As you read this, our 300 travel managers are busy juggling, shuffling and rebooking flights for customers affected by the demise of Monarch Airlines. Some have been here since soon after 4am so don't expect the usual wit and banter today.
It comes hard on the heels of a busy week trying to help some of the thousands of Ryanair passengers who were told last week that Christmas was cancelled. Ryanair have always made it clear their passengers are simply a commodity and that's why they are the only European airline we refuse to book. But we still have great sympathy for anyone who has their holiday disrupted.
Is this Ryanair's 'Ratner moment?' Probably not, because there will always be people who opt for the very cheapest price, whatever the risk.
As for Monarch, it's a sad day both for their staff and for their many thousands of customers who have taken advantage of low fares to travel throughout Europe. They tried hard but in the end the cut-throat world of low cost travel was too much for them.
◼ If you have friends or colleagues who have been affected please point them in our direction and we'll do our best to help them.
Conquering Everest changed adventurer Bear Grylls' life ... and camping with 30,000 scouts made a big impression
How often do you travel? Too much. I seem to always be on a plane to somewhere. I try to embrace it though and treat it as calm time between the storms. I've been filming in some pretty varied terrain so far this year - the Alps, Kenya, Bulgaria, the Pyrenees, Canary Islands and Panama. But the best escape was with the family on a boat off the Exuma Islands, 35 miles south east of Nassau in the Bahamas.
You earliest memory of travelling abroad? Walt Disney World with my family when I was six. It's the place kids dream of, meeting all the Disney characters and a magical place to be absorbed in as a child. Looking back, I remember itching to get on those big hair-raising rides.
Most adventurous destination It's a toss up between the summit of Everest and the 22nd World Scout Jamboree in Sweden. Getting to the top of Everest in May 1998 was a life-changing adventure - I had dreamed about climbing it since I was eight when my father gave me a poster of the mountain for my bedroom wall. Reaching the summit changed me in so many ways, giving a gratitude for life that lasts to this day. In 2011 I joined 30,000 other scouts for the adventure of a lifetime. They built a crazy city of tents in the wilds of Sweden.
Most hair-raising travel experience? Somewhere between the Amazon, the Sahara and the Arctic - all such unforgiving and challenging environments that have, in turn, taken me to the edge.
Best holiday ever? Skiing and paragliding trips to the Alps. We base ourselves in the Alps as a family for winter months. We love the mountain lifestyle, access to back country skiing and amazing paragliding terrain.
Favourite city? Panama City - it's been a great base for so many adventures. After some pretty intense jungle journeys I always love the buzz and vibe of the place as a stop off before heading home.
Favourite airline? Always British Airways.
Best piece of travel advice? Pack a sense of humour and embrace the unexpected. If you're going camping, I have a few good tricks, but the key is to have a set of spare clothes that are well waterproofed and that you make sure you keep dry. That means taking off the wet gear at night, sleeping in the dry set, then getting back into the wet stuff in the morning - that's the painful bit but it is also the important bit.
Where next? We have just done filming for the summer after many months of back to back shoots for Running Wild with Bear Grylls season four for NBC and also for ITV so it's off to our little island in North Wales.
A selection of customer comments from Trustpilot
After several hours searching the internet looking for flights to America I found DialAFlight. After speaking to Anthony for a few minutes giving him my requirements he called me back within 10 min to confirm flights he had found. Once agreed he did all the booking arrangements including assistance for my Mum and connecting airports. Anthony took the stress out of booking the long haul flights. Totally recommend this company.Margaret Rose Agnew gave DialAFlight 5 stars on Trust Pilot. Sparkling footnote: Margaret Rose Agnew's name was pulled out of the hat in our monthly Trust Pilot draw and a case of Prosecco is on its way.
I cannot recommend DialAFlight highly enough. I travel quite a lot for work and often do multi-destination trips involving several flights. I have used DialAFlight for this type of booking for about a decade now and am always impressed by the excellent service from Travel Manager Jerry Bushnell, who has handled most of my bookings, and also all the other staff who have helped me on days or at times when Jerry has not been available.
Why do I recommend DialAFlight so highly? Great, personal service and inside expertise.
I book plenty of flights myself, direct with the airline when my journey is a simple out and back, but when I know I may need to change itineraries, or for multi-destination trips, it has paid off in so many ways to use DialAFlight whose staff know how to get good deals even at short notice.
While providing excellent travel agent services, they can even save you money! There have been a couple of bookings over the years where I have happily paid a few pounds more than booking direct with the airline for the reassurance of having the support and help to make changes along the way if I need to.
On my most recent trip to the US though, which was booked only a few days before I flew, going through DialAFlight saved me hundreds of pounds because of the advantageous deal they were able to get me for car hire during my trip, slashing the cost of the flight significantly.
So I got personal, reliable service, and saved money compared to doing it all myself online! I wish there were more companies offering the high standard, thorough customer service that DialAFlight do. Consistently five stars.James Boag gave DialAFlight 5 stars on Trust Pilot.
Through DialAFlight we booked flights from Scotland to California then on to Florida. They also arranged car hire for us. The service right from the initial enquiry was superb and the price very competitive. Unfortunately tropical storm Irma hit Florida the day before we were due to fly there from San Francisco. Despite the 8 hours time difference and problems with getting clear information about storm damage etc. Niall went out of his way to find alternatives for us and kept us informed throughout. He did a great job, changed our flights, cancelled the original car hire and arranged hotels and new car hire for us at short notice and keeping to our original budget. Niall and DialAFlight were extremely professional and efficient. I highly recommend their services and will certainly not hesitate to use the company again for all our future trips.Jo Chisholm gave DialAFlight 5 stars on Trust Pilot.
I used DialAFlight following a recommendation from a friend to speak to Carla Smith about our proposed trip to New York, The Rocky Mountaineer, Vancouver then Victoria onto Vancouver Island and finally San Francisco.
I was not disappointed. Carla was very professional and efficient with a warm friendly approach. Our travel plans were trouble free and included 3 car hires, 6 flights and 5 hotels that were all excellent in great locations with good facilities, Carla also provided additional information we required about local facilities and things to do. Would use DialAFlight again without hesitationIan Maclennan gave DialAFlight 5 stars on Trust Pilot.