Very pleased with the service - will definitely use again
Such efficient service and Zoe was fab. In the process of booking my next flight with her already! Recommended DialAFlight to everyone I know
Superb customer service and help
Having dealt with DialAFlight many times I can say the staff are always in touch with my requirements and do their best to get me a good deal. I also enjoyed the personal touch given on two occasions I needed to change my flight.
Excellent service. I know you are a large company but at all times we felt like we were getting personal attention and over and above what we expected. Even a courtesy email to remind us of the storms coming to our destination and what the implications might be. I usually book direct but I may have found a useful alternative!
Nice to be able to speak to a "human" rather than go through a website. Excellent customer care.
Lovely surprise to be bumped up on BA to Club on the London to Hong Kong leg. Thank you for your help
Thank you Billy for a great service. I would highly recommend DialAFlight as they work to get you the best deal for your trip.
Very good support from Ashton
Very good service from KLM!
Mathew was a very helpful and service was excellent.
Ewan was again excellent in helping with this trip and ensured everything was covered.
Dale Walton was always on hand to sort any issues
From the initial call to outbound flights and return flights, everything perfect.
Great service as always, professional, friendly and always helpful!
Thanks Ethan. It all worked well.
The hotel apartment in Xian was a little disappointing compared with the other hotels.
Excellent service as always. So good to be able to actually talk to a person and no question is too stupid for the DialAFlight guys
We missed our connecting flight from Beijing to Chengdu due to the rigorous security checks and long, long queues. It was a holiday weekend in China which made the airport in Beijing extremely busy. The 90 minute turn around that we had was not long enough and we only had hand luggage too! Got put on a flight two hours later but only after lots of hassle and more queues and having to go through security again. Need a longer turnaround time particularly if it’s a public holiday weekend.
Hotel very good in Shanghai, but too far to the Bund.
Next time we want to book The Peace Hotel, which is a Fairmont Hotel.
Excellent and informative service from Howard from start to finish
Destination Asia needed to provide all internal flight details before we left the UK, as the flight from Kashgar would have been changed had we known the details. Otherwise a very good trip.
Could not expect anything better
I was due to return on Thursday from China, however unexpectedly had to call on the Tuesday to try and rearrange flights as my wife was due to be induced at hospital earlier than planned. I spoke to Josh who singlehandedly worked an absolute miracle and got me to the hospital from China within 20 hours. He did over and above what was expected and was without doubt some of the best customer support I've ever received anywhere.
Lisa was a true professional who handled my Etihad flight cancellation in a great way and managed to get me a flight with another airline to my destination just in the nick of time. Also the emergency line operator, Ash, was a great help during closing hours, thanks a million!
Great staff and prices. Will 100% use you again. Really good