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Book with a trusted brand which will help if things go wrong

Hopeless airlines, hapless parkers and hairy hurricanes. It's Groundhog Day!

If you'd been a fly on the wall in the last couple of weeks you'd know why it's feeling like Groundhog Day.

Last week our travel teams were rebooking and rerouting customers because of Hurricane Michael. Exactly a year ago we were doing the same for customers whose flights were cancelled because of Hurricane Irma.

Then came news of yet another scam involving airport parking at Manchester Airport - how many of those have we told you about this year? Same old story. Criminals parting people from their money with the lure of cheap prices.

Next, low cost airline Primera went bust and had their planes impounded - a year to the day since Monarch Airlines caused chaos with Britain's biggest ever airline failure.

October is the graveyard month for insolvent airlines as the number of forward bookings is at its lowest and airlines run out of cash. There is no consumer protection if you book with an airline directly and sadly thousands of disappointed passengers lost their money and their holidays as others had done with Monarch.

Consumer champions Which? said: 'The latest airline collapse will only serve to highlight that the best way to get peace of mind and financial protection is to book with a trusted brand which will help when things go wrong.'

Wise words indeed.

Book with a trusted brand which will help if things go wrong

Hopeless airlines, hapless parkers and hairy hurricanes. It's Groundhog Day!

If you'd been a fly on the wall in the last couple of weeks you'd know why it's feeling like Groundhog Day.

Last week our travel teams were rebooking and rerouting customers because of Hurricane Michael. Exactly a year ago we were doing the same for customers whose flights were cancelled because of Hurricane Irma.

Then came news of yet another scam involving airport parking at Manchester Airport - how many of those have we told you about this year? Same old story. Criminals parting people from their money with the lure of cheap prices.

Next, low cost airline Primera went bust and had their planes impounded - a year to the day since Monarch Airlines caused chaos with Britain's biggest ever airline failure.

October is the graveyard month for insolvent airlines as the number of forward bookings is at its lowest and airlines run out of cash. There is no consumer protection if you book with an airline directly and sadly thousands of disappointed passengers lost their money and their holidays as others had done with Monarch.

Consumer champions Which? said: 'The latest airline collapse will only serve to highlight that the best way to get peace of mind and financial protection is to book with a trusted brand which will help when things go wrong.'

Wise words indeed.

Our top 6 money savers you can't afford to miss

  • Sydney, wine and scenery with 2 FREE nights
  • Zulu and Zebras: Save 10% on a South Africa self-drive & safari
  • Singapore and Koh Samui - Save 25%
  • Natural Wonders of Argentina: Save £150pp
  • Sensational Sandy Lane with $700 F & B credit
  • Bring in the New Year in style at Atlantis The Palm

My best holiday ever

Actor Idris Elba loves beautiful scenery and good steaks and once spent a night in Nelson Mandela's 'haunted' jail...

What people are saying

A selection of customer comments from Trustpilot

10 top things you didn't know last month

  1. 1. Last orders for booze cruises

    Magaluf has banned Brits from rowdy booze cruises as part of the council's attempts to crackdown on "drunken tourism". Authorities on Majorca have banished the sea-going events which are notorious for their drunken sexual antics, unlimited alcohol and lewd behaviour. The parties, made famous in The Inbetweeners Movie, are popular with young Brits heading abroad on their first holiday with pals. Now the mayor of Calvia, Alfonso Badal, has 'sunk' the party boats by signing a deal with the Association of Balearic Maritime Activities.
  2. 2. First time for Virgin

    Virgin Atlantic has just done what no other airline on earth ever has, launching and actually flying the world's first commercial flight fueled by "biofuel". The carrier's Boeing 747 'Queen Of The Skies' flew from Orlando to London and a lot more similar flights could soon be on the way. Virgin Atlantic and LanzaTech have joined forces to potentially change commercial aviation forever. LanzaTech's special "capture" technology turns industrial waste gases into ethanol, which can then be used to sustainably fuel planes. With this technology, these gasses can be trapped, and through some crazy scientific stuff can then be made into fuel. Their motto: Turning waste into fuel = cool.
  3. 3. You need a head for heights in China

