Your calls always answered within 5 rings.
The help was there when needed. All the information was well presented and given in plenty of time. It made this first time, flying solo on a long trip, feel very confident.
Everything OK till Dubai airport on way back. Total mess, no organisation, no help. The airport can’t deal with a crisis. Just pathetic.
Can’t fault the service I received by Graham and everything went according to plan. It was great to get a pre-flight call from him to ensure we had everything in place that we would need. As it happened, we hadn’t so it enabled us to get the missing documents. But I would not choose to fly Air Malaysia again. On the other hand, New Zealand Airways was outstanding. Probably the best flight I’ve ever had and I’ve had a lot.
Yet again excellent service from the team at DialAFlight. Will definitely use again.
As always, DialAFlight have been excellent in organising our flights to Australia. Jordan Fell has usually been our contact and is professional and friendly but all agents we have spoken to have been great AND the phone is answered within seconds….always a bonus.
As always Chloe and Lloyd were there to advise and reassure us when our original plans changed on our flights back from Australia
Just keep up the good work. Impossible to fault you.
All went very smoothly. When I phoned Ruby from Brisbane with a query about my flight home, she checked immediately and phoned me back and confirmed that all was in order. Very reassuring. I will definitely use DialAFlight again. Very grateful.
Leah Jessep is both knowledgeable and prompt in all her communication, many thanks.
It has always been a pleasure to deal with you as you have a wonderful manner and so does Molly! Would not ever think of changing from DialAFlight! You are the best!
Good service will use again
Great company to deal with. Will definitely use this option again
Everything was spot on. Good to know you could be contactable at any time. You responded to my query very quickly setting my mind at rest.
Great service from Ivor who kept us up to date with everything before we left. The app is great having everything listed. We did have a problem with not being able to check in with the airlines in New Zealand but think this was an airline error.
Always very friendly and very helpful - nothing is too much trouble.
The reason I didn’t give a 5 for performance is for not calling back when saying you would. This is the only blip in otherwise fantastic service I always get from DialAFlight.
From start to finish the process was excellent. I've used DialAFlight a few times and i would definitely recommend
My only comment is to let people know there might be a terminal change at Dubai.
Very good service
Stress the need for any visa application rather than placing it in the small print.
Have used DialAFlight in the past and will use in the future. Excellent service when needed in an emergency. Special mention must go to Darryll Hansford and his team for all your help
Dale is the GOAT.
The customer service ethos is tangible and reassuring. We have used DialAFlight for several years and highly recommend the friendly and professional service.
Excellent service. Very professional and friendly. Good follow up customer service. Have already recommended to friends.
My travel Manager - Jackson - went over and above to assist and was first class
Dexter put together an amazing itinerary - very efficient but not rushed 17 day trip to Australia.
Another successful trip to Australia booked through Olivia at DialAFlight.
I have been with DialAFlight for 20 years and have recommended you to my friends. Keep up the excellent service
Very satisfied with your advice and attention to detail.
Perfectly organised and arranged which made for a wonderfully relaxed trip. We asked for assistance at the airport for my disabled brother which Karl Patel sorted and this worked like clockwork and was so helpful. Thank you and we will definitely use DialAFlight again in the future.
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