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When you’re paying lots of money for first class, it’s a poor show when you can't get your first, second or third choice of food. Lots of people were complaining. British Airways should do much better
American Airines had a a delay and I lost a connecting flight but all resolved in 3 hours.
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Tommy Ellis was exceptional - he was patient, kind and very helpful when trying to book a flight following my father's death. I felt I was in the best hands possible during a difficult time.
Faultless holiday
Could have reminded me initially about different seats available e.g. premium economy as well as finding the cheapest seats.
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Everything worked out beautifully. Thank you, Lee.
Excellent booking service, unfortunately BA left one of my pieces of luggage at Heathrow and I got charged to get it to my final destination 3 days later! Not impressed...
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Joey was very friendly helpful and knowledgeable
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The whole holiday was perfect - everything that was organised by youselves went like clockwork and we would certainly use you again.
I would not think twice coming back to use you guys - everything that I’ve requested was dealt with promptly and was clear in the email
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Christian and DialAFlight were very helpful and we had a great trip. Our room was not great when we got there but after 24 hours the hotel gave us a new one and after that it was fantastic. I would recommend DialAFlight any time. It’s a very personal experience and great help for anyone travelling around the world
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DialAFlight are perfect partners for perfect holidays. We couldn’t imagine our holiday without DialAFlight.
After many years of being a client. You just get better and better. Keep it up guys. You are the best
Love DialAFlight. Daniel is so helpful and nothing seems too much trouble for him. We always book through him and he goes out of his way to find us the best fares.
Travel manager Katie Wallis was tremendous throughout, especially when a seriously delayed flight from Grenada to Gatwick meant we missed our easyJet connection to Edinburgh. One call and we were rebooked on a later flight. I have used DialAFlight over many years and have never been let down by their great service and professionalism.
Second trip booked by Ashley and again everything was organised perfectly. Great customer service from start to finish.
The person I deal with was excellent, friendly and very efficient.
Delighted with our first trip through you - already started the ball rolling for the next one.
Another great holiday through DialAFlight. Tony was superb and a great help throughout
Clear communication from start to finish. Excellent service thank you.
All good, app great addition. Thanks Sean for fantastic service
Florence is a feast for the eyes, with art and wonders at every turn. And when your brain is full of amazing images, you can find dozens of brilliant places to fill your stomach...
BACK TO THE FUTURE
Opening a new gallery in Florence is a bit like adding an extra dish to a banquet. But the Museum of the Opera del Duomo (it opened in October) contains a real wonder. It's the actual-size reconstruction of the original facade of Florence Cathedral. They put back its original statues, in storage for centuries, following details on a 16th Century drawing. The facade was part of architect Arnolfo di Cambio's first, 1294, vision for the cathedral. Never properly finished, it was removed in 1587.
SUPER HUMAN
Michelangelo sculpted the 14ft-high statue of biblical hero David between 1501 and 1504, while in his 20s. It is a supreme creation of the human mind, and hand. The plan had been to set the white marble statue high on the roofline of the cathedral, alongside other figures. Too massive to be lifted there, the colossus stood in Piazza della Signoria for 300 years, before being moved into the Galleria dell'Accademia in 1873 (a copy replaced it). It was restored in 2004.
MARKET LEADER
Mercato Centrale, on the first floor of the iron and glass market built in 1874, is the city's liveliest place to eat. Walk there through the stalls of leather goods traders (Via dell'Ariento), and head to the first floor. Mercato Centrale opened in 2014 to revive this ancient quarter, as one big dining space. There are 12 sections, each serving a speciality Tuscan dish made with ingredients sourced from the market stalls below.
ART BEAT
It's almost worth walking around the Uffizi at random, for that extra shiver of thrill when you unexpectedly come across Botticelli's Birth Of Venus and Leonardo's Annunciation. The other, equally majestic collection is in the vast Pitti Palace, on the south side of the Arno. There are many sublime paintings by Raphael, Titian, Lippi, Caravaggio and Rubens. You could spend a day in each.
PHEW VIEW
We crossed the Arno over the Ponte Vecchio, for the quietest walk in the city. Heading up the Via di San Leonardo, we saw no other pedestrians. After a coffee at the top of the hill, we circled back, down Viale Galileo, to a famous viewpoint of the city that we had all to ourselves. We curled around the Abbazia di San Miniato and the Chiesa di San Salvatore. Only then did we meet other people, puffing up the hill to the Piazzale Michelangelo, with its bronze replica of David.
WHEN TO GO
Florence can be crowded, although new pedestrianisation schemes make walking the central squares much easier. (To avoid the crowds, October to March is a great time to visit.) Fancy a coffee to start the day in Piazza di Santa Maria Novella? Order at a cafe's counter for the lowest prices - pay when you leave.
First published in the Mail on Sunday - April 2016
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