    China is giving America a run for its money as the land of the biggest and the best. As the world's most populous nation with the second-biggest economy, the self-styled Middle Kingdom is finding new and increasingly nerve-racking ways to attract and entertain tourists. A 202-meter-high glass observation deck has just opened in the Gulongxia scenic spot in Qingyuan City. It extends 72 meters from the edge of the cliff and already has visitors shaking with fear. And another potential record-breaker is the 3,000-ton glass-and-steel skywalk at Fuxi Mountain in Henan province, central China. Visitors who dare to venture out on the cantilevered walkway can look straight through the glass to the canyon floor, trumping Arizona's Grand Canyon Skywalk for sheer terror.
  4. 4. Now it really could be the Bridge of Sighs

    You've really got to watch your step if you are a tourist in Venice these days. The beautiful Italian city, which is increasingly plagued by overcrowding, has already decided to impose fines on visitors who eat food in public places and now tourists could be taken to task for pausing on bridges, sitting in undesignated spots or disturbing siesta time between 1pm and 3pm. The city's mayor, Luigi Brugnaro has put forward the plans which will be voted on shortly. The penalty for the latest indiscretions being a fine of up to 500 euros.
  5. 5. Money back if hurricanes threaten

    St Lucia has offered a money-back guarantee for holidaymakers whose trip is affected by hurricanes this winter. A year after storm Irma devastated the Caribbean region - though St Lucia emerged relatively unscathed - 22 properties on the island said they wanted travellers to be able to book their holidays with confidence. The hotel operators, in association with tourist authorities, said as soon as a hurricane warning is in effect for St Lucia guests can cancel their trip without penalty. St Lucia's peak season runs from December through April, while the hurricane season begins in June and lasts until November.
  6. 6. Airline seats could be getting bigger

    Air passengers fed up with diminishing legroom have been given a boost with the news that lawmakers in the United States have succeeded in pushing for the introduction of a minimum airline seat size. Over the past 20 years the gap between plane seats - known as seat pitch - has been cut from an industry standard of 34 inches to in some cases fewer that 29 inches while average seat width has been trimmed from 19 inches to 17 inches. While any new regulations would only affect US airlines, the move could inspire Europe to follow suit.
  7. 7. Now overcrowding hits Portugal's cities

    A boom in visits to Portugal means that Lisbon and Porto are at risk of becoming the next victims of tourist overcrowding, figures reveal. The country's economy minister said there was a 17 per cent year on year increase in tourism revenue in 2017, with a further 14 per cent rise so far this year. But there are concerns that some cities are ill-equipped to bear the brunt of the surge with reports of huge queues for tickets at railway stations, standing room only on public transport and issues with noise and litter.
  8. 8. Good time to feel Randy!

    Travellers have been urged to make the most of the weak rand and book a break to South Africa this winter. The currency slid recently in the wake of figures showing the nation's economy had gone into recession, meaning that British holidaymakers can now get as many as 20 rand to the pound, one of the highest rates since 2016. This time last year a pound was worth 16.70 rand. Cape Town, regularly voted the best city in the world to live in or visit, is hoping for a bumper summer after last year's problems with a crippling drought.
  9. 9. The gain in Spain is in the autumn

    Spanish hotels are expected to cut prices by up to 40 per cent this autumn after a summer that saw a steep drop in visitor numbers. Spain had one million fewer arrivals in the first seven months of 2018 than in the same period last year. Causes of the shortfall include anti-tourism protests in the Balearics, record temperatures in northern Europe and a mass tourism return to Turkey. Meanwhile, the crackdown on British holidaymakers lodging false sickness claims in the country appears to have succeeded, Spanish officials report, after claims peaked at 35,000 in 2017, up 500 per cent in four years. This rise was thanks in part to the sharp practices of resort-based claims management companies.
  10. 10. Dream on if you think duty free is worth it

    British holidaymakers have lost faith in the value of duty free shopping, with just one in 20 travellers believing that airport stores offer the best deals, research has shown. Once regarded as one of the key perks of air travel, duty free shopping has experienced a fall from grace in recent years, with more and more consumers questioning whether they are actually saving money when buying goods such as perfume, cigarettes and alcohol. According to a survey of 2,000 people by eDreams, only six per cent believe duty free offers the best price, while 52 per cent knew they could find better online or in the high street. The flight comparison website conducted a price check and found a number of items at lower prices in supermarkets.

