Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
This is the city where construction never sleeps. Turn your back for a second and another skyscraper miraculously emerges from the sand, shinier and bolder than its neighbour, adding to the architectural fantasia that makes Dubai one of the most extraordinary man-made creations on Earth.
BIGGER & BETTER
Imagine if the entire planet was wiped out, leaving only dust and we had to start again. Most likely, Dubai would be it, complete with a few reminders of the old world - a Big Ben lookalike, a couple of Chrysler buildings, London's cheese grater. They're all here.
Then there's Burj Khalifa, the world's tallest structure, set to lose its crown in 2020 to The Tower in Creek Harbour a few miles away. Competing against itself is a way of life in Dubai.
A shopping mall to make Westfield look titchy? On its way. Another highway linking the financial district to the Marina? Consider it done. A new water park with scary rides? Form a queue. Fancy eating in a Jamie Oliver restaurant one night, a Gary Rhodes the next, then a Jason Atherton and even a Diego Sanchez at Lima? Take a seat.
BOTTOMLESS BRUNCH
On the subject of food, no trip to Dubai is complete without sampling the city’s infamous weekend brunch spots. Like Dubai’s skyline, brunch offerings keep getting bigger and better every week with each venue offering their own unique twist on what has become the biggest weekly social events in the Dubai calendar. One of the most popular spots is Bubbalicious at The Westin Dubai which offers incredible spread with free flowing bubbly at AED 680 (approx £145 pp).
The first high rise was built in Dubai in 1979 and it shows no sign of letting up.
Streets are clean, public transport is efficient and crime virtually absent (I like the story of the taxi driver who found a £780,000 gold watch in his cab and handed it in). What's more, sunshine is pretty much guaranteed all year round.
How it all works is the unfathomable question that merely adds to the intrigue.
New players are arriving all the time. The Versace Palace hotel (1.5 million tiles on its mosaic floor) has opened near the airport; the Armani hotel occupies pride of place at the foot of the Burj Khalifa; the futuristic FIVE (spa on the roof, swimming pool practically in the lobby) is on a beach on the Palm Jumeirah, and now our very own Dukes Hotel (founded a century ago in London's St James's) has opened a 500-room branch on the trunk of The Palm.
PLACES TO BE SEEN
St James's to Dubai sounds farcical but it works brilliantly, right down to the martinis in Duke's Bar, the private beach, the hand-picked staff from the likes of Claridge's and Mandarin Oriental, and the first international franchise of Mumbai's famous Khyber restaurant.
Khyber is on the 15th floor just above the 'floating swimming pool' on the skybridge that connects the hotel's twin towers, high above the lavish lobby, where bemused members of the British aristocracy stare out from portraits on the walls.
ACTIVITIES
It's worth hiring a guide and driver for a whistle-stop tour of the city. Ours was a German married to a Mauritian, who, like so many expats, wasn't quite sure how she ended up in a city where it rains only about eight or nine times a year.
She took us to the spice market where we bought stuff we will never use, and to the gold market where we would have liked to have bought lots of stuff.
We took an Abra boat taxi over the creek, had our photograph taken with a Bedouin and popped into the Dubai Museum, which gave us a crash course on the city's history.
Dune-bashing followed by quad biking, camel-riding and a barbecue in the desert - with belly dancers providing the after-dinner entertainment - is almost obligatory.
At one point, we asked if we could take a walk in the red sand and trekked almost a kilometre.
When we turned round, our tracks already had been erased - just as they are in those scary survival movies.
The temperature in the desert reaches 120f in summer - at least it does for now. Presumably, the powers that be will install some form of air-conditioning in the future. Anything seems to be possible here.
First published in the Daily Mail - October 2017 More articles below...
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