Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Pandas are notoriously elusive - you’d probably get similar odds for spotting a mountain yeti in the wild. Even in captivity, you must time your visit very carefully.
I’m told to get to Chengdu Panda Reserve early as its prized residents tend not to venture out after lunch. So when fog delays my early-morning flight for hours I don’t hold out much hope of coming face-to-face with its star attraction.
For a while all I can see is thick vegetation as I join a group of tourists peering over the barriers at one of the panda enclosures. Then a flash of black and white appears between two trees and a furry form lumbers into view.
He's joined by two of his playmates and the trio ambles sleepily towards us, one behind the other.
We hear shouts from the far end of the enclosure and the pandas prick up their ears, breaking into a trot as they cross the bamboo platform in the direction of the cries.
Another five pandas emerge from their concrete shelter and head for the pile of fresh bamboo that has been thrown by park staff on a spot carefully chosen to give us all a perfect view.
There's a chorus of ‘oohs’ and ‘aahs’ as smartphones and cameras are aimed.
The bad weather may have delayed my flight from Jiuzhai Huanglong, in the north of Sichuan Province, but it's also kept the pandas cooped up and now they’re making the most of the break in the rain.
Chengdu Panda Reserve isn’t China’s biggest such centre (Wolong Nature Reserve is a massive 200,000 hectares) but it does boast the largest captive-born giant panda population in the world, thanks to a successful breeding programme.
Remarkably, techniques to give nature a helping hand include showing the animals videos of other pandas mating - and apparently Viagra is dished out too.
When that fails, researchers turn to artificial insemination and the hi-tech incubators in the Sunshine Nursery House ensure that even the most vulnerable cubs survive.
There are just 1,500 giant pandas left in the wild, a handful of which live in the mountains of Jiuzhaigou National Park, in the province's far north.
It's a major tourist attraction, drawing more than two million visitors a year.
When I arrive at 8am, crowds are spilling out of coaches and queues snake down the hillside.
This 72,000-hectares of forest, lakes and waterfalls in the Min Shan mountains was 'discovered' by the Chinese only in the Sixties. Its preservation is guaranteed thanks to UNESCO World Heritage status.
With my guide, Irish ex-pat Kieran Fitzgerald, we strike out along wooden boardwalks and eventually get ahead of the crowds, pausing in the sunshine at the Nuorilang waterfall.
Jiuzhaigou is Chinese for ‘Nine Village Valley’, which refers to the nine Tibetan villages scattered throughout this region. The main villages sell handicrafts and souvenirs.
After lunch, Kieran takes me on a hike in nearby Zharu Valley. We pass rows of colourful prayer flags, an abandoned Tibetan village and the odd docile yak.
There is a wide choice of hotels in the region - including Zhou Ma’s Tibetan homestay. Billed as the ‘only authentic Tibetan homestay’ in the Shang Si Zhai Valley, it offers three basic but comfortable bedrooms, at around £20 per person per night.
Zhou Ma is the perfect hostess while her mother Amma serves breakfast, lunch and dinner.
The family also owns the excellent A Bu Lu Zi restaurant near the park entrance and you can book Tibetan cooking classes with chef Ke Zhu, Zhou Ma’s brother.
I re-join the crowds at Huanglong National Park, a three-hour drive from Juizhai Valley. This second UNESCO World Heritage Site boasts equally impressive natural beauty; its travertine (a form of stone) bank is said to resemble a huge golden dragon sweeping through the valley.
Here too, the route follows miles of boardwalk and takes around four hours, peaking at 3,580 metres.
As the gradient steepens I become short of breath and seek refuge in an oxygen hut. For a small fee, I can lean back on a large cushion full of oxygen and breathe in its restorative powers through a thin plastic pipe.
Rejuvenated I continue up to the Five-Coloured Pool where I’m rewarded for my efforts; here the beautiful travertine pools are scattered in front of me like giant frilled pieces of jade, stretching down to Huanglong Temple in the distance.
The next day Kieran takes me to Zhi Ma Tibetan eco-tourism village, a remote Tibetan settlement two hour’s drive from Jiuzhai Valley.
After being welcomed with a cup of yak butter tea by villagers, we stroll to the monastery, passing the old village and mountainside barley crops.
The monks greet us warmly as they turn the prayer wheels. ‘Tell people about us’, one monk urges me, ‘tell them to come here.’
First published in the Mail Online - February 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements