It's a source of great pride that our travel team are recognised as the most skilled in the travel industry.
When customers miss a flight connection or are stranded like those in the massive snowstorms which recently shut part of the USA they realise how useful those skills and knowledge are.
And while we are used to juggling and shuffling and picking up the pieces on a daily basis it's not often that we are asked to rescue a large international product launch which has run into problems.
Earlier this month one of our business customers asked us to step in when their event was in danger of being cancelled. Their overseas HQ had planned the product launch in Mexico but were let down by the hotel at just two weeks notice.
Pulling in a few favours we moved the whole event to the Maldives, took over two islands to accommodate all the delegates and laid on a speedboat service between the two of them. We then arranged a DJ, fireworks and gala dinner for 90 people.
We were thrilled to be able to turn a potential disaster into a huge success. So if you know anyone wanting a sales launch in an exotic setting then we have the blueprint!
Sixties supermodel Twiggy has a lasting love affair with Paris... but would love to return to the white sandy beaches of Mauritius
Your first trip abroad? It was to Paris in 1966, just as my modelling career took off. It was both exciting and scary, I remember feeling very unsophisticated. The next year I flew to New York and it was mind-boggling arriving at the airport filled with screaming fans. One day I mentioned that I missed a cup of English tea and I was put in a limousine and driven with a police escort to a hotel that served it. That was slightly embarrassing.
Your favourite place in Britain? It's the Lake District. I first visited around 30 years ago because the director of the film The Boyfriend, Ken Russell, had a house there. We'd visit him and go for hikes in the hills. You can see why so many of Britain's great poets, such as Wordsworth, loved it so much. It's breathtakingly beautiful.
What sort of holidays do you like? Sunshine is important for a family holiday. What we often do is to rent a gorgeous villa in the Mediterranean, in Mallorca or Ibiza, then my extended family can come and go as they please.
Favourite cities? Paris must be number one for its fashion collections, beautiful architecture and great food. New York is magical when it snows and I love the lifestyle in Los Angeles, where I lived for three years. And Berlin surprised me when I visited a few years ago to do a German TV show. It has a buzzing arts scene that reminded me of London in the sixties.
Your favourite hotel? The Carlyle Hotel in the Big Apple is the height of luxury and I stayed there when I was working on the musical My One and Only.
Your favourite airline? Virgin Atlantic because of its staff, who are always lovely. But I have had good experiences on easyJet flights, too, which have been fabulous.
Any holiday tips? Only pack a third of what you need, though I have to admit I'm not very good at following that advice myself. Also, I can't go anywhere without a novel.
Where would you like to go back to? Mauritius for its white sandy beaches, beautiful seas and sensational food. I've never been to South America and I would really love to visit Buenos Aires in Argentina.
A selection of customer comments from Trustpilot
We would highly recommend the team at DialAFlight, in particular Lucas Moore, who was very knowledgeable and gave us some great recommendations. We even received a phone call the day we left to wish us a great holiday. Our trip to South Africa was fantastic and a week in Mauritius was the icing on the cake. From the minute we arrived at Cape Town it was brilliant, taxis, hotels, B&Bs, car hire, internal flights - it couldn't have been any better. We wouldn't hesitate to contact DialAFlight again for future trips.Liz Thorpe gave DialAFlight 5 stars on Trustpilot. Sparkling footnote: Liz's name was pulled out of the hat in our monthly Trustpilot draw and a case of Prosecco is on its way.
I have been using DialAFlight for all my holidays for at least the last 10 years. I have always used the same person (Carter) and he has proved invaluable. They have always given me great service, knowledgeable advice and above all, great deals.
We take 2-3 holidays per year (usually long haul) and I wouldn't really consider using any other company. I have recommended them to all my friends who in turn have had great service.Joy Peck gave DialAFlight 5 stars on Trustpilot.
We went from the UK to Brisbane via Dubai, and also used the chauffeur limousine service from home to the airport and from Brisbane to the holiday address, repeated on the return journey. Everything was organised by Robin at DialAFlight and was absolutely flawless. I would recommend this company whatever your travel plans. Nothing is too much trouble for this company and they made the whole experience a pleasure.Barry Edwards gave DialAFlight 5 stars on Trustpilot.
I called DialAFlight after being let down by Virgin Holidays and receiving such terrible customer service after a holiday I booked in April 2017 to travel February 2018 was cancelled.
I spoke to Dominic who was so helpful and knowledgeable, he made the process easy. What I like about DialAFlight is that you will have the same person dealing with you all the time and if they aren't there then they have a team member you can call on, which in our case was Marco.
These two were so professional even when we made changes to the booking and wanted the best possible rates. They made sure they helped us.
I 100% recommend DialAFlight and if you can get Dominic, all the better. I have forwarded his number to 7 other people already who want to book holidays. Forget Virgin Holidays or other travel agents stick with DialAFlight - the best decision we made.Tracey Fergus gave DialAFlight 5 stars on Trustpilot.