Offers

  1. Sydney, wine and scenery with 2 FREE nights

    Experience two contrasting sides to Sydney as well as the nearby Blue Mountains and Hunter Valley wine region in one unforgettable trip! Starting with 3 nights in Sydney, you'll be perfectly placed in the heart of the city for exploring Sydney's vibrant neighbourhoods and iconic sights. You'll then pick up a hire car and escape to the Blue Mountains for 2 nights and a further 3 nights in the Hunter Valley before finishing your stay in Sydney's beach suburb of Coogee. 11 nights from £1389pp including flights.
  2. Zulu and Zebras: Save 10% on a South Africa self-drive & safari

    For a different side of South Africa, choose this 7 day tour to explore the battlefields made famous in the Anglo Zulu Wars and visit Rorkes Drift before you head to the majestic Zululand Hills to hear first-hand, the stories of courage and carnage from the area's past. Take in stunning scenery and an incredible safari experience on the way. 6 nights from £1549pp including car hire and flights with British Airways.
  3. Singapore and Koh Samui - save 25%

    Find out what makes Singapore the perfect twin- centred destination with this two-stop trip. From the city's lush green landscape to its multi-cultural influences, Singapore is a place where you can fulfil your passions and you can do just that at the Shangri-La Hotel Singapore. Consistently voted one of the best hotels in the world, it offers luxurious guest rooms, a spa and fine restaurants, while all the gastronomic and retail experiences of Singapore are within easy reach. Then transfer to the Ritz Carlton on the Thai island of Koh Samui for seven nights in this luxurious hotel on a beach of golden sand - the ultimate in island chic. 10 nights from £1599pp, flying with Singapore Airlines.
  4. Natural Wonders of Argentina: Save £150pp

    Argentina is one of the most exciting and beautiful countries in the world, and on this comprehensive 12 day tour you will see so many of its natural wonders as well as some of its great towns and cities. Beginning in the stunning capital Buenos Aires, where you will have time to see all the famous sights, you travel into the heart of the country seeing exotic wildlife, lakes, mountains and glaciers and visiting historic places of interest. This is one South American tour you will remember forever. 11 nights from 2399pp including flights.
  5. Sensational Sandy Lane with $700 F & B credit

    Escape to paradise next summer with the ultimate 5* package at the revered Sandy Lane Hotel. You'll be welcomed to Barbados in the ultimate fashion with a bottle of champagne and chocolate dipped gold leaf strawberries on arrival before you discover a new level of intimacy with a candlelit dinner for two on the silky soft beach. You'll also enjoy deluxe pampering with a complimentary full body massage, a lunch for 2, afternoon tea and a trip to see the local turtles in their natural habitat. If this wasn't enough, you'll also sample the fine cuisine on site with $700 of food and beverage credit to help you get a true taste of Barbados. 7 nights from £3465pp including flights with Virgin Atlantic..
  6. Bring in the New Year in style at Atlantis The Palm

    Celebrate the arrival of 2019 in style with an incredible break for the whole family at Atlantis the Palm. Our offer includes the Silver Package, which includes a special festive New Year's Eve buffet and DJ with live interactive stations and unlimited beverages to make it truly a special one. Then enjoy the spectacular fireworks display on The Palm by the shores of the Royal Beach. 7 nights half board from £3899pp including flights.

My Favourite Holiday

Idris Elba loves beautiful scenery of South Africa

Actor Idris Elba loves beautiful scenery and good steaks and once spent a night in Nelson Mandela's 'haunted' jail

Your favourite holiday destinations? Kuala Lumpur was very cool and I loved Malaysia. The people were nice, the hospitality was great and they treated me really well. I'd never been to Malaysia before and it was beautiful, as was Thailand where I also travelled this year.

