Our travel consultant Fergus was excellent!
From my very first phone call to DialAFlight, Donovan was absolutely brilliant. The price of my flight to Bangkok then onto Chiang Mai was so good that I booked it there and then. I was not disappointed, Thai Airways fantastic. Donovan kept me up to date and if he needed to call me back then he did as promised. He guided me through my check-in at Heathrow as I had informed him that I was travelling alone.
We did not get rooms allocated next to each other despite booking one year in advance
As always Raj does what he says he will. Reliable, professional and will use again and again.
Our first time with EVA Air and the best experience. I would definitely recommend them
Always a pleasure to deal with and fast response.
It would have been helpful to have known that EVA had separate book in desk for Premium Economy passengers at Terminal 2 Heathrow. It was tucked away in corner and not obvious to us.
Brilliant service, very helpful and would use again.
Outstanding help with rearranged flights when plane was late and connection missed.
First time with DialAFlight and you delivered your promise. We were well supported in every step of our journey taking five plane trips in two weeks without a hitch.
Excellent friendly and efficient service and peace of mind.
Thank you very much for making my trip hassle free. I am always impressed by your efficiency.
Fantastic time in Chiang Mai. Will book again with you on my next trip.
A very reliable and friendly service - thank you to Martin.
Billy could not have been more helpful. I had a tour cancelled in new Zealand and he helped me change all my flights and gave me all the information I needed to help with my insurance claim
Your back up and help was very reassuring
Already recommended you to friends. Can’t fault the service, super easy for me as a single traveller and took all the worry out of organising it myself.
Great value, great tech, responsive, good regular follow up. Good to deal with a person supported by excellent online materials. Will be using DialAFlight again.
I book through DialAFlight every year. I am always impressed and consider your service excellent, specifically the way the phone is always answered quickly with no infuriating options.
We will use DialAFlight for our next trip.
The value of booking through a travel agent rather than independently was evident when our flight from Bali was cancelled due to volcanic eruption, so that we missed 2 following flights with BA. We believed Thai airways when they told us our flights would be rescheduled at no cost to us. It was only because Ethan from Dial-a-Flight contacted us in Bali & then spoke to BA that we discovered this was untrue & only through his swift action on our behalf that we were able to obtain seats with only one extra day's delay. If we had waited until we arrived in Bangkok we would have paid much more and been delayed for longer. He also gave us the good advice to reclaim our extra costs through our insurance.
Excellent service and very flexible with arrangements.
Great interaction with Brian and team. Would not fly with Eva Airlines again - cancellations combined with food poisoning didn’t help
My trip was planned by Lily and from start to finish the service was incredible. I told her what I wanted and she delivered just that. A perfect itinerary tailor-made for me and my partner. We had the best holiday and I have recommended DialAFlight to everyone!
Very helpful with suggestions and information before booking.
It's nice to speak to human beings on the phone, instead of an Indian call centre. Always employ British speaking people who you can understand and your customers will return.
Suggestion of taking a day later flight to save money was a good one
Thank you, everything was perfect