Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
It was while having the de-stress Swedish massage the realisation hit me - everyone should enjoy this luxury on their holidays.
Mind you, I had the same thought while sipping rum punch on the beautiful white sandy beach, paddle boarding in the Caribbean Sea and watching the sun set over the island's palm trees.
In fact, it was a thought never far from my mind during our entire seven-day stay in Barbados. That's the thing about the Bajans - they not only make you feel welcome, but like you're part of the family.
I was offered more cocktails and rum than you can shake a stick at, kept well fed with delicious fresh produce every day (fried plantain, anyone?) and given the chance to try every watersport I could think of (the rubber rings are definitely one to blow away the cobwebs!) - and it all came from the friendliest team I could imagine.
A stay at Waves Hotel & Spa or Tamarind Resort, both owned by Elegant Hotels in the affluent St James area of the west coast of Barbados, is like nothing I’ve experienced before.
Staff are super friendly, attentive and always on hand - but give you enough distance should you want the space and time to yourself.
Relaxing on a lounger with drink in hand under the hot summer sun of the palm trees was definitely one way to forget about the daily routine of work back home for a while.
The barmen conjure up the most delicious cocktails (ask Arden at Tamarind for the chilli mango - it won't disappoint).
And the watersports team are just downright fun. Think tubing, sailing, paddle-boarding, waterskiing, wakeboarding and snorkelling - all included in the stay.
The all-inclusive package not only promises fun on the water - but ensures drinks are always flowing, food (and by food I mean delicious fine dining) is abundant, and kicking back and relaxing is simply the order of the day. In fact, you might never want to leave.
The Waves hotel is a chic four-star beachfront property - the modern and contemporary architecture filled with high-end designer beachscape furnishings.
With two restaurants from which to choose (the Seascape overlooking the beach and serving a locally-sourced fresh menu daily or the Shiso - an Asian fusion delight), a cafe serving fresh coffee, delicious hearty salads and homemade cakes all day, afternoon tea and fresh fruit and ice lollies delivered straight to your sun lounger if you wish - you certainly won't go hungry.
And that's before you've tried the cocktail list. I can highly recommend the Off The Lip and Gin Fizz delights.
If that all sounds too heady, the great thing about Elegant Hotels is that you can move freely between each of their seven resorts and an award-winning restaurant on the island.
It means you could enjoy breakfast on the beach at Waves, before a mid-afternoon massage and rum punch at the swim-up pool of Colony Club before enjoying cocktails and a lobster & jazz dance at sunset at Tamarind.
The water taxi ferries guests between each hotel - meaning you can hop on and off as you please depending on where the mood takes you.
We decided to split our holiday in two and spent half our time at Tamarind before moving on to Waves - less than a 10-minute drive further along the coast.
Bigger than Waves, with 104 bedrooms to 70, The Tamarind still feels like a private haven.
With ocean-view suites spread along the seafront, there was nothing better than waking up and enjoying a morning coffee on our balcony while watching the waves lap the shore just a stone's throw away.
In fact, the suite was so big (king-sized cloud-like bed included) that you could lounge around the room all day - and sunbathe on the balcony.
But that would mean missing out on all of the beautiful surroundings - and the delicious oatmeal fritters at breakfast weren't going to eat themselves.
First published in the Mail Online - January 2019
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