Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Going back to a place you have really enjoyed can be a bit of a risk. Can you recreate those happy memories?
We went to the Maldives four years ago and loved it. This time we returned over Christmas.
This was my first 'hot' Christmas. My wife Storm is from Australia, so when she was growing up, December 25 was a day spent on the beach or playing cricket on the lawn.
I, meanwhile, grew up in Ireland, so I'm used to wet, cold and damp days. If we were really lucky, we had snow.
FOR THE WHOLE FAMILY
As we were taking four children - my three older ones, Jack, 18, Missy, 16, and Ali, 12, and our baby Cooper, who was born last April - I was a little anxious. How would a non-traditional Christmas in the sun appeal to them? But from the moment we arrived at Anantara Kihavah Maldives Villas, they loved it. We were delighted to discover we even had a Christmas tree in our room - with gifts underneath.
It was the children's first trip to the Maldives, and the journey is a thrill in itself. After arriving in the capital Male, we took the seaplane for the half-hour flight to Kihavah Huravalhi. We flew over glorious desert islands before landing on a beautiful turquoise lagoon.
THE VILLA
As we stepped on to pristine white sand, the staff were waiting, singing welcome songs, clapping and beating drums - it was magical. Garlands were hung around our necks and we were handed glasses of fruit punch. We suddenly felt very cosseted.
Next came the excitement of being taken to our villa - an over-water one which was fantastic. In the bathroom there was a glass floor, which made for an interesting, if slightly unnerving, experience.
On the way to the villa we could see uninhabited islands surrounded by reefs which we were told are home to turtles, eels and beautiful coral formations. Anantara forms part of the Baa Atoll, with baby sharks, stingrays and every fish you can imagine. It meant the snorkelling was exceptional.
We needn't have worried about the children having a good time - the staff worked tirelessly to make certain everyone was happy.
LIKE A DREAM
The food was phenomenal, the service extraordinary, the weather brilliant, the sea perfect. We were floating on air.
And any anxieties about Christmas were swept away when Father Christmas arrived on a banana-boat!
At Anantara they take dining to new levels. At Sea, an underwater restaurant, you dine inside a tank and the fish are outside looking in at you.
One of its attractions is the world's first underwater wine cellar. Wine with depth, you might say. But when we were in Sea, we couldn't bring ourselves to order the fish - in the circumstances it seemed wrong!
HOLIDAY HIGHLIGHTS
We liked Fire, a Japanese teppanyaki restaurant, while Salt, an Asian fusion restaurant, was also superb. All the children loved the food. The new Sky Bar, with its own DJ, was a very cool place and it features an observatory. We could have sat there all night looking through the telescope at the stars.
The children were never bored. There was something going on all the time and lots of other children were there, so they were never short of people to hook up with for a game of beach volleyball, for example.
One day we all went on a boat trip which allowed us to snorkel out on the reef - we were right among the turtles.
EVENING ENTERTAINMENT
In the evenings, we loved the open-air cinema, watching movies under the stars.
The resort also had a good kids' club - Ali had a brilliant time making sushi.
In the evenings, there was a pool party with a DJ, and on New Year's Eve there was a band and fireworks. Did I succumb to the temptation of performing on New Year's Eve? Of course I did - I can't help myself. I sang my hit When You Say Nothing At All, which seemed to go down well.
When I was growing up in Ireland, we never left the country - Killarney was as good as it got for me. Every summer, we'd go for a couple of weeks to a guesthouse. We had a great time -but it's still quite a leap from Killarney to the Maldives!
First published in the Mail on Sunday - April 2018
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