Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
You have to admire the pluck. Porto Montenegro, once the main base for the Austro-Hungarian navy, is now home to super-yachts, gin palaces, infinity pools, nightclubs, fleets of helicopters – and a frisson of controversy.
It has Monte Carlo in its sights; St Tropez and Porto Banus, too. The development, at Tivat, in the Balkan state of Montenegro, is the first state-of-the-art deep water marina in the Adriatic. It will eventually have berths for 650 yachts, 150 of them super yachts up to 150-metres long.
It's part of a community of luxury apartments, shops, restaurants and entertainment amenities. An 18-hole golf course is also planned nearby.
The rumour was that Casino Royale was filmed there, an appropriate connection because Fitzroy Maclean, sometimes thought to have been his friend Ian Fleming’s model for 007, fought in the Second World War with partisans in the hills along the Dalmatian coast. In fact, Daniel Craig performed his dashing feats elsewhere but the image has not done Montenegro's ambitious tourist industry any harm.
Canadian gold-mining billionaire Peter Munk, a refugee from Nazi-occupied Hungary, is the chief investor. A friend of Munk's from Toronto says that when he visited Porto Montenegro seven years ago, the site resembled Pearl Harbor after the Japanese attack.
Not any more. Its first five-star hotel, The Regent, recently opened and Lord Rothschild, an investor, was there to witness it.
'It's a miracle.' he said. 'I look forward to coming back here again and again.' Sadly, there was no sign of his old friend Oleg Deripaska, the Russian oligarch.
The latter has a house here but has fallen out with Montenegro prime minister Milo Dukanovic over an aluminium smelter he bought, later putting many local people out of jobs.
Porto Montenegro is the deepest natural harbour in Southern Europe and Kotor Bay is said to contain 42,000 species of fish. Tivat has a small airport, although most visitors use Dubrovnik airport 27 miles away.
Nearby, the town of Kotor is a UNESCO World Heritage site with charming cobbled streets and baroque, Venetian and Austrian architecture. It's surrounded by spectacular mountain scenery.
Two cold war submarines are now open to the public, and the sawmill and repair yard have become a maritime museum.
Lord Byron described Kotor Bay as 'the most beautiful encounter of land and sea'. What he would make of modern Porto Montenegro we ?will never know. But it's some spectacle.
First published in March 2015
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