Loved the call pre departure. That's a rare and appreciated level of care and service. Also asked for seating to be sorted and it was. One thing we could do is to get any frequent flier numbers loaded into the system. Overall very happy with my first experience. It's a very welcome throwback to the old days of having a travel agent with a screen to sort things directly and not have to faff around with booking sites and all the rubbish of online bookings.
Thank you to Stan for excellent organisation and a very personalised service. We would definitely use again personally and professionally and recommend to family and friends.
Very helpful telephone assistance when our flight home was cancelled on Sunday night and unable to rebook online.
Hope we live long enough to go again
All staff were extremely helpful
Thank you for your helpful and efficient service, will definitely recommend you and use again. Very satisfied and happy customers.
As always Dennis gave excellent service, even calling me the day before to ensure I had everything and to wish me a safe trip and an enjoyable vacation, reminding me that he was available during my trip should it be necessary to reach him. It is so lovely to get such great customer service, given that I work in the service industry, and often find it lacking.
Hotel Story in Stockholm was very noisy at night and with no air conditioning had to sleep with windows open
Very prompt and friendly when answering telephone enquiries. A great help
As usual your service was excellent.
Excellent service, as always
Arrangements perfect but Hilton Gatwick is horrible & will not stay there again.
Connie has never failed to provide the best and easiest travel arrangements for us!
Will use DialAFlight every time
Everything Shane arranged for us was amazing... we loved Stockholm. The location of the hotel was perfect.
Friendly and efficient service. And if you need to phone more than once, you get to speak to the same person, which is brilliant!
First rate as usual everything just clicked into place, thank you for a job well done.
Ted and his team are brilliant
Once again Dennis did an excellent job of taking care of my travel arrangements.
It's really great to be able to speak to a live person instead of having endless menus and musak. Also to speak to the same person if you have any queries and need to phone again.
Easy to book, well organised and all as expected. Hassle free travel. Would highly recommend you speak to Ray!
Appreciated Zac's call before we left. Reassuring.
Harry did all that was necessary and trip went like clockwork, many thanks as always.
The usual faultless service. Many thanks especially to Jason.
Everything was perfect. Thank you to Jack Sulliman.
Roger does an excellent job and makes travelling so much easier.