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Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
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All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
What do Princess Cruises and Singapore share in common? Yes, the ships and the city are sexy, sleek and stunningly attractive. They each have the wow factor, look hot and are lots of fun.
Yet the answer I was looking for is that they've both turned 50 and were each celebrating in style when I boarded Sapphire Princess in Singapore in December.
In 1965, as Singapore won her independence, Princess Cruises launched with a single ship sailing around Mexico. Half a century later, Singapore has grown into a modern metropolis, while Princess is the third-largest cruise line in the world.
Singapore has plenty to offer for a pre-cruise stay, from the historic Raffles Hotel, where about 2,000 Singapore Slings are knocked back daily in the famous Long Bar, as well as served on direct Singapore Airlines flights from London.
The latest landmark, Marina Bay Sands Hotel, resembles a cruise ship sailing along the shimmering skyline. Daring to peep over the edge of its towering SkyPark 57 levels up, with its rooftop infinity pool, gives a great excuse for yet another Singapore Sling to steady nerves.
Champagne and cocktails were also flowing on board Sapphire Princess, as I was lucky enough to join a South East Asia cruise from Singapore to Thailand via Brunei and Vietnam during the cruise line's birthday week.
Celebrations included a champagne fountain and golden balloon drop - one balloon was rumoured to have a ticket for a free cruise inside. The gala dinner served commemorative dishes from the past five decades. Just when I thought I really couldn't eat any more, a bittersweet chocolate mousse was presented which was far too tempting to decline. Then coffee and sweets - well, it would have been rude not to...
It seemed that the opulent golden-domed sultan's palaces and mosques of Bandar Seri Begawan in Brunei, our first port of call, reflected the spirit of the 50th anniversary celebrations.
Our culinary journey also continued with an invitation during our organised shore excursion to enjoy afternoon tea at a local home in Kampong Ayer, the world's largest water village. Being collected by water taxi to explore the maze of houses on wooden stilts connected by bridges, I could quite understand why the residents had turned down the opportunity to live more conventionally on land.
Nha Trang, Vietnam's famous resort, also welcomed us with mile upon mile of golden beaches, though unusually during our visit, there were only brief glimpses of golden sunshine to match. But when the clouds parted, the dazzling turquoise seas and powder-white sands suddenly lit up.
At the end of our tour of mythical temples, pagodas and markets, we used the excuse of waiting for the tender queue to die down (it takes a while to ferry 2,700 passengers back to the ship), to sample the local beer 333.
It's a tradition here to serve the refreshing golden brew with ice before shouting 'Môt, hai, ba, yo!' meaning 'One, two, three, cheers!' Vietnamese and Thai are two of my favourite cuisines, so lunching on deep-fried spring rolls, pineapple rice served in the husk of the fruit, or pancakes stuffed with shrimps, pork and beansprouts and then rolled in rice paper and fresh herbs, was always going to keep me as happy (not to mention as shapely) as a laughing Buddha. So was shopping for bargains in Saigon's many outdoor markets and designer stores.
As a welcome escape from the heat and traffic chaos of each bustling port, it was nice to kick back and enjoy relaxing days at sea on our own indulgent floating palace. For perfect peace and pampering with chilled face towels, frozen mango margaritas and afternoon tea brought to your sunbed, the adults-only Sanctuary is very hard to beat.
So, too, is a deep-tissue massage at the heavenly-smelling Lotus Spa. Or watching Movies Under The Stars with popcorn and ice cream. Not to mention enjoying the sunset from your own private balcony with a glass of bubbly in hand. The Princess Patter daily update is delivered to your room and is filled with the day's activities - from dancing and shows to live music and ping-pong tournaments.
I'm proud to say that our family won a bottle of fizz in a trivia quiz, while I was just pipped at the post in the spelling bee. That almost took me back 50 years, as did dancing the night away to oldies but goldies in Skywalkers Club.
Princess's motto is 'Come Back New' and after a ten-day holiday of a lifetime, I felt regenerated, even if - admittedly - I'm now a slightly more rounded model.
First published in the Mail on Sunday - May 2016
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