Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Great service, thank you.
Harvey and Abbie were brilliant... please tell them!
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
We were disappointed with our seat allocation on Iberia
Your travel adviser was excellent…with the trip and the follow up…
My consultant Fraser Gillespie was great
I feel confident that every time I need to go to Chile I will get an affordable ticket with your company
All went well.. no issues at all.
Thank you Jack for organising a highly successful holiday and most of all being on the end of the phone when I was unnecessarily panicked! Everything went according to plan and I shall certainly be calling you next time
Doug and his colleagues are always brilliant. They are able to give you all the flight options in nano seconds and take care of everything, including sending reminders and links you need. They’re always happy to answer any questions and it’s great to know they’re there as a back up in case you have any unexpected problems.
We have booked with DialAFlight for several years and find the staff most helpful and efficient
A last minute trip which went as planned, thank you.
Calvin was very patient and organised a fantastic holiday to Chile. It all worked like clockwork and we had an amazing time. We will definitely use DialAFlight again. Brilliant service .
Really helpful service - friendly and easy to work with. I’ve really enjoyed our holiday. Only thing that could be improved is the checking in with South American flights as the reservation code did not populate, so the ability to copy and paste this would have been a tweak that would helped.
Doug Scrivener was very helpful and efficient. I have already recommended him to colleagues and our firm as we do a lot of business travel. I will be obtaining future quotes.
Great service in keeping us informed before and throughout our trip ... and excellent deals on our flights. The hotel in Buenos Aires didn't really live up to expectation .. although it was quite adequate.
I was told there was a free shuttle service from the airport to the Hilton Garden Hotel. However, I had to spend £20 on a taxi (daylight robbery by the official taxi service) for a 2 mile journey. I was not told one had to book the shuttle.
Excellent communication - Richard was able to answer all our questions and provide the necessary information. Given that we flew 2 years later than originally planned due to covid we were kept fully informed and there was no stress at all. Great service - well done!
The whole process ran smoothly. Graham phoned us prior to our departure reminding us to check in online
We know we can always rely on you.
DialAFlight is normally my first port of call when planning a trip and I have always recommended your company to my friends because I feel I get a very good service from you.
The price reflected the half empty plane. I don’t know the logic. But I went and came back. That’s what matters
Our thanks to Russell for his constant help and support. He is one in a million and will go an extra mile giving us his advice.
Kieran managed my booking and he is an example of how to do customer service!
Incredibly helpful, quick to respond and genuinely interested in trying to help. My trip was not without it's hiccups and Kieran was reassuring when running through the various options. 10/10 and would recommend.
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