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How we saved a customer's event using two exotic Maldives islands and a DJ.

It's a source of great pride that our travel team are recognised as the most skilled in the travel industry.

When customers miss a flight connection or are stranded like those in the massive snowstorms which recently shut part of the USA they realise how useful those skills and knowledge are.

And while we are used to juggling and shuffling and picking up the pieces on a daily basis it's not often that we are asked to rescue a large international product launch which has run into problems.

Earlier this month one of our business customers asked us to step in when their event was in danger of being cancelled. Their overseas HQ had planned the product launch in Mexico but were let down by the hotel at just two weeks notice.

Pulling in a few favours we moved the whole event to the Maldives, took over two islands to accommodate all the delegates and laid on a speedboat service between the two of them. We then arranged a DJ, fireworks and gala dinner for 90 people.

We were thrilled to be able to turn a potential disaster into a huge success. So if you know anyone wanting a sales launch in an exotic setting then we have the blueprint!

Our top 6 money savers you can't afford to miss

  • A luxury escape to the Dubai desert - 1 night FREE
  • A chic escape to magical Mauritius - Save £300pp
  • A boutique Caribbean stay at Calabash Grenada - Save £485pp
  • Singapore, Gaya Island & Orang Utan tour - Save 10%
  • New York & Hawaii in style - 1 night FREE
  • Adventure & wildlife in Costa Rica -Save £100pp

My best holiday ever

Sixties supermodel Twiggy has a lasting love affair with Paris...

What people are saying

A selection of customer comments from Trustpilot

10 top things you didn't know last month

  1. 1. Pound boost for 2018 holidays

    UK holidaymakers will enjoy lower costs in two out of five popular destinations in 2018, according to a new study. The fall is driven by sterling's year-on-year gains against 70 per cent of the top 40 holiday currencies, according to Post Office Travel Money. The pound has strengthened by 9.4 per cent against the US dollar, 10.3 against the Kenyan shilling and 17.3 against the Turkish lira compared with January 2017. Long haul destinations offer the largest decrease in prices as the stronger pound combines with lower charges in shops, restaurants and bars. Prices have dropped 36 per cent in Dubai, 31 in St Lucia and 27 in New Zealand. Japanese capital Tokyo was found to be the second cheapest destination for UK tourists buying eight items such as a meal for two, sun cream and mineral water.
  2. 2. Minimum room in the Max loos

    The loos on Boeing's new 737 MAX, an aircraft hailed as a 'game changer' for short haul travel, have been criticised for being too small. Flight attendants on American Airlines' new planes have told senior management the sinks are so small that passengers can only wash one hand at a time, and the space at the back of the aircraft is so tight that crew are trapped in the galley when the lavatory doors are open. The 737 MAX, an updated version of the 737, is poised to become the mainstay of Ryanair, which has ordered 110 of them.
  3. 3. Ryanair baggage warning

    Ryanair is facing a backlash over a new cabin policy that forces passengers to place a second piece of hand luggage in the hold, as valuables that go missing may not be covered by travel insurance. The budget airline has just slashed in half the baggage allowance that had previously meant passengers could - free of charge - stow two small cases in the overhead lockers. Now only those who pay for priority boarding will retain that privilege, while all others with a second piece of hand luggage will have it taken from them at the boarding gate and placed in the plane's hold. Consumer group Which? has warned passengers not to pack expensive items into bags that could end up in the hold as they will not be able to claim for loss or damage under most travel insurance policies.
  4. 4. Fury over restaurant rip-offs in Venice

    The latest case of tourists being ripped off over food bills in Venice takes some believing. A steak supper near St Mark's Square was never going to be a cheap night out, but four students claim their meal in a restaurant in the tourist hotspot set them back an astonishing £970 - and it didn't even include alcohol. They were so dismayed by the 1,100euro bill for three steaks, a plate of fried fish and some mineral water that they contacted police. Three women with them choose another restaurant - but even they ended up paying £307 for three plates of seafood pasta. The mayor of Venice, Luigi Brugnaro has voiced his outrage at the bill and investigations are ongoing following regular complaints by other tourists. The restaurant has since received a 20,000 Euro fine.
  5. 5. Pre-book a sun lounger before the Germans

    It seems that the early morning battle to be first to get your towel on the hotel sunbed ahead of the Germans may soon be a thing of the past. Thomas Cook is offering holidaymakers the chance to book their favourite loungers for the entire stay. However, it comes at a price, and the fee of 25 euros (£22) per sunbed will mean a cost of £88 for a family of four. Some will see this as yet another way to extract money from tourists, who already face charges for everything from a sandwich on the plane to booking a window seat, but Thomas Cook argues that the sunbed charge is something that holidaymakers would be more than happy to pay.
  6. 6. Starfish cull to protect the reef