Most stunning place you have visited? For jaw-dropping beauty it's hard to top God's Window in South Africa's Eastern Cape. I was filming out there and it's just an enormous structure of natural rocks that looks like the formation of a sort of window and you look out and you see the southern hemisphere and the sea and it's amazing.

What's your favourite fun city? For sun and silliness I really like Miami. People go out there to get dressed up and look a bit fancy and have lots of food and drink and it's just great for a good time.

Favourite holiday food? I love a good steak and they do wicked ones at a restaurant called Boa in Los Angeles. Another amazing meal I had was this massive steamed fish in Rwanda, cooked in foil with onions and garlic, which was amazing, as was the country itself.

Strangest holiday experience? I slept in Nelson Mandela's jail on Robben Island and it was haunted. When I was filming Mandela: Long Walk to Freedom, I wanted to understand what it was like to be confined in a jail because Nelson spent 18 years in that prison. His actual cell is a monument but I slept in a nearby wing and my cell was tiny and there were spirits in there. It was empty but I heard groaning and and clanging and I was terrified because I was locked in. I managed to fall asleep but I came out very appreciative of my freedom and got a deeper understanding of what Nelson went through.

Most impressive hotel you have stayed in? I was blown away by the opulent service in Dubai where I stayed in this hotel and they'd made me these personalised chocolates that replicated the poster of every single film I've ever done.

Your worst holiday experience? Some of the worst pain I've ever encountered was on a holiday to the South of France when I was about 12. I got heat rash and the only way they could soothe the pain was to put yogurt all over my stomach.

Your most memorable flight? One of the smallest planes I've ever flown in was with Kate Winslet while we were filming The Mountain Between Us. We had to take this tiny plane to get where we were heading and we were flying over the Rockies and sort of looking at all these mountains not too far beneath.

Best holiday advice? I try not to drink too much alcohol on a plane as good nutrition and the right kind of liquids always make me feel a lot better. When I'm on and off a plane, I'll refuel with the right balance of water and Purdey's to keep myself from getting dehydrated.

For the full interview see The Telegraph online

What people are saying

A selection of customer comments from Trustpilot

  • Absolutely recommended for business or pleasure

    I have previously used DialAFlight for business travel and hotels and recently used them for a personal trip. The quality of service and attention to detail was second to none and I would have no hesitation recommending Brendan, my DialAFlight Travel Manager, who arranged this recent trip for me. Knowledgeable, attentive, patient (and good humoured) when my requirements were fluid. Great service and a real credit to his company.

    Susan Lewis gave DialAFlight 5 stars on Trustpilot. Sparkling footnote: Susan's name was pulled out of the hat in our monthly Trustpilot draw and a case of Prosecco is on its way.
  • Refreshing to have such great service

    Having searched online for a reasonably priced last minute flight to Marrakech, I went online to search for an agent in the hope of a better deal. DialAFlight caught my eye instantly so I gave them a call. I spoke to Glen who was extremely helpful. He came up with similar airfares to the ones I had already found online, so I decided to go with his offer as he was very professional. He assured me that he was offering me the best deal going. He wasn't hard selling, which was so refreshing. I would definitely use DialAFlight again.

    Denis C. Johnson gave DialAFlight 5 stars on Trustpilot.
  • Good customer service is alive and well

    Excellent service from Mason. Who looked after us extremely well .Nothing was too much trouble and he ensured we were kept informed of developments and a last minute phone call to check we were happy was good customer service. I have dealt with the public for all my working life, now I am retired I was very impressed to see that good customer service is alive and well. Keep it up!

    Bob Pollard gave DialAFlight 5 stars on Trustpilot.
  • DialAFlight handled everything with ease

    There is always an amount of trepidation when booking a holiday with a new company, but DialAFlight handled my booking with extreme ease and made the whole process effortless. From the original booking to holiday insurance and a final email to confirm I was ready to go a few days before the holiday, DialAFlight definitely add a personal service and I will be using them again.

    Dave Pople gave DialAFlight 5 stars on Trustpilot.

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