Your calls always answered within 5 rings.
Very friendly staff
Amazing, thank you Courtney!
Thank you Rebecca Wilkie
All good as promised and helpful Mr Harvey
Ewan understood our requirements clearly and put together an excellent itinerary. We'll be coming back - once we've saved up!
The flight from London to Manchester was rescheduled by BA as not enough time in between flights.
The itinerary worked perfectly.. some delays of course (as ever) but good flights and seats. Virgin Dreamliner excellent
The attention to detail you get from the staff is amazing. Knowing you have 24/7 back up is very reassuring. Many thanks to Amy and the team for everything. They are always there to help.
When our Air Tahiti flight was cancelled you moved us to Air France quickly and helpfully. Many thanks!
So helpful and efficient and your app is great too!
Excellent work
I recommend you all the time
The trip was amazing and all the flights worked perfectly
Awesome. Just excellent
All went very well
Very good service = been using this for my last three trips aboard and will use them again
Nicole and her team were wonderful! She went to such great lengths to find suitable flights and then willingly helped me with so many issues over the formal requirements. I honestly couldn't have made this trip without her. Always a cheerful and calming voice on the other end of the line when I was on the verge of panic. I can't thank her enough!
All in all, my trip went well. Mission accomplished. Thank you and looking forward to book again in the future.
Grant is a great asset to your company and has been helping us holiday since 2012.
Very good service. Thanks to Jessica and Howard and the rest of the team.
Good experience
Brilliant holiday in Bora Bora and Tahiti!
We were delighted with everything DialAFlight did, from the original organisation and booking to changing flights because of the coronavirus outbreak and alerting us to floods in New Zealand that affected our plans. Brilliant from start to finish and special thanks to Marco who went above and beyond to help and advise. I would definitely recommend DialAFlight.
I’m all in favour of security checks but we had to stand in a queue of about 1000 people at LA to get through immigragtion. Of the 44 kiosks available 2 were in use initially which went up to 6 after 1 1/2 hours as they returned from lunch. One airport I will definitely avoid in the future.
Whole trip went well apart from both Air NZ flights being delayed. Thankfully it did not cause any problems.
Toby was very helpful and picked lovely hotels. Made our honeymoon memorable.
Jake was so helpful and he helped us with a payment plan. I would highly recommend your service to our friends.
Jamie was excellent and very responsive to my queries.
Samuel was very helpful, our holiday was great.
Reece was very helpful and professional. I will definitely use DialAFlight again - excellent
The most dreaded words I know are 'closed for refurbishment'.
Whatever they apply to - a favourite hotel, restaurant or bar - they inevitably signify the end of something I love and the beginning of something I will loathe.
Professionally I crave sudden change - I'm in the news business. But personally I yearn for the opposite. I'm a creature of habit.
So for years I've regularly returned for a 'lads'' holiday with my three sons to the same Caribbean resort - Jumby Bay, a 300-acre private island with 40 hotel suites and 50 private homes off the coast of Antigua.
We stay in the same two intercon-necting suites, sit on the same stunning beach all morning, play afternoon cricket on the same 22ft stretch of sand, dine in one of the same delightful three restaurants - and I get mocked in the same merciless manner by my offspring before finally collapsing in the same gorgeously appointed bedroom.
It's been an utterly reliable, gloriously peaceful break from media frenzy.
But as I was booking my most recent trip, back came an email saying: 'New management: Complete Design Transformation'. Even worse, the refurb would be going on while we were there. Nightmare beckoned. We flew there full of fear and trepidation.
One of Jumby Bay's many beauties is that it lies a two-minute drive and five-minute ferry from Antigua's V.C. Bird International Airport. Within 40 minutes of landing, we were at the resort, sipping a rum punch.
There are no cars: every guest gets a bicycle instead. Guests at the private houses have golf buggies. There are no locked doors to suites: the island operates on trust.
I could trust the old 'Jumby Bay', run by Rosewood Resorts under the cultured eye of its brilliant former general manager, Andrew Hedley.
But could I trust the new 'Jumby Bay Island', now run by the Oetker Collection? That was the big question.
My first surprise was the food. It was always good, but this time it was exceptional, especially in the signature Estate House restaurant.
The head chef was trained by French genius Alain Ducasse and it shows. Trust me, you won't eat better than this anywhere in the Caribbean.
Breakfasts at the ocean view Pool Grille were as lean and healthy or as sinful as you desired. And I particularly enjoyed the new lunchtime beach shack barbecue that delivered delicious lobsters.
My second surprise was the general standard of service, everywhere in the resort. It was, astonishingly, even faster and more consistently reliable than before.
The Jumby staff, many of whom have been there many years, take great pride in their work and their enthusiasm for the renovations was infectious.
Once I viewed the extensive 'structural changes', I realised why… and my fears promptly converted to three cheers.
This refurb is more evolutionary than revolutionary, executed by acclaimed Brazilian designer Patricia Anastassiadis. Oetker has introduced a spanking new beachfront infinity pool, a fabulous addition. It has also performed substantial upgrades to the water sports centre and luxury spa.
And the old Veranda restaurant and lobby area has been ripped up and replaced by an elegant new Italian restaurant and bar.
But none of this has changed the 'feel' of the place.
Many big names find peace and solace here. I've seen everyone from Sir Paul McCartney to Mariah Carey and Will Smith strolling along the beach, and no-one bothers them.
Last year, Barcelona football super-stars Lionel Messi and Luis Suarez were both at Jumby the week before we arrived, causing my sons to nearly disown me for not booking us in at the same time.
'Dad,' raged my eldest, Spencer, 'have you any idea how many Insta likes I'd have got for a beach kick-about video with those two?'
More than he'd get for playing cricket with me, definitely.
You can be as energetic or lazy as you like on Jumby. There's a great gym, some excellent floodlit tennis courts, and you can cycle wherever you like.
Or, like me, you can just take a gigantic metaphorical chill pill and do almost nothing. And I feel enthused by the new owner's commitment to preserving the best of Jumby Past, and excited by their vision for Jumby Future.
If I were writing a news headline about it, it would be this: BREAKING NEWS: Jumby Bay's back – better than ever.
First published in the Daily Mail - January 2019
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