Best thing was the ease of access to an adviser who proved really helpful on each occasion
A pleasure to do business with you and Morgan in particular. It's a pity British Airways were underwhelming. Would chose another carrier if at all possible in future.
First time using this service. My new port of call from now on booking a flight. Rick, who I dealt with, was excellent, even gave me a courtesy call a couple of days before to make sure I had sorted visas. Will recommend.
After BA flight from LA cancelled DAF arranged good alternative and booked seats for us. Well done DialAFlight!
As always brilliant service from Callum.
Thanks to Joshua for organising a great trip
Fergus was a pleasure to deal with very responsive and friendly. All the staff I dealt with were professional and willing to help.
We were especially impressed with the Doubletree Hotel in Santa Monica.
Ben as usual pulled out all the stops and delivered a fantastic trip
Excellent professional service from Tristan
Brilliant from booking to returning home
Security at Las Vegas took forever to get through and flight from San Diego on the way back delayed and only just made flight to London. Would leave more time in between flights.
The help and guidance were very good. Always polite and friendly.
We got a great car from Hertz. Everything worked perfectly!
Fantastic 100 per cent service which I feel you don't get from any companies these days. The team are friendly helpful nothing is too much trouble I will use you all the time now. Thanks so much for taking the stress out of my holiday.
Thank you. It was a complicated trip and it turned out fantastically well. I was even met at the aircraft door in Havana! I always use your services and this trip has reinforced that.
Only issue we were promised a Mustang hire car but this was not available when we picked up the car. The alternative was fine.
Isaac did a great job as we had many changes as things progressed with our trip. He was there to sort them out without any hassle.
The BA flights were excellent but not at all impressed with Iberia or United. Lost a case which didn't arrive from Montevideo but BA were very helpful over recovery which was really swift .
Worked hard to get the best deal for us. Thanks!
I am hard to please but Spencer always does a great job
Flight delayed a day but not your fault.
Many thanks to Wayne for getting a good deal on flights and car hire at short notice.
The only reason I haven't ranked you 5/5 is we were assured we had plenty of time to catch our transfers in LAX and Seattle - we definitely didn't have enough time and ended up sprinting through the airports on both occasions, very nearly missing both flights. More time needs to be given, especially when you need to allow for passing through immigration.
Flying with Virgin was brilliant. Will did an excellent job
I can't fault the service and Callum who took my booking was so efficient, quick and friendly both at the time of booking and with follow up calls.
The advice by Simon and his colleagues was accurate and they showed care and concern in ensuring our specific requirements were met. An outstanding example of high quality customer service.
I have no problems at all with DialAFlight. The company did exactly what I asked, got me the cheapest flight to San Diego. American Airlines on the other hand I was less than impressed with - flight was 2 hours late leaving Manchester, meaning I missed my connecting flight from Philadelphia. I was put on the next available flight to San Diego, which itself was 2 hrs late leaving Philadelphia! I wouldn't fly with them again!