Your calls always answered within 5 rings.
Great service all the way through. Always friendly and helpful. Greg, thank you
I am always happy with the level of service received from you.
When you’re paying lots of money for first class, it’s a poor show when you can't get your first, second or third choice of food. Lots of people were complaining. British Airways should do much better
American Airines had a a delay and I lost a connecting flight but all resolved in 3 hours.
First Class service and very personalised too. Thank you
Tommy Ellis was exceptional - he was patient, kind and very helpful when trying to book a flight following my father's death. I felt I was in the best hands possible during a difficult time.
Faultless holiday
Could have reminded me initially about different seats available e.g. premium economy as well as finding the cheapest seats.
Efficient as always
Everything worked out beautifully. Thank you, Lee.
Excellent booking service, unfortunately BA left one of my pieces of luggage at Heathrow and I got charged to get it to my final destination 3 days later! Not impressed...
Always there when you need them. Takes the worry out of travelling. Thank you
Joey was very friendly helpful and knowledgeable
Jerry has been amazing, easy to talk to and patient
The whole holiday was perfect - everything that was organised by youselves went like clockwork and we would certainly use you again.
I would not think twice coming back to use you guys - everything that I’ve requested was dealt with promptly and was clear in the email
Kept well informed
Christian and DialAFlight were very helpful and we had a great trip. Our room was not great when we got there but after 24 hours the hotel gave us a new one and after that it was fantastic. I would recommend DialAFlight any time. It’s a very personal experience and great help for anyone travelling around the world
A hassle free way to organise what was a fairly complicated trip.
One stop shop - everything on one phone call
DialAFlight are perfect partners for perfect holidays. We couldn’t imagine our holiday without DialAFlight.
After many years of being a client. You just get better and better. Keep it up guys. You are the best
Love DialAFlight. Daniel is so helpful and nothing seems too much trouble for him. We always book through him and he goes out of his way to find us the best fares.
Travel manager Katie Wallis was tremendous throughout, especially when a seriously delayed flight from Grenada to Gatwick meant we missed our easyJet connection to Edinburgh. One call and we were rebooked on a later flight. I have used DialAFlight over many years and have never been let down by their great service and professionalism.
Second trip booked by Ashley and again everything was organised perfectly. Great customer service from start to finish.
The person I deal with was excellent, friendly and very efficient.
Delighted with our first trip through you - already started the ball rolling for the next one.
Another great holiday through DialAFlight. Tony was superb and a great help throughout
Clear communication from start to finish. Excellent service thank you.
All good, app great addition. Thanks Sean for fantastic service
From honking traffic in chaotic cities, through myriad Hindu temples to palm-fringed beaches and beautiful national parks crawling with exotic animals, Sri Lanka is packed with variety.
Our first stop was the island's gateway, the bustling capital of Colombo.
The combination of energy-sapping heat, beeping tuk-tuks and congested streets make it all rather bewildering at first but a whistle-stop tour of the sprawling city provided a fascinating snapshot of life in the frenetic heartbeat of Sri Lanka.
We ate at the superb Ministry of Crab, owned by cricket stars Mahela Jayawardene and Kumar Sangakkara, in the buzzing financial district.
The following morning we took the train to historic Kandy along the track built under British rule, through lush green hills.
Kandy is home to Sri Lanka's most important religious shrine, The Temple of Tooth, as well as to the greatest bowler ever, Muttiah Muralitharan, affectionately known as 'Murali'. We stayed in the stunning Theva Residency. Perched high above the city, it's away from the bustling centre but only a short tuk-tuk drive from the thick of the action.
Spacious rooms boast impressive views over the city and Richmond Hill, which can be enjoyed from the comfort of the bathtub next to enormous windows.
From Kandy we made our way to Sigiriya, a russet rock that towers 600ft above arid plains.
Our chauffeur stopped on the way at the Luckgrove Spice Garden in Matele, for a fascinating insight into herbs and spices used in Sri Lankan cuisine.
Further north we called in at Dambulla, famous for cave temples - which involved a challenging half hour trek to a hilltop. All five temples are different but each lovingly decorated with beautiful murals.
In Sigiriya, we stayed at the magnificent Jetwing Vil Uyana, in the shadow of an historic rock fortress.
The eco-friendly hotel has drawn inspiration from local traditions. Guests are housed in individual thatched huts modelled on Sinhalese dwellings - which manage to be both homely and grand. Each comes with its own blissful ice-cool plunge pool.
Facilities include a spa – reached via a boardwalk over a lake – and a wonderful pool. A number of excursions were laid on, including a loris trail with resident naturalist Chaminda Jayasekhara.
Breakfast and dinner are served in an open dining area overlooking the lake (which has a crocodile gliding around in it).
Vil Uyana is perfectly positioned for the steep climb to 'Lion's Rock', best done at sunrise or sunset to avoid the worst of the heat.
We then headed to the east, still finding its feet following the end of the civil war in 2009.
The government is investing time and energy into restoring the area to its former glory. This has seen many resorts spring up along Pasikudah Beach - we stayed at the newly-built Anilana Pasikudah for two nights.
The gleaming hotel has an attractive foyer that looks out over the pool and beach and sea, giving an immediate 'wow' factor.
Our final stay, in Gal Oya Lodge, was the highlight. Tucked away on the northwestern edge of the Gal Oya National Park, it's a gem.
It was set up by boyhood friends Tim Richards and Sangjay Choegyal (as well as John Balmond, the son of architect Cecil) who fell in love with the place during an extensive tour of the country.
They set about building a lodge in the jungle and their love for the beautiful surroundings really comes across when you speak with them - theirs is the only lodge in Sri Lanka to receive a platinum award for their efforts to help the environment.
It comprises 11 eco-friendly rooms made from local natural materials that boast incredible open bathrooms.
We had a tour of the local indigenous community (the Veddha) led by the tribe's deputy chief, who explained their use of medicinal plants, ancient hunting grounds and historic cave dwellings.
We also made the short trip into the national park, home to rare birds such as the blue face malkoha, painted francolin, hoopoe and Indian peafowl, spotted deer, wild boar, monkeys, and, most excitingly, elephants.
On an evening visit we heard a crash in the foliage - and just yards away came the trumpeting call of an elephant, a thrilling if nerve-racking experience.
We remained motionless as the elephant trampled through the plantation, a few feet from the jeep, before sidling away.
We also explored the national park via boat. We bobbed along the lake, taking in the beautiful sight of birds – including white-bellied sea eagles – gliding gracefully across the sky until a guide excitedly shouted 'Elephant'!
There was a majestic 20-year-old male, grazing on the riverbank. We sat for half-an-hour watching the elephant, as the sky turned a wonderful shade of red. It was a stunning sight and a fitting finale to our stay on the paradise island.
First published in the Mail Online - August 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements