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Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
There's always one know-it-all on a winery tour. The woman in question sips from her glass of fresh-from the-barrel red, then holds it up to the light. 'It's very purple,' she announces. 'I'm getting notes of eucalyptus and green hay.' Then she points to the wine coloured stain on the wooden slats of the barrel we're sampling. 'Is that a sign of oxidation?' she asks.
'No,' replies vineyard owner Fred Pizzini, not missing a beat. 'That would be a sign the barrel leaks.'
Fred is the second generation of Pizzini's here in King Valley, home of Australian prosecco, an agricultural and winemaking region in the state of Victoria, about three hours' drive from Melbourne.
As he draws a sample from another barrel, Fred describes how his parents moved here from Italy in the 1950s. Today, Pizzini wines are poured in some of Australia's best restaurants, well known for Italian varietals such as Nebbiolo and Sangiovese.
But it's Pizzini's sparkling wines that are of most interest because it's prosecco that has put King Valley on the map. Indeed, such is the quality of Italian-style fizz made here that businesses have banded together to create the King Valley Prosecco Road. Linking a dozen wineries from Chrismont at the top of the valley down to Sam Miranda in the lowlands, the Prosecco Road is a tasting trail that celebrates local food and wine.
We delve deeper into the valley's Italian heritage after the winery tour at A Tavola!, the cookery school run by Fred's wife, Katrina. Gathered round a kitchen workstation, we prepare potato gnocchi and make a pepperonata to a recipe handed down from Nonna Rosetta, Fred's mum.
AFTER that, we savour our creations, accompanied by a glass or two of Pizzini's finest bubbly. In true Italian fashion, it turns into a long, lazy lunch, which Fred explains is standard practice when visiting Pizzini Wines.'People come here expecting to spend ten minutes sampling wines, but end up staying for hours,' he says, topping up our glasses. 'We chat, share stories and enjoy the valley.'
It's this authentic, unpretentious hospitality that sets a trip to King Valley apart.
I've visited wineries all over Australia, and while each one has its own charm, they're often commercial operations with less personality. But here on the Prosecco Road, each winery is a family-run affair, which means guests are greeted with passion.
My immersion into King Valley Prosecco began the previous morning at Dal Zotto Wines, a couple of miles up the road from Pizzini. With the launch of its first release in 2004, Dal Zotto became the pioneer of Australian bubbly, which made it the obvious place to start a pilgrimage.
I had been expecting a restorative coffee but chief winemaker Michael Dal Zotto had other ideas. 'Nonsense,' he'd said, cracking open a bottle of his 2019 vintage at his homely trattoria. Noting the fizz's fresh, floral characters (the signatures of quality Prosecco), Michael explained how his family had brought Italian-style sparkling wine to the valley.
'My dad's from Valdobbiadene, right in the heart of Italy's Prosecco region,' he revealed. 'Its soils and climate are similar to here, so he saw King Valley's potential for growing the wines he knew from back home.' The success of that first release saw them forced to limit sales to three bottles per person and encouraged them to increase production and get their neighbours into the game.
King Valley is also a wonderful place to spend a weekend. Being that much further beyond Melbourne's more accessible vineyards, it's far less crowded than the better-known Yarra Valley or Mornington Peninsula, which means it retains a tangible sense of peace.
As we worked our way through the bottle he had opened, Michael shared his own views on what makes King Valley so special. 'Each Prosecco Road winery is unique,' he said, 'but what bands us together is that we all have a personal story to tell. Our lifestyle here is about the simple things done well, so at Dal Zotto we encourage guests to take their time and stay as long as they please: have lunch, play bocce on the lawn or take a nap under a tree. It's amazing how quickly visitors embrace our gentler rhythm.'
True to form, our wine-tasting turns into a hearty lunch of woodfired pizza topped with pumpkin and figs, accompanied by a salad of tomatoes still warm from the sun that ripened them. After lunch, Michael walks me through the plots that produced most of the ingredients we'd just eaten, with everything grown under netting to protect it from cockatoos. 'The secret to our appeal is that we're uncomplicated. Life's simplest things are so often the most enjoyable,' he says.
Dal Zotto hosts yoga among the vines and offers rental bikes for gentle exploring. If you're keen to burn off the gnocchi, take out one of Michael's mountain bikes. Setting off along quiet country roads, you'll pedal past acres of vines dotted with paddock-to-plate restaurants and cellar door tasting rooms, each one worthy of a visit.
After a while, I pull into a picnic spot to dip my toes in the cool King River. There's nobody here except me and the wildlife. A kookaburra cackles from somewhere.
The next stop is Lancemore Milawa. a boutique hotel surrounded by the vines of Brown Brothers winery. I take a bottle outside and make myself comfortable under a tree. I pop the cork, settle back and raise a toast to Michael Dal Zotto. After all, he'd given me the sagest advice for a potter down Prosecco Road. 'No matter how you choose to enjoy your time here in the valley,' he'd said, 'don't do it in a rush.'
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