryman, from a local firm - and found, admittedly, that driving was the only stressful thing here; think dodgems on top of a rollercoaster. Steep hills, sudden bends, potholes, goats, crazy Frenchmen.
The narrow roads are a Wacky Races of quad bikes, mokes, electric cars and scooters - plus trucks, vans and cement mixers as the island rebuilds after the devastation of Hurricane Irma in 2017.
There's little evidence of storm damage to be seen now, but it took St Barths more than a year to get its mojo back.
The majority of the island's 28 hotels have reopened, looking better than ever. A quarter of these are five-star, with lavish rooms and gastronomic restaurants.
Glamour and sophistication
If you're content with a big pool, but no beach, Hotel Christopher has a St Tropez-style glamour, while Hotel Le Toiny is quiet and sophisticated, with breakfast served beside your private plunge pool. If swimming from your front door appeals, Hotel Le Sereno is set beside Anse de Grand Cul de Sac, a lagoon with turtles, stingrays and richly-coloured coral.
Wherever you hang your straw hat, superb sands are nearby. St Barths is only ten square miles but has 16 beaches.
Colombier, Gouverneur and Salines are the stars, but when we arrive at the latter, it’s clear we’ve made a mistake.
I’d assumed there’d be all the usual beach bars, loungers and hawkers you find across the Caribbean, but non! Here, the glorious bay looks as unspoilt as it did in 1493 when Christopher Columbus named the island after his brother, Bartolomeo: a blaze of spotless white grains and turquoise waters with not a rum shop or boombox in sight.
Sheepishly, we head back up the hill in search of cold water and le pique-nique, marvelling at how the French have managed to create such a fabulous playground while still preserving its beauty.
First published in the Daily Mail - May 2019
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