    Australia has announced a £5.7 million cull of starfish in an attempt to protect the Great Barrier Reef. Divers will give hundreds of thousands of coral-eating starfish lethal injections of bile salt in an all out assault on the creatures. The plan was announced by prime minister Malcolm Turnbull as part of a £35 million rescue package lasting 18 months. The famous reef, off the north east coast of Queensland, has faced heavy damage in recent years due to warmer water temperatures as well as the crown of thorns starfish. A group of 25 divers will trawl a 155 mile stretch of coast over nine days, aiming to kill 1,000 starfish each per day.
  7. 7. Now it's safer than ever to fly

    Air travel these days is safer than ever, according to the Aviation Safety Network (ASN) which records all air crashes and incidents around the world. There were just 10 fatal accidents involving commercial flights last year resulting in 44 deaths, making 2017 the safest year in aviation history. None of last year's fatalities involved a passenger jet and given that around 36.8 million flights took to the sky in 2017, that works out at just one fatal accident for every 7.36 million departures.
  8. 8. Why it's great to be British

    British citizens now have one of the most powerful passports in the world - coming third overall in a ranking by Henley & Partners, a citizenship and planning firm, which calculates how many countries can be visited without applying for a visa. In first place were the citizens of Germany, who can travel to 177 out of a possible 218, while Britons can visit 175, up from 173. The past year has seen Belarus offer British citizens visa-free entry, Kazakhstan and Vietnam renew their visa-free arrangements with the UK, and Ethiopia offer a new e-visa option, helping boost the UK's overall position.
  9. 9. Don't leave it late for long haul

    The best time to book a flight for a European break is a month or two before you travel, according to the latest research. However, for trips further afield you'll usually find savings if you book your flight at least six months prior to departure. Those heading to Malaga, for example, can save up to 36 per cent if they buy their flight one month in advance, but you'll need to book eight months ahead for the cheapest fares to Sydney, Bali and Tokyo, Kayak claim. For New York, LA and Las Vegas, the lowest prices arrive six months ahead of departure.
  10. 10. Getting strictly over 'pornographic' dancing

    Five British men have been charged in Cambodia over what officials have called 'pornographic dancing' at a party. The men are accused of taking pictures of scantily clad couples in racy positions and sharing them on social media. The five were among 10 foreign nationals arrested in a police raid at a villa in Siem Reap, near the world famous Angkor Wat temples. Some 30 police officers stormed the venue in what is regarded as a crackdown on inappropriate behaviour. The party is believed to have been hosted by a company called Lets Get Wet. Images of previous events show women in tiny bikinis.


  1. A luxury escape to the Dubai desert - 1 night FREE

    Set before a remarkable desert landscape, Al Maha Desert Resort & Spa offers a sense of adventure in this unique location whilst showcasing the heritage and architecture of the Bedouins. Enjoy a host of complimentary desert activities or simply relax and enjoy sumptuous accommodation, attentive service and culinary delights. Stay 3 nights for the price of 2 with of our offer flying with Emirates, all from £665pp. Valid 22 May - 16 Jun.
  2. A chic escape to magical Mauritius - Save £300pp

    Discover the newly refurbished LUX* Grand Gaube: A retro-chic tropical retreat on the heavenly island of Mauritius. Enjoy the beaches, beautiful gardens and gently lapping lagoon waters at this fresh-spirited luxury resort and spa. Dine in a choice of international restaurants, enjoy a sunset cocktail in one of the atmospheric bars and take in the island's easy, breezy spirit with our offer which saves you £300pp. 7 nights from £1355pp. Valid 8 - 23 Sep.
  3. A boutique Caribbean stay at Calabash Grenada - Save £485pp

    Head to the beautiful spice island of Grenada for a soothing escape in the Caribbean sunshine. The 5* Calabash Hotel is the ideal place to relax on one of the most intimate spots on the island. Savour the best in fine dining at this boutique Relais and Chateaux hotel and turn up the romance with a couples' massage; a romantic candlelit dinner on the beach; chocolate truffles and a bottle of Prosecco on arrival. 7 nights from £1739pp. Valid 24 Aug - 12 Oct.
  4. Singapore, Gaya Island & Orang Utan tour - Save 10%

    Stop off in Singapore on your way to Borneo for the perfect blend of city sights, relaxation and wildlife viewing. Stay 4 nights at Oasia Downtown Hotel in Singapore before 7 nights in the natural paradise of 5* Gaya Island with a 2 day Orang Utan tour included. 11 nights from £1899pp including flights with award winning Singapore Airlines. Valid Feb - Mar.
  5. New York & Hawaii in style - 1 night FREE

    Combine the excitement of New York with relaxation and stunning scenery in Hawaii with this two-stop trip. Start with 3 nights for the price of 2 at the Gild Hall in New York which is close to Wall Street, One World Trade Center and the vibrant neighbourhoods of downtown Manhattan. It's then time to say Aloha to Hawaii, staying 5 nights on the oceanfront at the Fairmont Kea Lani. 8 nights from £2019pp, flying with United. Valid March.
  6. Adventure & wildlife in Costa Rica - Save £100pp

    Mention Costa Rica and people think paradise. The country is home to some of the most unique and exotic creatures, the surf is prime, the beauty is staggering and the sluggish pace seductive. On this 11 night tour you will see the incredibly varied topography as you cruise the cloud forest one day, visit an active volcano the next, and finish relaxing on a hot sandy beach. Save £100pp with our offer including flights and 11 nights in Superior accommodation such as Pacuare Lodge, where you'll arrive by raft. From £2499pp. Valid 1 May - 30 Jun.

