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Above and beyond customer service. Excellent
Riley is a credit to the company. really helpful.
Dominic gave a first class service . Especially as I had to change flights
Polite and understanding staff
We are so pleased we booked with DialAFlight. Several times we had to change our bookings to return to the UK and we were so delighted with the service from Jason who made the whole process less painful. We will have no hesitation in recommending our friends
Very good customer service and back up. Clear and straight forward replies and instructions on all aspects of travel including the ever changing COVID protocols
Scott always delivers and is always at the end of the phone or email. Spot on
We rearranged our return flight outside normal hours and Donovan couldn’t have been more helpful. He was friendly, professional and saved us a potentially large sum of money.
Many thanks Mike and Tony, exceptional service, particularly as it is so difficult to plan due to enforced constant, short notice changes from government and airlines
Great service, great communication, can’t recommend enough
Having had problems with Virgin flights, Neil was very helpful in resolving our situation very efficiently
All the people I encountered were very helpful, courteous and professional
Excellent as ever - many thanks!
Robert was great keeping us updated with all the changes.
Matthew has remained in contact with me throughout this year arranging and re - arranging trips. Excellent customer care, service and is always goes the extra mile.
Reassuringly in the background particularly in these uncertain times for travelling
Stacey planned this trip for us. Everything was absolutely brilliant. Would highly recommend and our next holiday has already been booked with them,
Our homeward flight was cancelled as we waiting for check in for our outward flight! By the time we’d checked in Rupert had reorganised our flight home so no stress.
Smon always delivers just what is needed, and then a little bit more
The staff were so helpful. I travel a lot and use DialAFlight every time
Good communications whilst being stuck in Barbados. Helped me with alternate flight, always responded and called me back as I could not make outgoing calls on my phone
You arranged our return flights to Barbados but within two hours of arriving we were told that our cruise was cancelled. You then arranged for us to fly back to the UK 24 hours later and since arriving home have provided an excellent customer service.
We have used DialAFlight for over 12 years and cannot praise the team enough for their excellent support. From the early days of handling an airline going bust to repatriating us this last week under very difficult circumstances your professionalism and personal care has always been exceptional. We must have been through your entire team this last few days, calling you at all hours, but every one of you has continued to provide that special service we have come to take for granted. You have a unique team spirit that is rare these days and we wish you all the very best.
Wonderful service as usual, thank you
I missed my flight but you found me a fight 2 days later while Virgin could not get me a flight until Friday
Ben was very efficient and managed to get us home early from Barbados this past weekend. Excellent service.
You are all brilliant
Nick and his team were on hand whenever we had a query especially when we thought we might not get back from Barbados on Thursday.
Good communication throughout
I will definitely use your services again