My Favourite Holiday

Sixties supermodel Twiggy has a lasting love affair with Paris... but would love to return to the white sandy beaches of Mauritius

Your first trip abroad? It was to Paris in 1966, just as my modelling career took off. It was both exciting and scary, I remember feeling very unsophisticated. The next year I flew to New York and it was mind-boggling arriving at the airport filled with screaming fans. One day I mentioned that I missed a cup of English tea and I was put in a limousine and driven with a police escort to a hotel that served it. That was slightly embarrassing.

Your favourite place in Britain? It's the Lake District. I first visited around 30 years ago because the director of the film The Boyfriend, Ken Russell, had a house there. We'd visit him and go for hikes in the hills. You can see why so many of Britain's great poets, such as Wordsworth, loved it so much. It's breathtakingly beautiful.

What sort of holidays do you like? Sunshine is important for a family holiday. What we often do is to rent a gorgeous villa in the Mediterranean, in Mallorca or Ibiza, then my extended family can come and go as they please.

Favourite cities? Paris must be number one for its fashion collections, beautiful architecture and great food. New York is magical when it snows and I love the lifestyle in Los Angeles, where I lived for three years. And Berlin surprised me when I visited a few years ago to do a German TV show. It has a buzzing arts scene that reminded me of London in the sixties.

Your favourite hotel? The Carlyle Hotel in the Big Apple is the height of luxury and I stayed there when I was working on the musical My One and Only.

Your favourite airline? Virgin Atlantic because of its staff, who are always lovely. But I have had good experiences on easyJet flights, too, which have been fabulous.

Any holiday tips? Only pack a third of what you need, though I have to admit I'm not very good at following that advice myself. Also, I can't go anywhere without a novel.

Where would you like to go back to? Mauritius for its white sandy beaches, beautiful seas and sensational food. I've never been to South America and I would really love to visit Buenos Aires in Argentina.

For the full interview see Telegraph online

What people are saying

A selection of customer comments from Trustpilot

  • First Class

    We would highly recommend the team at DialAFlight, in particular Lucas Moore, who was very knowledgeable and gave us some great recommendations. We even received a phone call the day we left to wish us a great holiday. Our trip to South Africa was fantastic and a week in Mauritius was the icing on the cake. From the minute we arrived at Cape Town it was brilliant, taxis, hotels, B&Bs, car hire, internal flights - it couldn't have been any better. We wouldn't hesitate to contact DialAFlight again for future trips.

    Liz Thorpe gave DialAFlight 5 stars on Trustpilot. Sparkling footnote: Liz's name was pulled out of the hat in our monthly Trustpilot draw and a case of Prosecco is on its way.
  • Fabulous customer service

    I have been using DialAFlight for all my holidays for at least the last 10 years. I have always used the same person (Carter) and he has proved invaluable. They have always given me great service, knowledgeable advice and above all, great deals.

    We take 2-3 holidays per year (usually long haul) and I wouldn't really consider using any other company. I have recommended them to all my friends who in turn have had great service.

    Joy Peck gave DialAFlight 5 stars on Trustpilot.
  • UK to Australia...FLAWLESS

    We went from the UK to Brisbane via Dubai, and also used the chauffeur limousine service from home to the airport and from Brisbane to the holiday address, repeated on the return journey. Everything was organised by Robin at DialAFlight and was absolutely flawless. I would recommend this company whatever your travel plans. Nothing is too much trouble for this company and they made the whole experience a pleasure.

    Barry Edwards gave DialAFlight 5 stars on Trustpilot.
  • Las Vegas Trip for 7

    I called DialAFlight after being let down by Virgin Holidays and receiving such terrible customer service after a holiday I booked in April 2017 to travel February 2018 was cancelled.

    I spoke to Dominic who was so helpful and knowledgeable, he made the process easy. What I like about DialAFlight is that you will have the same person dealing with you all the time and if they aren't there then they have a team member you can call on, which in our case was Marco.

    These two were so professional even when we made changes to the booking and wanted the best possible rates. They made sure they helped us.

    I 100% recommend DialAFlight and if you can get Dominic, all the better. I have forwarded his number to 7 other people already who want to book holidays. Forget Virgin Holidays or other travel agents stick with DialAFlight - the best decision we made.

    Tracey Fergus gave DialAFlight 5 stars on Trustpilot.

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